Marisela Palma

Rick Steph was obnoxious, calling me, hon, and trying to sell me the extended warranty when I already paid a premium for a Toyota Marisella was helpful and knowledgeable. sell me the extended warranty when I already paid a premium for a Toyota Marisella was helpful and knowledgeable. More

by becky.bornhoft Verified Customer Verified Customer

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I asked them to install a towing hitch with a 2" receiver, a 7 pin connctor cable, and a brake controller, so that I could tow a pop up camper trailer that weighs ~ 2,500lbs with my new 4,600lb Sien receiver, a 7 pin connctor cable, and a brake controller, so that I could tow a pop up camper trailer that weighs ~ 2,500lbs with my new 4,600lb Sienna. They instead installed a 1.5" receiver, a 4 pin connector, and no brake controller. When the vehicle was delivered and I noticed the mistake, I called, and they apologized, sent a driver all the way from the dealership in Fort Morgan to my home to pick up the van and bring it back to their shop, 77.5 mile trip each way. They kept the vehicle overnight. Then returned it the next day having fixed nothing. They said they would lose money if they made it right. When I called back and explained that they didn't do ANYTHING that I had requested, they instead tried to convince me that it would be fine to tow the pop up camper trailer without trailer brakes, even though it weighs over 50% as much as the van. That is dumb and dangerous, and I'm disgusted that they would rather put my family at risk than do the right thing. I will be telling everyone about my awful experience at Fort Morgan and advise that no one trust them to do the right thing or look out for you and your family's safety because all that matters to them is that they don't lose money. More

by mcermanfamily Verified Customer Verified Customer

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I paid them to install a towing hitch with a 2" receiver, a 7 pin connector cable, and a brake controller. They put a towing hitch with a 1.5" receiver, 4 pin connector and no brake controller. I let them a 7 pin connector cable, and a brake controller. They put a towing hitch with a 1.5" receiver, 4 pin connector and no brake controller. I let them know they made a mistake, and they apologized and sent a driver from Fort Morgan to Fort Collins to pick up my van bring it back to their dealership shop and fix it. They kept it over night. The next day they changed their mind and sent it back without fixing it saying they would lose money. When I asked them to either refund me or fix it, they instead tried to convince me it would be fine to tow a 2,500lb pop up camper trailer that weighs more than 50% of the 4,600 lb van without trailer brakes. They would rather steal from me and put my family in danger than do the right thing. 0/10 don't trust them. More

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This dealership is great. We called ahead about the vehicle that interested us and arrived to find that Marisela had the vehicle all ready for us to test drive. She was also v We called ahead about the vehicle that interested us and arrived to find that Marisela had the vehicle all ready for us to test drive. She was also very knowledgeable about the vehicle specifications nd answered all of our questions. Jaime handled our purchase of the vehicle very efficiently and was very flexible for our financing options. Overall, our buying experience was extremely pleasant! More

by bobclark2011 Verified Customer Verified Customer

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Service was prompt and professional. Check-in and check-out were both quick. I was also able to get information about new models, and took a test drive. Check-in and check-out were both quick. I was also able to get information about new models, and took a test drive. More

by abake00 Verified Customer Verified Customer

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I had a great experience. They made sure I was taken care of and told me step by step what was happening They made sure I was taken care of and told me step by step what was happening More

by Eddie.trenkle Verified Customer Verified Customer

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Super easy transaction for my Sienna. The car was as promised and the process was hassle free. I love I was able to buy it remotely and have it delivered to my home. The car was as promised and the process was hassle free. I love I was able to buy it remotely and have it delivered to my home. More

by kattmanj Verified Customer Verified Customer

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The car maintenance due warning message is still displaying. The invoice said it was reset during the service. displaying. The invoice said it was reset during the service. More

by cgjsjbt Verified Customer Verified Customer

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