Mario Fuentes | Page 12

Consistently poor service 20 years and running! For some reason every few years I give Truck City another try, but have the same result. The problem I was experiencing was that the truck wouldn't For some reason every few years I give Truck City another try, but have the same result. The problem I was experiencing was that the truck wouldn't shift out of first gear when in drive and moving from a stop. I thought bringing my F250 to a Ford Dealer in this case seemed like the best bet for a quick resolution. My reasoning for POOR service: First, no call back with a diagnosis after having my vehicle two full working days...excuse given was the original service rep. was out (so no one else can place a call?). Second, couldn't replicate the problem I was experiencing...Ok, I can understand that some problems can be like this, but I've heard this excuse just about every time I've brought a vehicle in with a problem to Truck City. Over the years this has included a 1998 F150, a 2007 Mercury Milan, and a 2017 Ford Flex...so no, I am not overstating things. Third, overcharged for the service I received...technician couldn't find the problem I was experiencing but found a potentially related problem with the brake switch. The end result is I paid over $800 for to get a brake switch replaced. I find out after consenting to the repair I was told by a person more knowledgeable about mechanical things such as this that I had been taken advantage of, and that at most this is a $30 part that should take less than 10 minutes to replace. I suppose there was a lot of "diagnostic time" rolled into this repair. Fourth, during the test drive following the brake switch repair the technician supposedly experienced the original problem I reported with the transmission. So the recommendation from the service rep. was to replace the whole transmission due to age of the truck and this was the best course of action with problems such as this. So, after violating my trust on the brake switch you want me to believe that you need to replace the whole transmission (for almost $8,000) because of an problem you couldn't "replicate" until the final test drive and you all had the truck for almost a week? Hahahahaha! Summary for Truck City Ford Service Department: INCOMPETENT, perhaps. DISHONEST, maybe. POOR SERVICE without a doubt. CONSISTANT, yes, consistently poor service at least twenty years and running at least in my experience. More

by Christopher Holland Verified Customer Verified Customer

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Always communicative and I always feel walking in that I am being really listened to regarding the needs or concerns about my vehicle. The job is always done within a reasonable time and always done well! W am being really listened to regarding the needs or concerns about my vehicle. The job is always done within a reasonable time and always done well! We are happy, loyal customers at this point! More

by HEIDI.GARCIAREYNA Verified Customer Verified Customer

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I've had great experiences with the service department at Truck City, which is the main reason I chose to purchase my current F150 from this dealership. Truck City, which is the main reason I chose to purchase my current F150 from this dealership. More

by MARK_HAVELKA Verified Customer Verified Customer

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Fast quality and reliable service. Mike and Nate were excellent and took care of me well Mike and Nate were excellent and took care of me well More

by JAGOTAMAYO Verified Customer Verified Customer

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All Went well with the service: oil change and filter, tire rotation. Then 2 weeks ago a friend noticed that I was missing 2 lug nuts. Upon purchasing lug nuts and installing I also noted that many of th tire rotation. Then 2 weeks ago a friend noticed that I was missing 2 lug nuts. Upon purchasing lug nuts and installing I also noted that many of the lug nuts were loose. I was out of town at the time so I could not return to Truck City. More

by JFMLWBUDA Verified Customer Verified Customer

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Mario is and has always been a leader when it comes to customer service. The problem was handled, and I was back in my truck fast. They were keeping me posted all along the process. customer service. The problem was handled, and I was back in my truck fast. They were keeping me posted all along the process. More

by Ratorres Verified Customer Verified Customer

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Mario Fuentes was a true professional and provided great customer service. He kept me informed on the repair status of my vehicle. Highly recommend any service needed on a Ford to go to Truck City Ford and customer service. He kept me informed on the repair status of my vehicle. Highly recommend any service needed on a Ford to go to Truck City Ford and ask for Mario!! More

by JAMESCOCO Verified Customer Verified Customer

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Best experience every time I visit there. Service and the advisors are on top of there game. Very attractive Service and the advisors are on top of there game. Very attractive More

by MIKEBRUNO23 Verified Customer Verified Customer

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As per my service agreement they are supposed to rotate the tires on my truck and after I got it back home I realize that they had not so this will be brought up on my next visit the tires on my truck and after I got it back home I realize that they had not so this will be brought up on my next visit More

by FJBARNARD Verified Customer Verified Customer

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I think I have found great customer service close to me and couldn’t be happier! and couldn’t be happier! More

by Kdgutie Verified Customer Verified Customer

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