Maria Santoro
Maria Santoro at Rallye Lexus

Maria Santoro | Page 17

Service Consultant

Rallye Lexus

20 Cedar Swamp Rd
Glen Cove, NY 11542

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4.9
516 Reviews

Dealership Experience

10 yrs, 6 mos

4.9

516 Reviews

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516 Reviews of Maria Santoro

July 03, 2023

Dealership Rating
Employee Rating

Very pleased. The service tech who coordinated the call and mechanic who performed work are all top notch. More

by ARLCORP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanna Oates, Mike Reidy , Michael Montijo

Jul 04, 2023

Rallye Lexus responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Pam Palasciano 516-676-4000

June 30, 2023

Dealership Rating
Employee Rating

Everyone is very friendly and knowledgeable. Had a great experience in buying my off lease vehicle. More

by RFGIUSTIESQUIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dominic Strippoli , Michael Montijo

Jun 30, 2023

Rallye Lexus responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Pam Palasciano 516-676-4000

June 07, 2023

Dealership Rating
Employee Rating

We have already bought three ES350s from Rallye Lexus. Whether it is the car buying process or the after-sales service, we have received the best service, thank you very much! More

by WEI616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanna Oates, Mike Reidy , Michael Montijo

Jun 08, 2023

Rallye Lexus responded

Thank you for choosing Rallye Lexus. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Pam Palasciano 516-676-4000

June 03, 2023

Dealership Rating
Employee Rating

This dealership and employees are experienced and very professional. It is a pleasure doing business with them. More

by NKIESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanna Oates , Michael Montijo, Pamela Palasciano

Jun 04, 2023

Rallye Lexus responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Maria and our team delivered such a great experience! Pam Palasciano 516-676-4000

May 23, 2023

Dealership Rating
Employee Rating

This is my third Lexus. I have used Rallye for service more than 16 years. It is easy to get an appointment. Representatives are friendly and helpful. The waiting area is c More

by CATWILCAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanna Oates, Mike Reidy , Michael Montijo

May 24, 2023

Rallye Lexus responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rallye Lexus, we look forward to having you as one of our valued customers for many more years to come! Pam Palasciano 516-676-4000

May 16, 2023

Dealership Rating
Employee Rating

Unfortunately, my last visit is rated poor. Apparently, your price for a simple oil change has increased significantly without warning. I was quoted one price over the telephone and when I rec More

by C_STREETER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 20, 2023

Rallye Lexus responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Stefanie Horn 516-676-4000

May 12, 2023

Dealership Rating
Employee Rating

prompt and excellent service will follow up when service neededvery prompt and attentive service thank you More

by kens6245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2023

Rallye Lexus responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Pam Palasciano 516-676-4000

May 10, 2023

Dealership Rating
Employee Rating

I have used this dealership for the last 20 years! ! And that length of time speaks for itself!! Anthony Piccirillo has been not jut our sales person for all those years, but, it became a friend! More

by MTANJELOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanna Oates

May 10, 2023

Rallye Lexus responded

Thanks for sharing your thoughts about your experience with Rallye Lexus. We appreciate your business and hope to see you again soon! Pam Palasciano 516-676-4000

May 08, 2023

Dealership Rating
Employee Rating

brough my car for its yearly checkup - was easy to drop off and was ready to pick within an hours More

by xrosario3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanna Oates, Mike Reidy , Michael Montijo

May 08, 2023

Rallye Lexus responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Pam Palasciano 516-676-4000

May 06, 2023

Dealership Rating
Employee Rating

I requested a 15K - 20K service as well as a battery replacement and oil change. I was told that due to the low mileage, there was no real need for a 15 - 20K service. After driving the car for about 15 More

by dlw311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 10, 2023

Rallye Lexus responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Stefanie Horn 516-676-4000

May 25, 2023

dlw311 responded

Good day Stefanie, On May 5, 2023, you sent me an email, apologizing for my “less than stellar” service experience at Rallye Lexus and you asked if it would be okay to have someone from “management” reach out to me. I responded “privately” on 5/10/23 and made you aware of my upcoming surgery on 5/11. To date, no one from Rallye Lexus has reached out to me, let alone acknowledged my response. I’m not sure what is going on at that dealership but it appears that customer satisfaction and follow-up are not taken as seriously as you’d have one believe. VERY DISAPPOINTING FOR BOTH THE “RALLYE” BRAND AND THE “LEXUS” BRAND!

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