Mario Otero

Mario listened to what I had to say about my vehicle when I came in for my oil change appointment. I explained about the check oil light coming on 14 days after it has been reset since I purchased it. Also t I came in for my oil change appointment. I explained about the check oil light coming on 14 days after it has been reset since I purchased it. Also told him that may map did not come up on my screen when I tapped it. While in the waiting lounge he came in to let me know he had found a recall on my vehicle radio component and asked if I would have time for it to be taken care of while I was there. Lucky for me Mario was on the ball and found the recall because I had not received any info on it at all. This is only the 2nd time someone has listened to me about what was going on with my vehicle. I have been in to have the oil change light reset 5 times not counting when the oil was changed. Mario said he had fixed that problem I'm keeping my fingers crossed because 14 days has not passed since he reset it. More

by chefcheryl25 Verified Customer Verified Customer

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The work was done correctly, but I arrived at 9 and left at 3:15. I had a 45k service and the wiper recall to do. I was told 2-3 hours and it was 6. Also my car was done for an hour before I went looking fo at 3:15. I had a 45k service and the wiper recall to do. I was told 2-3 hours and it was 6. Also my car was done for an hour before I went looking for an update and another service advisor helped me. More

by kellymolloy Verified Customer Verified Customer

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The customer service from my service advisor was A1 I really have no complaints there , and I did not have to wait all day for my vehicle . The experience was great and I'm sure if I have any other issue really have no complaints there , and I did not have to wait all day for my vehicle . The experience was great and I'm sure if I have any other issues with my car I will certainly be back . Just an overall fantastic job .!! More

by Geraldb813 Verified Customer Verified Customer

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Excellent service from start to finish. I didn't have to wait 2 hours for an oil change. Great job I didn't have to wait 2 hours for an oil change. Great job More

by IDY2122 Verified Customer Verified Customer

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I was happy that their effectiveness in time was exceptional. The only time was when the report and evaluation on my vehicle was not an agreement. The one who tested my car didn't have me present so exceptional. The only time was when the report and evaluation on my vehicle was not an agreement. The one who tested my car didn't have me present so we could not agree that he could not see my concern in acceleration. More

by night driver Verified Customer Verified Customer

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Everything was done quickly and efficiently, with a smile and I even got my car washed too. Happy owner here. and I even got my car washed too. Happy owner here. More

by nannien1973 Verified Customer Verified Customer

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Dave was the best through the whole process hopefully he will be my advisor when I come back will be my advisor when I come back More

by NOAHGARCIA271 Verified Customer Verified Customer

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My sale lady Niki was vey knowledgeable about the car that I was purchasing she was vey helpful that I was purchasing she was vey helpful More

by princessdiamc Verified Customer Verified Customer

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I always get Exceptional care when I go into the dealership. Great job is always.! Thank you, Mario! dealership. Great job is always.! Thank you, Mario! More

by deb.cook Verified Customer Verified Customer

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I have Crown Hyundai 15 minutes away but I would rather drive an hour to Brandon Hyundai because of their superior customer service (Crown Hyundai is awful). drive an hour to Brandon Hyundai because of their superior customer service (Crown Hyundai is awful). More

by DOUG Verified Customer Verified Customer

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