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Maria Castillo

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Maria Castillo

Maria Castillo | Page 7

Service Advisor

Fremont Toyota

5851 Cushing Pkwy
Fremont, CA 94538

I have been in the Automotive industry for 25, years. In those 25 years, I have worked for Chyrsler/Dodge, Nissan, Honda and 12 years with Toyota. I truly love my job, because it allows me to help others and get to meet new people every day. I love spending time with my family, and I am very passionate about animals. I will treat you the way I would like to be treated with honesty and respect.

4.8

841 Reviews

4.8

841 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (841) Inventory (241)

Industry Experience

27 yrs, 9 mos

Languages Spoken

Spanish

841 Reviews of Maria Castillo

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December 06, 2025

Dealership Rating

Employee Rating

I appreciate it the good service and friendliness of the staff. The service was immediate and information given helpful. Thank you. the staff. The service was immediate and information given helpful. Thank you. More

by sistermarci

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 12, 2025 -

Fremont Toyota responded

Thank you, Sister Marci! We appreciate your business and look forward to serving you in the future.

December 03, 2025

Dealership Rating

Employee Rating

I find it hard to believe that the corrosion on my new Camry is a flaw on all Camrys, and therefore not covered under warranty Camry is a flaw on all Camrys, and therefore not covered under warranty More

by danaanddavid

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Dec 12, 2025 -

Fremont Toyota responded

Sorry to hear about the issue you experienced with your Camry. Please feel free to speak with our service manager with any additional questions or concerns. Thank you for business.

December 03, 2025

Dealership Rating

Employee Rating

She gives great customer service. She is kind, super friendly, patient and most of all helpful. She is kind, super friendly, patient and most of all helpful. More

by JMISAT

Verified Customer

Recommend Dealer

Yes

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Dec 12, 2025 -

Fremont Toyota responded

Thanks for your acknowledgement, we appreciate your business.

November 26, 2025

Dealership Rating

Employee Rating

I had a great service experience at Toyota. Maria, my service representative, was excellent, very knowledgeable, helpful, and kind. Thanks to her, everything went smoothly. Highly recommend! Maria, my service representative, was excellent, very knowledgeable, helpful, and kind. Thanks to her, everything went smoothly. Highly recommend! More

by kartikv.shah

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 26, 2025 -

Fremont Toyota responded

Glad to hear about your visit with Maria, thank you for your continued business!

November 25, 2025

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Employee Rating

Maintenance was not thorough on the inspection and recommendations and caused problems with my vehicle. recommendations and caused problems with my vehicle. More

by omoreno507

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Belal

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November 25, 2025

Dealership Rating

Employee Rating

I really like this dealership because of Maria Castillo. She is the best service person I have ever worked with. She is the best service person I have ever worked with. More

by valencia8622

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 26, 2025 -

Fremont Toyota responded

Thank you, Valencia, we appreciate your business. We think Maria is great too!

November 22, 2025

Dealership Rating

Employee Rating

She is the best always takes my calls and schedule me in appreciate her thanks appreciate her thanks More

by kencosta

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 25, 2025 -

Fremont Toyota responded

Thank you, Ken, we appreciate your business and look forward to seeing you on your next visit with Maria.

November 13, 2025

Dealership Rating

Employee Rating

I have always. had great customer service from Maria Castillo.. And she gives this great customer service to all her customers. She provides me with estimates of co had great customer service from Maria Castillo.. And she gives this great customer service to all her customers. She provides me with estimates of costs now & costs that will be coming up in the future. She also advises the approx time my car will be ready. More

by cmy2353

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 13, 2025 -

Fremont Toyota responded

Thank you for you great review, we appreciate your business and look forward to seeing you on your next visit.

Nov 25, 2025 -

Fremont Toyota responded

Thank you cmy2353, We appreciate your business and look forward to seeing you again.

November 13, 2025

Dealership Rating

Employee Rating

Service was very good. Marie Costello has been very helpful and very informative of everything needed for the car And gives an explanation why it is needed. Marie Costello has been very helpful and very informative of everything needed for the car And gives an explanation why it is needed. More

by jeanette8

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Yes

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Nov 13, 2025 -

Fremont Toyota responded

Glad to hear we are meeting your expectations, thank you for your business!

Nov 25, 2025 -

Fremont Toyota responded

Thank you for your generous review!

November 10, 2025

Dealership Rating

Employee Rating

I scheduled a recall appointment at Fremont Toyota. Ramiro Orozco was my service advisor. He was helpful & courteous. Everything went smoothly. I would definitely bring my vehicle in for service at Ramiro Orozco was my service advisor. He was helpful & courteous. Everything went smoothly. I would definitely bring my vehicle in for service at Fremont Toyota again. More

by FremontToyotaGuy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ramiro Orozco

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Nov 13, 2025 -

Fremont Toyota responded

We Appreciate your feedback, thank you for your business.

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