Marcus Campbell

Title: Over a Year of Problems — Management Promises to Help but Never Follows Through I purchased a 2018 Ram 1500 from Rapids Honda on September 12, 2025. I was told the vehicle had been inspected and Help but Never Follows Through I purchased a 2018 Ram 1500 from Rapids Honda on September 12, 2025. I was told the vehicle had been inspected and had no issues. Unfortunately, my experience after the sale has been completely different. Shortly after purchasing the truck, I began experiencing electrical problems, radio and backup camera malfunctions, brake concerns, and performance issues. I repeatedly contacted Rapids Honda and gave them opportunities to address my concerns. After months of frustration, I had the truck inspected at Coon Rapids Chrysler Dodge Jeep Ram. The service estimate came to approximately $6,000 in recommended repairs, with additional quotes of more than $1,600 for spark plugs, gaskets, and a battery that I was told wouldn’t be covered by my warranty. But here’s what really disappoints me. Rapids Honda publicly responded to my Google review, stating they were willing to speak directly and find a resolution. I also communicated with Roy, who indicated he would review my file. On October 7, 2026, a representative named Kendal Carol specifically promised that ownership or upper management would contact me directly. I followed up October 8, October 9, and multiple times afterward. Nobody with the promised authority contacted me. Then, after all those messages, I received a generic sales response asking what vehicle I was interested in purchasing. I’m not looking to buy another vehicle. I’m trying to get help with the one they already sold me. I’ve even requested a copy of my purchase agreement and left a voicemail, but still haven’t received the document. I’ve filed complaints with the Better Business Bureau and Minnesota Attorney General’s Office. I also have screenshots, inspection records, and repair estimates documenting my experience. I understand used vehicles can develop problems. But when a customer spends over a year trying to address concerns, the least a dealership can do is follow through on its promises. I’m still asking Rapids Honda for a fair resolution. I’m not asking for special treatment. I’m asking for accountability. To ownership and upper management: Your dealership publicly offered to work toward a resolution and your representative promised I would receive a call. Why am I still waiting? I hope this review finally reaches someone willing to take responsibility for reviewing my concerns and discussing an actual solution. Until that happens, I cannot recommend this dealership based on my experience. More

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I had a great experience at Rapids Honda! Marcus was super knowledgeable, understanding, and helpful in helping me out. Great guy and aura too! Even the Rapids Honda team were very welcoming Marcus was super knowledgeable, understanding, and helpful in helping me out. Great guy and aura too! Even the Rapids Honda team were very welcoming and great energy! I would recommend coming to this location to buy a car. Especially if you’re ever looking for a car, Marcus is the guy!! More

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