Marilyn Babcock | Page 6

Ms. Babcock is an excellent representative for your Subaru dealership and I would recommend her to anyone. Best salesperson I've had...ever and I've worked with a lot of them! I believe she went above Subaru dealership and I would recommend her to anyone. Best salesperson I've had...ever and I've worked with a lot of them! I believe she went above and beyond what was necessary to make the sale. She knew everything about the purchasing process and it was nice talking to her about her first hand knowledge and experience, actually owning a Subaru. She sold us on the quality and safety ratings and all the other great things but most importantly, she sold us who she is as a person. We all know what they say about auto-sales people (some of which are true sometimes), Marilyn was 180 degs. the opposite. She was super genuine and it wasn't an act. If it was an act, she needs to be awarded an emmy! As a new car buyers, it was actually between the Subaru Ascent and a GMC Acadia but fortunately for both of us (you and I), Marilyn's professionalism, expertise and sensarity, we ended up in your favor. Marilyn deserves a promotion/raise/time-off award/etc. She's serving you very well and I hope it doesn't go unrecognized. On a different note, I do think it's kind of odd how you have the salesperson convince the buyer how great Subarus are and then you do a 180 and have your finance/business manager try to convince the buyer just the opposite. I believe you tried to sell 4 or so (?), different products to me to make the already $50k vehilce better, more mechanically sound, more worry free, protected, etc. I was thinking to myself, "Do they know something I don't about the car, e.g., mechanical issues, electronic, cheap paint job, poor quality carpet, fake leather, etc., that I their not telling me?" Why the push? Part of the reason I even considered buying a Subaru was because of it's dependability and ratings and then surprisingly, someone tries to convince me that maybe Subaru isn't quite as dependable as they make us believe it is? I did purchase the 10yr/100k warranty at a discount because I think with all the electronic gizmos and negative conversations about the ASCENT transmission, it is likely I will see something expensive needing to be replaced over the next 10 years or, 100k miles. So I bought it. So, bottom-line is: Continue to press how great the car is and confirm with the customers' about how great the car is and the positive reputation they heard about is true! But back off a bit with pushing the extras. Stop making it seem like the vehicle is less than adequate "as is" and insisting the owner buy one or all extras to get the ultimate experience from their Subaru! Make it known that extras are available but stop trying so hard to make the buyer feel compelled to purchase any of it because the quality of the vehicle may not be as great as what Subaru claims it to be. Thank you for your time. If you have any questions, let me know! More

by fosterm5777 Verified Customer Verified Customer

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This dealership was recommended to me by my son who had purchased his new Subaru here. He really liked the way Marilyn Babcock worked with him. purchased his new Subaru here. He really liked the way Marilyn Babcock worked with him. More

by arlenemiller4 Verified Customer Verified Customer

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My experience was fabulous! Excellent customer support and willingness to help! Hats off to Landon and Marilyn at the White Bear Lake store! Thank you and willingness to help! Hats off to Landon and Marilyn at the White Bear Lake store! Thank you More

by ANNETTEHERZOG Verified Customer Verified Customer

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I had the best experience ever Sam was very professional knowledgeable and helpful. Accommodated my crazy schedule with a friendly smile as always . Thank you very much very happy with my purchase . knowledgeable and helpful. Accommodated my crazy schedule with a friendly smile as always . Thank you very much very happy with my purchase . More

by IZABELLE AILABOUNI Verified Customer Verified Customer

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I met with Product Specialist, Matt Johnson to review the features and functions of my recently purchased 2021 Forester. He did a great job explaining the vehicle inside and out. He was thorough and clarif features and functions of my recently purchased 2021 Forester. He did a great job explaining the vehicle inside and out. He was thorough and clarified my questions easily. It was appreciated to have "hands on" learning the vehicle as opposed to reading the manual. I think Matt would do a great job doing on line videos explaining the vehicles. I noticed other Subaru dealers do videos when I was doing my research. More

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Marilyn is a very attentive, friendly and knowledgeable salesperson. The shopping atmosphere is very pleasant and my entire experience was positive. I wouldn't hesitate to recommend the dealership and a salesperson. The shopping atmosphere is very pleasant and my entire experience was positive. I wouldn't hesitate to recommend the dealership and a Subaru to others. More

by JMOSER002 Verified Customer Verified Customer

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Excellent experience. I got the car I wanted at the right price with the right equipment and color. Marilyn was outstanding. The dealership did a great job. I would highly recommend Marilyn and Whit right price with the right equipment and color. Marilyn was outstanding. The dealership did a great job. I would highly recommend Marilyn and White Bear Subaru if you are looking for a new vehicle. More

by bgrita.78 Verified Customer Verified Customer

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Marilyn was awesome! She not only is knowledgeable about the vehicles but takes a caring interest you personally. Every interaction I've had with her has been a pleasure! I also love the car! the vehicles but takes a caring interest you personally. Every interaction I've had with her has been a pleasure! I also love the car! More

by KITWILLIAMS926 Verified Customer Verified Customer

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Ready to purchase... had to come back next day after waiting 2 hours for finance... frustrated but overall great salesman and they got me out quickly the next day. waiting 2 hours for finance... frustrated but overall great salesman and they got me out quickly the next day. More

by renee738 Verified Customer Verified Customer

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Could not be Happier I have had my new Outback for about one month now, during which I had heart valve replacement and a foot operation and back problems. I was unable to I have had my new Outback for about one month now, during which I had heart valve replacement and a foot operation and back problems. I was unable to get in for my orientation, but Marilyn Babcock kept contact and helped me over the hard parts on the telephone - above and beyond the call of duty. I am so grateful for her help. I will be going in shortly for my orientation. Excellent car and excellent service. Thanks More

by SMAIRS79 Verified Customer Verified Customer

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