Mario Ortega

Warning, bait-and-switch. I called about a 2018 Toyota Sienna listed for 19k both on their dealership website and on CarGurus. I confirmed the price and scheduled a test drive I called about a 2018 Toyota Sienna listed for 19k both on their dealership website and on CarGurus. I confirmed the price and scheduled a test drive, as well as an appointment for my mechanic to inspect. A few hours later, the dealer increased the price by 3k on their website. I called about it and the salesman, Mario, gave me his word that they'd honor the original price (he did not explain the increase). I show up for the test drive the next business day, and the price had been increased again by another 3k. So the car is now 6k more than it was listed for when I called—a 33% increase—and now they're sticking to that price. Moreover, Mario, my salesman, was nowhere to be found. He skipped our appointment. The car wasn't ready when I got there, and when they finally rolled it out for me, it wasn't so much as rinsed off. It had dead leaves stuck in the doors and the trunk, and was so dusty someone had written some words in the dust on the hood. Interesting behavior. For added context, the car had been for sale for 220 days, and the price had dropped month by month to where it was when I called. Yet, the first GM I interacted with, trying to ask about the price increase and why I wasted a morning coming out under false pretenses, Paul (pictured, pink shirt), claimed the price I saw was a "glitch," and said the computers were to blame. Then, rudely and out of nowhere, this Paul guy told me I should have come in the day of the "computer glitch" if I wanted the computer glitch price. He then told me to have a nice day and walked off. Again, an interesting choice to be rudely aggressive towards a customer who has a legitimate question about why they're playing games with the price. Another guy, Darryl (pictured, black jacket), came out and claimed the price drop was a human error. When I said that contradicted what Paul had said (and that human error also seemed odd since the car wasn't selling and anyone could see the price dropping month over month the last 8 month), told me, "I guess you never make mistakes, right?" Again, an interesting choice to let his ego get the best of him and insult a customer who showed up early for his appointment to check out their vehicle at a price I confirmed beforehand. Rude, immature behavior from these salespeople. Neither individual cared that Mario, or the GM he said he spoke to, had given their word on the price.  What a nightmare experience from start to finish. I got these goofballs down to 21k after arguing for an hour, but the inspection revealed the car needs 5k worth of work. Embarrassingly for the dealership, the car's tires were showing mesh. No wonder it hasn't sold. They made a bade decision at auction and want to pass that bad decision on to their customers. They lied on the phone, they lied in person, and I'm sure if they reply to this review, they'll lie here as well. More

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Terrible service,terrible rude people their cars are junk and one rude employee Mario Ortega is so rude and unbearable it's a travesty. Do not recommend this dealer at all. and one rude employee Mario Ortega is so rude and unbearable it's a travesty. Do not recommend this dealer at all. More

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Totally unprofessional. They tried to get me into the dealership by lying that the 2024 GMC Acadia had 0 miles. It really had over 100,000, which I later learned. They tried to get me into the dealership by lying that the 2024 GMC Acadia had 0 miles. It really had over 100,000, which I later learned. More

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Thanks Daviyon and Mario for the Subaru WRX and working with us. 5 star car sales man! with us. 5 star car sales man! More

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Well they sell you a car and sell you the warranty but don't fix your car for two months three months so you're paying the monthly payment for car you don't even have horrible don't fix your car for two months three months so you're paying the monthly payment for car you don't even have horrible More

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If you want the best car buying experience go down to the sharpest ride and ask for Mario. That man was the best sales guy I’ve ever had the chance to do business with. sharpest ride and ask for Mario. That man was the best sales guy I’ve ever had the chance to do business with. More

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Great Experience Had a Great experience coming into the sharpest ride, and especially getting take care by Mario, he was a great help and great costumer service Had a Great experience coming into the sharpest ride, and especially getting take care by Mario, he was a great help and great costumer service More

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Unauthorized credit history check On 11/30/2019, submitted a request to look at a 2017 Chevrolet Equinox. I then received an alert from one of the 3 credit agencies of an unauthorized On 11/30/2019, submitted a request to look at a 2017 Chevrolet Equinox. I then received an alert from one of the 3 credit agencies of an unauthorized "Hard Inquiry" on my credit history. When i called to find out why this was performed. The Sales person Mario said they had authorization to perform on from a 2015 credit application i submitted. Finance Manager Jesus agreed with Mario. This is unfair practice, I have reported this to the Better Business Bureau and will write an unfair review to every site i can find. TOTALLY UNACCEPTABLE. I STRONGLY RECOMMEND NOT TO TRUST THIS DEALERSHIP. More

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Great service over all When you walk in the customer service was great and the whole crew was ready to help you my whole experience was great this is my second car I bought When you walk in the customer service was great and the whole crew was ready to help you my whole experience was great this is my second car I bought from them and it was great More

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Great service, good experience I bought my car number six from this place, Mario was exceptional with the service we received, I highly recommend this place and ask for Mario for yo I bought my car number six from this place, Mario was exceptional with the service we received, I highly recommend this place and ask for Mario for your next purchase. More

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