Marcus Ancheta

ZERO STARS! Being they used to be a Genesis dealer and the same employees do both brands, just wanted to leave this horrible review here too! Very unprofessional Being they used to be a Genesis dealer and the same employees do both brands, just wanted to leave this horrible review here too! Very unprofessional, no communication, no returned calls, no call/no show for service, unfulfilled promises. I would stay FAR AWAY FROM HERE for servicing or purchasing a new vehicle. More

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Update- Kyle the director reached out to me and though I was hesitant I did allow him and Werner to make things right. He did complete the recall that was needed on my vehicle via concierge service that was was hesitant I did allow him and Werner to make things right. He did complete the recall that was needed on my vehicle via concierge service that was originally promised. He stayed in contact the whole the process and even offered a cleaning. Kyle wasn't involved in my original issue or reason for my complaint but took care of the problem and I appreciate his effort. Like many I would give this lot a zero if able. They billed Genesis for recall work performed on my car that was never performed. The communication starting from the General Manager Jeff Golden all the way down to the Servicer Advisors are a joke. I cannot fathom how this business is still running. Also the attitudes from the schedulers are awful. They need to clean house if they want a successful business. Clearly by the reviews in the past 2-3 years the current staff isn’t cutting it. More

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Help and good dedication is very much appreciated. Service and cooperation was good ! Desire to help was great ! Thank You ! Service and cooperation was good ! Desire to help was great ! Thank You ! More

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Marcus Ancheta is AWESOME! He is a Man of his word, and delivers on his promises, He is a Man of his word, and delivers on his promises, More

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Marcus helped with my car issue. He was very professional, personable and attentive, and helped me get serviced the same day. He was very professional, personable and attentive, and helped me get serviced the same day. More

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I have been dealing with Marcus Ancheta since i bought my car in 2014, he has always been very polite and helpful. If you have any issues with your vehicle i highly recommend Marcus to help anyone. car in 2014, he has always been very polite and helpful. If you have any issues with your vehicle i highly recommend Marcus to help anyone. More

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Better than terrific as always, is how I would describe Marcus Ancheta Not sure If I would still be a customer if not for the incredible service from Marcus. He has restored my faith in my Genesis G90. On Marcus Ancheta Not sure If I would still be a customer if not for the incredible service from Marcus. He has restored my faith in my Genesis G90. On top of that Marcus is a pleasure to work with. Always fixing any problems and has only left me feeling totally satisfied. Thank You Marcus for all your help these past few years. Very satisfied customer. Tom McBrearty More

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Excellent service by Tafari Redd very respectful and friendly.. He help me set up future services needed friendly.. He help me set up future services needed More

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I dealt with Marcus Ancheta regarding an issue with my battery. He was very kind regarding the issue and was able to replace the battery. I have dealt with Marcus for several months, and he is always pa battery. He was very kind regarding the issue and was able to replace the battery. I have dealt with Marcus for several months, and he is always patient with my questions and provides answers. This was my husband's car. He passed away a few months ago, and Marcus has been amazing helping me learn about the car. More

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Marcus Ancheta Is the best service advisor ever! He and his team are always so accommodating He and his team are always so accommodating More

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