Mario Barahona

Seems like a well organized dealership. Only complaint is I was promised that floor mats would be provided to me after the purchase (floor mats had been taken out of the car). There were Only complaint is I was promised that floor mats would be provided to me after the purchase (floor mats had been taken out of the car). There were many text messages to the sales person and his manager for may weeks after the sale and after more than 2 months I still did not floor mats, just still a promise I would get them. Eventually the sales person and his manager quit replying to my messages and still no floor mats. Is is really that hard to just do what you said you were going to do? At one point the sales manager told me "I could just buy them online, they are not very expensive". This put a sour taste to otherwise a routine transaction. I would say don't believe any promises that are not in writing with Auction Direct. Finally after calling the sales department manager (the boss's boss) 3 months after the sale, he said he would send a check to me to cover the floor mats. Even this promise did not happen and I had to call him again and inquire 1 month later. He said something like "oh yes I thought I put that request in". Check finally came for floor mats over 3 months later. More

Report | Print

Great customer service! This is my second go around with Auction Direct USA and I know I’ll be back soon. This is my second go around with Auction Direct USA and I know I’ll be back soon. More

Report | Print

Mario excellent sales agent at Auction Direct USA. We detected something wrong with the car and brought to Mario attention. Mario immediately told his manager. The manager recognize the problem and We detected something wrong with the car and brought to Mario attention. Mario immediately told his manager. The manager recognize the problem and it was corrected several days later. We picked up and drove car off the lot and had not driven one mile before the gas light came on. Zero gas in the tank and lucky a gas station was at our stoplight. Dealership service for a key never got it as stated in paperwork. We were sent back several times to the service agent Steve who sent us to Mercedes dealership on Capital Blvd. Mercedes dealership tried calling Auction Direct and Steve while we were at the Mercedes Dealership-no response from Auction Direct. We went back to Auction Direct later in the week to talk to the manager-told not in at the time. We are still waiting for the key. There was no spare for the vehicle and now we need to buy a real tire and rim before we put it on the road. A spare tire should come with this vehicle. We received a postal notice for tag pickup at Auction Direct . Pickup tag and ask for manager to speak about our key. We spoke to Mario and he was displease and shock that a whole month later ,we had not gotten a key. Again, manager was not in to talk to us. We still wondered why we did not receive any phone calls. After we put tag on car, we noticed an incorrect phone number on the paper-it should be 607 not 602. We text Mario the 607 correct number and ask him to give the correction to the manager upon his return. All car paperwork should show 607 number on all car records and computer records. We should not have to continue calling service dept and going to Auction Direct. We have brought 2 other vehicles from Auction Direct in the past and no problems. We have gone out of town this week and back home with no phone calls or postal response from Auction Direct. Ring 607 phone number soon. Very disappointed a month later customer Cicero More

Report | Print

Recently I bought a car from Auction Direct in Raleigh and Mario was extremely helpful. He was very professional and a very nice guy at the same time. Highly recommended ! :-) and Mario was extremely helpful. He was very professional and a very nice guy at the same time. Highly recommended ! :-) More

Report | Print

I Love Mario personality. He’s a good listener. He found what I wanted. He kept in touch with me. When I had a problem with a part that came off car , He help me with servic He’s a good listener. He found what I wanted. He kept in touch with me. When I had a problem with a part that came off car , He help me with service department. He’s a great salesman. I would tell others about him More

Report | Print

Great people and amazing service for sure! ! I’ve dealt with allot of dealerships and this is by far best experience I’ve ever had they keep their word and get things done quick and easy Brando ! I’ve dealt with allot of dealerships and this is by far best experience I’ve ever had they keep their word and get things done quick and easy Brandon is very professional and easy going More

Report | Print

Today was a crazy day didn’t expect to walk out with a new car and this guy made it possible he was the absolute best made our experience so much better ☺️ new car and this guy made it possible he was the absolute best made our experience so much better ☺️ More

Report | Print

Jose was very helpful in every step of my purchase, he also guide me with my trading process. He is a great employee! also guide me with my trading process. He is a great employee! More

Report | Print

Literally best service fair price , workers were so nice and understandable to work with definitely recommend and can’t wait to enjoy my first car and understandable to work with definitely recommend and can’t wait to enjoy my first car More

Report | Print

Mario was a great help! He has helped me with my truck and 2 family member get cars as well! Definitely recommend him to anyone looking for a vehicle! He has helped me with my truck and 2 family member get cars as well! Definitely recommend him to anyone looking for a vehicle! More

Report | Print