Maria Muscarella

The advertised price on the Kelly web page is not the actual price. I was told that the web page is maintained be an outside source and “not our fault”. I expected to see a couple of add-ons but not $8k actual price. I was told that the web page is maintained be an outside source and “not our fault”. I expected to see a couple of add-ons but not $8k above the advertised price. The sales manager knocked a couple of thousand off and I went ahead and bought. As I was leaving, I was told that my second key and owners manual were being sent from Georgia and would be there by the end of the week. When I called later, I was told that key and manual were lost in the mail and that I needed to come in next Friday to to have a key made. When I arrived on Friday, I was told that I should have come in at 8:00 and the key guy had already left…come back next Friday. I called the next Thursday to verify that the key guy would be there at 8:00 on Friday and was assured he would be. I drove back to Melbourne on Friday and arrived at 8:00 and was told that the key guy never gets in before 9:30, So I waited. At 9:30 I was told that the key guy would not be in today but the service department could make a key (no explanation why that option was not available the week before). Shortly after 10:00 I was told that the service department did not have a “blank” key and would have to order one from Ford. I was given an owners manual from another vehicle but will have to drive back to Melbourne to do the key dance again. VERY FRUSTRATING! I went to Kelly because I had a good experience when I purchased my F150 5 years ago. Apparently something has changed. There are a lot of Ford dealers in the area and I will visit one of the others next time. More

by coopx3 Verified Customer Verified Customer

Report | Print

Great dealer with an outstanding service department and excellent service advisors who are always helpful. excellent service advisors who are always helpful. More

by williamasmith626@yahoo.com Verified Customer Verified Customer

Report | Print

Phenomenal service…great people. .excellent all the way around..from the porters to the service managers wonderful experience .excellent all the way around..from the porters to the service managers wonderful experience More

Report | Print

They all went out of their way to make sure that you were comfortable and was treated with respect comfortable and was treated with respect More

by GADEERHUNTER Verified Customer Verified Customer

Report | Print

I had a great experience at Kelly! The salesman, Reggie, was a pleasure to work with. Maria was so kind and Sandy was amazing to close the deal. Thank you all for the amazing experienc The salesman, Reggie, was a pleasure to work with. Maria was so kind and Sandy was amazing to close the deal. Thank you all for the amazing experience. You have great employees, Kelly Ford! More

by Wynn122 Verified Customer Verified Customer

Report | Print

Paul was amazing to deal with, I have purchased tons of vehicles over the years and it is always nice to find someone who makes the experience a pleasure. I have dealt with the service department and they vehicles over the years and it is always nice to find someone who makes the experience a pleasure. I have dealt with the service department and they are top notch so it is nice to know that the sales department is equally great to deal with. More

Report | Print

The service manager worked with the sales manager to find us a great used truck that was just traded in and fit our needs perfectly us a great used truck that was just traded in and fit our needs perfectly More

by JKPOWELL2002 Verified Customer Verified Customer

Report | Print