Marissa Kleiner | Page 2

Excellent Marrisa was on top of everything. Very good communication on time. This company is always very good. Very good communication on time. This company is always very good. More

by maryann.mezzanotte Verified Customer Verified Customer

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All service representatives are extremely friendly and personable, especially Marissa. My car has been in for an oil efficiency test over the course of two months waiting area is always clean and comforta personable, especially Marissa. My car has been in for an oil efficiency test over the course of two months waiting area is always clean and comfortable while your vehicle is being serviced. More

by Whitetelluride Verified Customer Verified Customer

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Left my vehicle for repeated issue with check engine light coming on. After 3 visits, seems to have been resolved. Excellent customer service from Marissa and her team. light coming on. After 3 visits, seems to have been resolved. Excellent customer service from Marissa and her team. More

by Chris2 Verified Customer Verified Customer

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Very helpful and friendly. I had my car when promised. Issue taken care and any questions were answered. I had my car when promised. Issue taken care and any questions were answered. More

by gigi10154 Verified Customer Verified Customer

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I do find out that the staff of this location is very professional. They answer your questions very much understandable ?? professional. They answer your questions very much understandable ?? More

by hero Verified Customer Verified Customer

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Hi Marissa, I wanted to let you know that I appreciate how helpful and pleasant you have always been when I’ve worked with you. I don’t want my feedback to reflect negatively on your customer service beca how helpful and pleasant you have always been when I’ve worked with you. I don’t want my feedback to reflect negatively on your customer service because you have always been wonderful. I do want to be honest that I was disappointed with the overall cost of my 30,000-mile service. I understand the price was communicated to me beforehand, but after reviewing the final bill and seeing that nearly $500 was labor for approximately 2.5 hours of work, I felt the overall cost was much higher than I expected, especially since I lease the vehicle. I know you personally did everything right, but the overall experience has made me reconsider using the dealership for future service needs. Thank you again for always being helpful and professional. More

by coudena Verified Customer Verified Customer

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-My appointment was created online for 1 PM specifically stating that it was for the installation of the replacement backup camera -Upon arrival I was told my car wouldn't be ready for close to 4 hours whic stating that it was for the installation of the replacement backup camera -Upon arrival I was told my car wouldn't be ready for close to 4 hours which was far different from Marissa's 1.5 hr estimate a few weeks ago -I noticed on the computer screen that my email address had been altered to include 666 after my email domain. When I questioned this she stated the email address must be working because she had been advised of my poor rating from the last visit. -I left a message with the service manager, Ruben, but never received a call back. -Car was ultimately ready within the hour and a half timeframe originally given Thank you for giving me a new email address! I have already claimed it through Gmail :) More

by Wtpooh31666 Verified Customer Verified Customer

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Easy to schedule, communicative while waiting, fixed fast. They kindly explained everything. Would go back. fast. They kindly explained everything. Would go back. More

by christineshaw86 Verified Customer Verified Customer

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Very professional attitude from everyone there. They treated me with respect and dignity and were very prompt with the service of my vehicle They treated me with respect and dignity and were very prompt with the service of my vehicle More

by mrcobra Verified Customer Verified Customer

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the peopleover all a good place are very friendly, lots of cars to look at new and old. of cars to look at new and old. More

by BPORTSTINGRAY Verified Customer Verified Customer

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