Mario Macias

The closest dealership from me is just over an hour away. Earnhhardt happens to be that dealer. A check engine light popped up a day or so before I made my appointment and it looked like I had a cooling syst Earnhhardt happens to be that dealer. A check engine light popped up a day or so before I made my appointment and it looked like I had a cooling system error. The error codde was a bit vague but I knew it had something to do with that so taking it to the dealership seemed like a no brainer. I made my appointment for 7:00am and that I was waiting for the vehicle. When I get to my appointment, Mario was the tech that recieved me. I explained to him what I knew and he said he had to have a technician do diagnostic and that he wasn't sure when that would be and I would have to leave the car. I had no arrangements for a ride back and told him if I had known that I would have made plans for that. Trying to be understanding I asked if he could give me a better eta so I can determine if I want to call an Uber, have a friend drive up, or rent a loaner. He couldn't do that. He said my option was to back up and leave or leave the car with him. I told him I wasn't trying to be difficult, I just needed more information so I could make a plan going forward. He just flat out would not help and went further to say he was very busy. Keep in mind the issue wasn't the time of the repair but the time to get the diagnostic for the check engine light. I already had an error code that I tried to give to him. He wasn't having it. Realizing I wasn't going to get any help, I left. I have made a call to a service manager to see how I can actually get my issue resolved. Ideally, they step up and Mario was just having a bad morning. Update: Upon seeing my previousy negative review, A manager reached out to me to find out a bit more about what happened. We spoke for a bit about my issue and after coming to some common understandings it was decided that I bring my car back and they would get me sorted out. I really appreciated that in spite of what was a previously very vegative experience, Mario and the team there really stepped up to make things right. IN hindsite I probably shoul dhave asked for management in the first place so they could have made the call while I was there the first time but it felt like it was getting heated and I've learned it's better to walk away and collect your thoughts. I'm very greatful they were able to get me sorted out so I have changed my ratings of the dealership and Mario to reflect that satisfaction. PS: Error code was P2181 which upon further investigation is related to the Integrated Thermal Managment system. Technical Service Bulletin was issued for repair shops and service centers for this with the refrence number 23-EM-006H. A new ITM followed by an ECU update is the fix for this and is a known issue and recall from Hyundai. More

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My service writer was Mario and he did a great job of keeping me informed on the tires installation and the alignment. He gets a rating of 100%. keeping me informed on the tires installation and the alignment. He gets a rating of 100%. More

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San Tan Hyundai is everything one could want in a dealership--THE model for a dealership. dealership--THE model for a dealership. More

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Received excellent service from Mario Macias. Service involved coverage by 10 year factory warranty which Mario took care of. Also involved coverage from the warranty I purchased on my new vehic Service involved coverage by 10 year factory warranty which Mario took care of. Also involved coverage from the warranty I purchased on my new vehicle in 2014. Thanks to Mario the warranties covered a new air conditioner compressor and new motor mounts. The next time I need service I will definitely call San Tan Hyundai and Mario. More

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I’ve been a loyal customer since 2013. All my services have been done there. Mario was excellent! He constantly kept me up to date of the progress on my cars repairs. He also worked All my services have been done there. Mario was excellent! He constantly kept me up to date of the progress on my cars repairs. He also worked with Hyundai and got services covered. I’ll be returning when its time to buy my next car. More

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Mario Macias has been our Service Manager since we purchased our Tucson in 2022. He has always cared for us but cared about us as well. He is careful to take the time to be sure we know what is happen purchased our Tucson in 2022. He has always cared for us but cared about us as well. He is careful to take the time to be sure we know what is happening as well as the benefits of the service. More

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The service department does a great job. Had a possible battery problem. Attendant took me in without appointment and shuttle provided a ride home. My technician sent an immediate message Had a possible battery problem. Attendant took me in without appointment and shuttle provided a ride home. My technician sent an immediate message and kept me informed along the way. Soon my car was up and running. More

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Took the car in for some recall work! Greeted promptly and taken care of in reasonable time. Greeted promptly and taken care of in reasonable time. More

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I recently had a warranty engine replacement performed on my 2015 Hyundai Santa Fe. San Tan Earnhardt Hyundai greatly exceeded my expectations! From the moment I had my SUV towed to their dealership, it took my 2015 Hyundai Santa Fe. San Tan Earnhardt Hyundai greatly exceeded my expectations! From the moment I had my SUV towed to their dealership, it took less than four business days to complete the entire process. My service advisor, Mario, was proactive, courteous, and very professional. I highly recommend San Tan Earnhardt Hyundai! More

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We had an appointment at the facilities and we didn’t have to wait very long for them to work on the recall item and Service our car. We appreciate the professionalism and love the upgraded facility and have to wait very long for them to work on the recall item and Service our car. We appreciate the professionalism and love the upgraded facility and waiting area. More

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