Marcus Jones

Excellent car Obi one kenobi is great Leon is amazing love the car a lot love the car a lot More

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Ibrahim Amin was excellent. He was knowledgeable, professional, personable, and patient. He exhibited a comprehensive understanding of a complex product and was able to answer He was knowledgeable, professional, personable, and patient. He exhibited a comprehensive understanding of a complex product and was able to answer all of our questions and provide straightforward explanations. He was always polite and his energy and passion for the product was contagious. I would recommend him to any of our friends who are considering purchasing a Mercedes Benz. More

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I’ll start by saying mine was an uncommon situation. I’m located in MA and coordinated the whole purchase process online with this dealer. Regardless, this review highlights the negligence as well as th I’m located in MA and coordinated the whole purchase process online with this dealer. Regardless, this review highlights the negligence as well as the condescending behavior of the staff that led to more than a month of delay between purchase date of the car to receiving the registration/plates. Even if you are purchasing in person, I’d highly recommend you exercise caution as the staff aren’t customer focused at all! The purchase/delivery process started on July 25th and the car was delivered on August 2nd. That part went smoothly. The dealer did ship the car with temp plates valid for 90 days. Problem: the state of Massachusetts doesn’t allow its residents to drive a car with temp plates. The car has to be registered first! I tried to explain this problem to the staff and expedite the registration process. What followed was a month-long process where I had to repeatedly call for updates, escalate all the way to their GM to finally get this resolved. (I could’ve registered myself in a day, MA Registry of Motor Vehicles (RMV) allows walk-ins and issues plates on the spot). Issue #1 - the sales rep, Marcus Jones, took a very condescending tone and tried to explain like I’m a 2 year old, every time I asked him a question or requested something. For example, they hadn’t even started the paperwork for registration 1 week after the purchase. When I asked him to expedite this, his response was “hey, you gotta understand the state takes time to process, you have to put up with this bureaucracy”. When the truth was the dealer was sitting on the paperwork and hadn’t filed yet. Issue #2 - non-transparent and misleading on several occasions. As I stated above, they didn’t even initiate the process until 1 week after the purchase was completed. When I realized they were estimating 2-3 weeks from August 4th, I requested they send the paperwork to me so I can handle the registration myself. They told me that’s not possible and they would do everything to expedite the registration for me. On August 9th, they stated they had filed through a third party (Vitu) and that it was with the state. I checked with Vitu 7 days later and they told me it was still in final audit with Vitu, meaning it was never sent to the state. I even checked with my state and they said there was no paperwork received and that they would turn in registration applications in 1-2 days. The dealer even blamed the state for the delay but the truth is they messed up the paperwork and hence caused the delay. Issue #3 - lack of customer commitment/no sense of ownership Marcus was only focused on closing the sale, Lok (Finance Manager) was only focused on financing. I found it extremely hard to get one person to work with. I had to go all the way up to Dan Flood (GM) who helped contain the damage but not repair it. Cherry on the cake - the paperwork was finally submitted to the state on Aug 30th (yes, the dealer/Vitu sat on it from August 4th - August 30th while blaming the process/state for the delay). The state of MA registered/handed out the plates the same day to Vitu. It reflected in my RMV profile on the same day, that’s how efficient MA RMV is. Vitu said they would get the plates on Friday sep 1st and that they would overnight it to me. You would expect me to receive it on sept 2nd but no! The dealer gave them a FedEx express prepaid label which only delivers on weekdays. For a small fee they deliver on weekends. I’d have gladly paid the fee myself to get it overnight but I had to wait until Tuesday (Sept 5th) for my nightmare to end. I’ve gone a whole month unable to drive the car while paying my first payment which I think is extremely unfair. Not to mention, I went with their financing (even though 0.5% higher than my credit Union) as they said they would handle registration and I thought that would be convenient. Had I known their incompetence before, I’d have registered myself and saved on interest. More

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Excellent service. Ask for Marcus he is very knowledgeable,honest, and helpful. He will address all of your concerns. Ask for Marcus he is very knowledgeable,honest, and helpful. He will address all of your concerns. More

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Apointment was booked on line. Marcus was professional, courteous, and knowledgeable. Process was smooth! I recommend this dealership Marcus was professional, courteous, and knowledgeable. Process was smooth! I recommend this dealership More

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Bryan was awesome he drove over 60mi. To bring me my e350 thanks for everything this was my second purchase from him To bring me my e350 thanks for everything this was my second purchase from him More

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Marcus Jones went well beyond the call of duty. His responses were not only prompt but courteous. His actions essentially made the deal. His responses were not only prompt but courteous. His actions essentially made the deal. More

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Andrea, sales, financing, GM, everyone encountered was great, best customer services. Dealer is very nice and clean. great, best customer services. Dealer is very nice and clean. More

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Phenomenal service attention to my every need. He’s a great gentleman very knowledgeable friendly outgoing. I’m going to buy a car from him again because is service was outstanding. He’s great at He’s a great gentleman very knowledgeable friendly outgoing. I’m going to buy a car from him again because is service was outstanding. He’s great at what he do. More

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Atanas is a wonderful client service executive. He understood my needs and requirements. He appreciated by budget and expectations. With due intention and sincerity, was able to deliver on all acco He understood my needs and requirements. He appreciated by budget and expectations. With due intention and sincerity, was able to deliver on all accounts, exactly in-line with what I have come to expect from Fletcher Jones Chicago over the last few years. Although I am moving out of state, my intuition will always be to make my first call, when I feel the need to get a new car to Atanas and Marcus. They are trustworthy, friendly and sincere. In the last 45 days, I have purchased 2 cars from them. Fortunately, I had a choice to do business with anyone but I choose to be associated with Atanas, Marcus and Fletcher Jones. More

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