Maria Marquez | Page 3

When I called in March about recall they told me I'd have to wait until November because they're only allowed 2 recalls per week. I called Ram headquarters and asked them why. They told me that's not true un to wait until November because they're only allowed 2 recalls per week. I called Ram headquarters and asked them why. They told me that's not true unless it has to do with that dealership. They looked my name up and said I wasn't on the list. In 3 hours they the dealership called me and set up an appointment. Make that make sense. More

by Mary Verified Customer Verified Customer

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Not friendly at all. Don't even acknowledge you being there. Need to work on customer service. Don't even acknowledge you being there. Need to work on customer service. More

by firewillie270 Verified Customer Verified Customer

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I called to check in the morning and the AI bot said I needed an appointment for an oil change & tire rotation. So I made and appointment for 3pm but when I got there there really wasn't an appointment an needed an appointment for an oil change & tire rotation. So I made and appointment for 3pm but when I got there there really wasn't an appointment and there were 2 vehicles in front of me and they were at lunch. I said the bot needs fixed! Maria worked hard to meet my deadline so I could get to my next appointment. My car was done on time. More

by MRM Verified Customer Verified Customer

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Great service, very quick turn around time and many friendly faces. I always have.a very pleasant experience friendly faces. I always have.a very pleasant experience More

by JeepGirl1120 Verified Customer Verified Customer

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Disappointed. Had my car three weeks to change a transmission valve body. Disappointed in the time it took to complete repair Had my car three weeks to change a transmission valve body. Disappointed in the time it took to complete repair More

by thedoctorrocks Verified Customer Verified Customer

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Too costly for the work that needed to be done. Took it elsewhere for 1/2 your charges. Not to mention paying $200 for basically nothing but a nice video Took it elsewhere for 1/2 your charges. Not to mention paying $200 for basically nothing but a nice video More

by Rweldy2001 Verified Customer Verified Customer

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Was told my oil change would take 30-45 min. Arrived before 8. At 8:40, car hadn't been taken in. Had to get a ride. Was told I had free oil changes. Told Maria that's what I thought I had. When Arrived before 8. At 8:40, car hadn't been taken in. Had to get a ride. Was told I had free oil changes. Told Maria that's what I thought I had. When picking up my car, she told me then that it wasn't covered and I had to pay. More

by kelley3773 Verified Customer Verified Customer

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I went in for an oil change and the service dept found problem that seems to have been caused by a the last oil change I had done at drive and shine. The tech was very thorough and I ended up needing a sm problem that seems to have been caused by a the last oil change I had done at drive and shine. The tech was very thorough and I ended up needing a small equipment replacement as a result. This could have ended up an expensive repair. I will only take my vehicle to Michiana CJE from now on for my oil changes. Thanks guys! More

by Stratstrummer Verified Customer Verified Customer

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