Maria Arenas

Awesome! If I didn’t have a mechanic, I would be taking my Corolla and Sienna to you for service. You all are customer oriented. If I didn’t have a mechanic, I would be taking my Corolla and Sienna to you for service. You all are customer oriented. More

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Bait and switch dealership. One price was advertised and presented in sales and financing, another price $10K higher was actually placed on my contract. I tried to work with D One price was advertised and presented in sales and financing, another price $10K higher was actually placed on my contract. I tried to work with Derrell Pinnock to resolve this, however on multiple occasions he promised follow ups and failed to follow up. He dodged my calls until I contacted the GM of the dealership, and only after this contact did he respond to me. He actually told me I was charged $4,000 for floor mats and keys. Ridiculous scam dealership and dishonest team. Look elsewhere, anywhere. Can't be worse than this dealership. More

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Please save yourself from the headache with this dealership. They are manipulative and hide fees. They put the wrong mats in my vehicle. While I was driving the mat got tangled and between the brake dealership. They are manipulative and hide fees. They put the wrong mats in my vehicle. While I was driving the mat got tangled and between the brake and the accelerator. I had to stop immediately and remove the mat. Maria, the sales manager, asked me to reach out to her. I did, I was hoping we would have some corrective actions but haven’t heard from anyone. Please don’t be fooled by their reviews. You’re “forced” to leave a review before you can get your “deal”, they’ll ask you for another one by the finance department, and then again when you get your picture. This is probably the only Toyota dealership around that hasn’t been updated. I’m not sure what climate controlled show rooms they are talking about. They ask for people to leave multiple reviews so it keeps them on top when people search for cars. I’ve dealt with other dealerships like Cowboy Toyota, Toyota of Rockwall, and Toyota of Plano who provided superior service and wasn’t forced into leaving a review. I did a review because they deserved recognition. Don’t trust all of their reviews and save yourself from hidden fees and a headache. More

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