Maria Capello

Kevin Leahy was outstanding. However, I have an issue with being charged a $295 diagnostic charge up front. The problem isn't so much about the $295, but the fact that my repair However, I have an issue with being charged a $295 diagnostic charge up front. The problem isn't so much about the $295, but the fact that my repair ended up being a blown fuse (probably a $50 repair). In the end, they still charged me $295 for the service/repair. They even made me pay for the part (extra $12 dollars....lmao). This is Highway robbery at its best. I understand charging a diagnostic up front. For repairs that require more work, that diagnostic will be credited back to you. It also prevents clients from getting a free diagnosis and then going elsewhere to get the vehicle fixed. I wouldn't want to put work into something and not get paid. Firestone 100% would not have done that. In the end, Kevin did give me a $20 credit which I am grateful for, but please do not take your car there unless you know what the issue is, and that the repair will cost more than $295. Sorry, but I have to make this known. Jeep, Chrysler, Dodge of Rockland (and especially the management) dropped the ball here, and they look bad for doing it More

by Adrianpuzio Verified Customer Verified Customer

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My car went in for a 4 wheel drive warning light. The car was dropped off on Thursday night for a Friday appointment. No one called to update me at all on Friday I had to call Saturday afternoon and The car was dropped off on Thursday night for a Friday appointment. No one called to update me at all on Friday I had to call Saturday afternoon and was told they weren’t sure what was wrong or how long they would have the car. I don’t get another call until Monday morning stating that they found the problem and have to order a part but have no time frame when that part will come in or the repair will be done. I was advised I was not allowed to come take my car while they wait for the part to come in. No one follows up Tuesday then all of a sudden Wednesday I get a text saying my car is ready. I take my car home and a few days later I notice that there is a very distinct rubbing noise coming from under the car when I turn right. I call to make an appointment to have the car looked at and I am first told they are far too busy and the noise “doesn’t mean anything”. Then about an hour later they call and tell me to bring the car over to them. I bring the car in and they discover the heat shield was bent and they fixed it. When I picked up my car no one was able to find it in the system and now about 5 days later I still have not received my receipt for the second service. I was originally working with a sales rep about purchasing a new wrangler but after this entire experience I will have to seriously reconsider that decision. More

by chelsealeigh15 Verified Customer Verified Customer

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Service dept was easy to deal with. Overall customer communication is lacking some. But overall satisfied with our dealings Overall customer communication is lacking some. But overall satisfied with our dealings More

by aparadiso1256 Verified Customer Verified Customer

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No one never told me I should do a tire rotation But yet I recieved a notice that I turned down that ! I asked for an oil change since I didn’t have an appointment and walked in ! Now if I was told I can d I recieved a notice that I turned down that ! I asked for an oil change since I didn’t have an appointment and walked in ! Now if I was told I can do a tire rotation or I should at least I would have More

by TENSIXTYJOHN Verified Customer Verified Customer

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Mechanics were very polite and very detailed. They were very responsive to getting back to me.. They were very responsive to getting back to me.. More

by pbadami5 Verified Customer Verified Customer

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Rockland dealer staff are all phenomal my advisor name was Brandon and he was very well informative and professional. The waiting area is very nice and they have beverages and the service is 10/10 I like was Brandon and he was very well informative and professional. The waiting area is very nice and they have beverages and the service is 10/10 I like them better then the dealer I purchased my vehicle and it’s close to home More

by nadege_beaubrun Verified Customer Verified Customer

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This deal ship and staff are very accommodating. I was pressed for time and they got me in and out quickly. Very efficient place. I was pressed for time and they got me in and out quickly. Very efficient place. More

by Kris Verified Customer Verified Customer

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Joe was our sales representative while buying our 2024 jeep wrangler 4xe, he was simply amazing. The dealership as a whole however is a whole other story. I was clearly sold a lemon jeep as it shuts down jeep wrangler 4xe, he was simply amazing. The dealership as a whole however is a whole other story. I was clearly sold a lemon jeep as it shuts down on me randomly, back roads and doing 65 mph on the highway. I brought my car back into the dealership multiple times with zero resolution or direction to lead me into getting out of this terribly unsafe vehicle that they sold me. Joe deserves credit where it’s due but the dealership 0/10. They have zero consideration for helping you even when your safety is at risk. More

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The service was excellent. They provided quick service and a detailed description of tire tread and brake pad depth. They provided quick service and a detailed description of tire tread and brake pad depth. More

by jmpmstr3918 Verified Customer Verified Customer

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The service manager called to discuss my dissatisfaction. She basically said she is surprised I'm unhappy and that according to them my problem was fixed. She didn't care that it was in fact not fixed (probl She basically said she is surprised I'm unhappy and that according to them my problem was fixed. She didn't care that it was in fact not fixed (problem reoccurred on my way home from the dealership) and ended the call with "perhaps it's best if you don't do your business with us any further". More

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