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Mario Ramirez
Mario Ramirez at Transwest Ford
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Mario Ramirez

Service Advisor

Transwest Ford

1515 E 20th St
Scottsbluff, NE 69361

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4.8
29 Reviews

Dealership Experience

1 yr, 2 mos

Languages Spoken

Spanish Spanish

4.8

29 Reviews

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29 Reviews of Mario Ramirez

November 27, 2024

Dealership Rating
Employee Rating

Everyone is always so pleasant. When you visit surprisingly, they always remember my name. Service is always excellent More

by G B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig

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Nov 27, 2024

Transwest Ford responded

You are welcome, GB. Thanks for sharing your experience. We strive to provide excellent customer service every time. We look forward to working with you in the future. Transwest Ford

November 21, 2024

Dealership Rating
Employee Rating

Fast service and a car wash to boot! Turned a pain in the xxx in to a great experience. More

by Darin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert MacDonald, Breanna Craig

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Nov 27, 2024

Transwest Ford responded

Glad we could help, Darin! We're pretty proud of our well-trained team! Thanks for noticing and for the 5 stars! Transwest Ford

November 21, 2024

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Employee Rating

Mario is the best! Always helpful and accomodating. Transwest Ford fixes all my car problems. Keep it up! More

by jocsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 27, 2024

Transwest Ford responded

Thank you for the wonderful review, jocsch. Our customer service team does a wonderful job of helping our customers get back on the road. We appreciate your business and look forward to working with you again! Transwest Ford

November 21, 2024

Dealership Rating
Employee Rating

Mario is the best! Always helpful and accomodating. Transwest Ford fixes all my car problems. Keep it up! More

by jocsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 27, 2024

Transwest Ford responded

Glad we could help, jocsch! We're pretty proud of Mario and the rest of our well-trained team! Part of our goal is to get you on the road faster, so, we've found it helps when we know what you need. Thanks for noticing and for the 5 stars! Sincerely, The Transwest Team

November 09, 2024

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Employee Rating

Everyone was very pleasant. I was very pleased with everyone's kindness in making me feel welcome and at ease. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert MacDonald, Breanna Craig

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Nov 11, 2024

Transwest Ford responded

We really appreciate your business, none 23. Thanks for sharing your experience with our friendly and helpful team. We're looking forward to seeing you in the future for routine maintenance visits! Thank you for the 5 star rating and review! Tranwest Ford

November 07, 2024

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Employee Rating

Oil change took a long time nearly took two hours and didnt even hav time to wash car More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 08, 2024

Transwest Ford responded

We would like to apologize for your experience, none23. We appreciate you bringing the situation to our attention so we can quickly correct the issue. You are correct. Oil changes typically come with a car wash. Please reach out to our service manager, so we can get your vehicle washed at your convenience. David Dillon | Service Manager | Transwest Ford Office: (308) 256-0333 | Email: david.dillon@transwest.com

November 06, 2024

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Employee Rating

Appointment took an hour and 40 minutes for just an oil change. Each appointment gets longer and longer! More

by dkhbug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 08, 2024

Transwest Ford responded

We would like to apologize for your experience, dkhbug. We are so sorry your oil change took longer than desired. We continue to grow and expand our team so we can better serve you. We hope you will give us another chance to work with you. Transwest Ford

November 03, 2024

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Employee Rating

It was good service is close by good time they put atension got the job done More

by Eli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig

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Nov 05, 2024

Transwest Ford responded

Glad we could help you get back out on the road, Eli! While we appreciate the opportunity to work with you, we know the road is where you'd rather be!! Let us know if there's anything else we can help you with!! Sincerely, The Transwest Team

November 01, 2024

Dealership Rating
Employee Rating

Very helpful and great customer service , very knowledgeable about his product he is selling ok More

by Rod1955
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drew Allen, Brian Christeleit, Brian Collar, Daniel Ramirez

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Nov 05, 2024

Transwest Ford responded

Thank you for the wonderful review, Rod1955! It's our goal to keep our team at the forefront of knowledge to help provide customers like you with the information you need to make the selection that best fits your needs. We are eager to work with you for years to come! Transwest Ford

October 30, 2024

Dealership Rating
Employee Rating

We currently have 3 Ford pickups for vehicles & the 2 newer ones were purchased from Transwest Ford when the dealership was located in Torrington, WY. Although we sorely miss having the business in the C More

by TACK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alessandro Meloni , Whoever Washed the Ranger & Did Not Get the Feed Sacks Wet

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Nov 05, 2024

Transwest Ford responded

Tack, what a great testimonial. We appreciate you giving such a sincere review. Al and the entire team that supports him aim to give you a great experience every time. We are proud to be your Ford dealership and thank you for your continued support. and look forward to working with you. Sincerely, The Transwest Team

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