Mario Murgado

Service was excellent, done when promised, and my car was clean. The service writer was very professional and very helpful clean. The service writer was very professional and very helpful More

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The staff are very friendly and I was pleased with the level of service I received. level of service I received. More

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I found service a bit of slow, when waiting for someone to help me, this was my first visit to Mercedes-Benz of Richmond and had to wait approximately six minutes before I was helped although there were th to help me, this was my first visit to Mercedes-Benz of Richmond and had to wait approximately six minutes before I was helped although there were three people sitting at the desk. More

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The service I received from MB of Richmond was superb. Tavares was very knowledgeable and professional. He knew exactly what needed to be done and was in full communication with me about my vehicle. I alw Tavares was very knowledgeable and professional. He knew exactly what needed to be done and was in full communication with me about my vehicle. I always receive great service there. There’s never any “surprise” fees which is a blessing. I always feel respected as a client. Good service once again at MB of Richmond. More

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Tavares, was very professional & informative about everything I had done - he made this the best experience I’ve had with you all thus far !! Thank you , God bless 🙏🏾 everything I had done - he made this the best experience I’ve had with you all thus far !! Thank you , God bless 🙏🏾 More

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Had an ongoing issue which was resolved in a timely manner. Kept me apprised of the work manner. Kept me apprised of the work More

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Went to Dealer this morning at 7:30am to get a part for my wife's car nobody was at the parts counter I waited a few moments then I asked the receptionist if anyone was available for the parts counter she my wife's car nobody was at the parts counter I waited a few moments then I asked the receptionist if anyone was available for the parts counter she gave me the most sarcastic and unprofessional response OBVIOUSLY not with an attitude. I was completely shocked and disappointed with her response not the level of customer service you would expect from an employee. Especially with a job where greeting and talking to customers is what you do. By the way her name she gave me was (SARAH) if that was even her name. With this dealer being under new ownership this is not a good look. We are in the market for a new Mercedes looks like a vist to Tysons corner. A definite training opportunity. More

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Fantastic! All was superbly, wonderful. Awesomely, grand experience. Truly, terrific, marvelously, magnificent. Exquisitely, excellent, & always phenomenally, a All was superbly, wonderful. Awesomely, grand experience. Truly, terrific, marvelously, magnificent. Exquisitely, excellent, & always phenomenally, amazing. More

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I'm very happy with my service appointment and will be coming back for my next scheduled service. keep up the good work. coming back for my next scheduled service. keep up the good work. More

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the service coordinator was great. But seems the carwash is always down, the 3% for credit cards, and just had a bad experience with past ownership. But seems the carwash is always down, the 3% for credit cards, and just had a bad experience with past ownership. More

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