Maria Federico | Page 4

Lincoln of Wayne responded

Thank you so much for your positive review and feedback. I am pleased to hear that you were able to take advantage of our pick up and delivery services. We are constantly looking at ways we can preserve our guests time. We look forward to assisting you again in the future! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

I am so sorry to hear that our level of communication fell short on your recent service visit. There should always be clear communication before, during, and after the repair process. This is and should always be the experience delivered from our team to our guests. I will be sure to make our team aware, as it falls outside of our standard practices and procedures. I appreciate you taking the time to leaves us this review as it is moments like this that push us to be better and learn. Thank you for your support and for giving us this opportunity. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Hi Maria Thank you so much for positive review and thank you for always coming back! We truly appreciate the continued support! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Michael I can't thank you and your wife enough for your continued loyalty and support. My family and our team are very fortunate to have you both be part of our Lincoln of Wayne family for all these years. We will never take this for granted and always do our very best for you each trip! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Thank you for the 5 stars, positive feedback, and kind words! I am pleased to hear that you have been able to take advantage of our Pick up and Delivery services. We believe vehicle maintenance should be effortless for our guests and have added many services to ensure that is the case. Wilton is definitely special, he has been with my family for many years now! He is passionate about our brand cares very much for our guests. Thank you again for your support! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Jon Thank you for taking the time to review your experience here and thank you for purchasing your 2014 Dodge Charger from our dealership. I am very grateful that we have this platform to discuss what transpired and I am very grateful that all correspondence you have had with my team is documented and timestamped. You chose some pretty harsh words, and I would appreciate the opportunity to speak on the truth for a moment. My family has been here for almost 60 year and three generations because we do clean business. First, You purchased a car with a NJ driver’s license. We came to understand that you were in the process of moving to PA, but at the time you bought your used car you had not completed the necessary paperwork for this to be official. It is state law that the vehicle be registered where the buyer has their valid driver’s license. This is why, at the time you had to process everything and pay tax in the state of NJ until your NJ license was surrendered and you had your official PA license. This is the reason, not based on specific property holdings. We process many new and used car deals out of state. It was after your purchase when you decided to switch to PA. We have the time and date of your text “Tax/Reg to PA. Sorry to whoever’s doing the paperwork” you said. At that time we needed your PA driver’s license in order to cancel the NJ tax and motor vehicle and process it for PA. The waiting you are referring to starts now but I will detail why. Our message to you… “Still waiting on your PA license.” Your message back, I won’t go into the details given this format but you were in the hospital with a family member and provided details which we have, then you said “I know I understand temp will run our and if month. Family comes before all. I will get it done and have it to you guys as soon as I get a chance. Appreciate you reaching out.” Then when we followed up some time after you stated you were still in the hospital. All of this is documented at length. When you got out you still did not have the official PA license only a temporary and you stated that you would be able to process it on your own with the temporary license where our channels required an official PA license. It was at this point when we agreed to simply allow you to do it on your own if it was easier and refund you the money. For the record, your money was sent to you in full. We are a middle man in processing sales tax and motor vehicle fees. This is always processed exactly and even a penny of overage goes back to our clients. In regards to the vehicle, everything was fine at delivery, you were completely satisfied with the condition and the drive for some time after as well! We stand behind every vehicle and if something develops after the fact we are always willing to work with our clients till they feel comfortable. Even in a scenario like yours on a pre-owned vehicle with almost 70,000 miles. We are happy to help and still are. Things may come up after the fact that we cannot predict, that is the risk with a higher mileage vehicle. But my family and our team are always happy to help! SO even in light of your unwarranted slander we are here for you in any way you need us to be. I am very grateful that every step of your purchase and our dialogue is documented and I would be happy to discuss this with you in more detail. We believe transparency and truth are important always! Please feel free to call me directly anytime! Thank you again for purchasing your 2014 Dodge Charger from our business. I do hope all is well with your family. Live well and be happy Peter Spina Jr – General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Thank you so much for the 5 stars and for the positive feedback! My family and our team realize we are in the experience business... Our guests decision to come here is never one we will take for granted. We are very fortunate to have a great team and Wilton is definitely a key part of that team!! He has been with the family for years and take pride in what he does. Thank you for the support and kind words! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Lincoln of Wayne responded

Norm I can't thank you enough for your years of support and dedication to my team , our brand, and my family. I truly appreciate the positive feedback. Guests such as you and your wife make it a true pleasure to do what we do. Congratulations again on the newest Lincoln addition to the driveway! The MKC is definitely amazing, I think you both are going to love it. We are very grateful to have you be part of our Lincoln of Wayne family. We are always here for you if you need anything at all and promise to keep exceeding your expectations in the years to come! :) Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne - 973-696-9700 x7226