Maria McLennan

We had a horrible experience with Suburban Cadillac of Troy recently when purchasing two used vehicles for our children. After 2 weeks of driving, one of the vehicles died and had to go in to get fixed. T Troy recently when purchasing two used vehicles for our children. After 2 weeks of driving, one of the vehicles died and had to go in to get fixed. The amount of parts that needed replacement was shocking and we had to pay almost $4,000 to get the car in working order. The worst part was that the shop showed us photos and the parts they removed from the car and told us whoever sold us the car deceived us and did not disclose the extensive work that needed to be done on the vehicle. They showed us proof Suburban Cadillac of Troy knew about the problems (for example, dye indicated that they had run tests and knew of leaks). This is both unprofessional and intentionally deceiving. Even further, when I contacted the manager, John Hackett, he dismissed me and his email response looked as though a child composed it (extensive spelling and grammar errors that were so numerous it was laughable). Needless to say, it did not make me feel Suburban Cadillac of Troy cared about our issues (the sale was done so buzz off) nor did it leave the impression that they were a reliable or honest business. I would suggest that everyone avoid working with Suburban Cadillac of Troy and find a more professional and honest business to work with because Suburban Cadillac of Troy is neither. More

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Excellent service Service Advisor Daz Howard is the best service advisor of all the service advisors I hope Daz stay for a long time best service advisor of all the service advisors I hope Daz stay for a long time More

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Very professional, efficient and helpful. Would definitely recommend Bob Robb and this dealership. Bob went out of his way to familiarize me with my new car. Would definitely recommend Bob Robb and this dealership. Bob went out of his way to familiarize me with my new car. More

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I was inquiring about a ATS coupe through email. I was lead to believe the vehicle was for sale. I go there to see Iran’s a tag in window says not for sale. I call next day receptiontist didn’t know wheth lead to believe the vehicle was for sale. I go there to see Iran’s a tag in window says not for sale. I call next day receptiontist didn’t know whether it was sold or not. Yes I was told it was sold from a returned call I requested and her to inform me. A waste of time. More

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Very Happy Top notch Sales personnel with patience and helping to find the perfect vehicle. I recommend Aaron as number one. Thank You Aaron! And thank you Subu Top notch Sales personnel with patience and helping to find the perfect vehicle. I recommend Aaron as number one. Thank You Aaron! And thank you Suburban!! More

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Exemplifies Customer Service driven business I went to Suburban Cadillac of Troy not really certain of what I really wanted. My sales person Ryan Ford was patient and curiosity during my indecisi I went to Suburban Cadillac of Troy not really certain of what I really wanted. My sales person Ryan Ford was patient and curiosity during my indecisiveness. Showed me several cars giving me options before choosing the vehicle for me that made sense. I highly recommend this dealership ESPECIALLY this salesmen. go see RYAN FORD. he WILL MAKE IT HAPPEN... More

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