Marco Fausto

The worst car service experience I went to this dealership as I received a letter from BMW North America stating that the active grill shutters got extended warranty and it was a check engine light dealership as I received a letter from BMW North America stating that the active grill shutters got extended warranty and it was a check engine light. The advisor said they will charge me $300 for checking in case it is not manufacturing defect. I agreed to that. Almost a week after I received 0 updates. After calling them the advisor said actually to check the issue, we need to remove the front bumper and that is an additional $800 and if i do not agree to move forward, I will have to pay $300 It sounded like a scam to me but I had no option but to move forward. Another week passed with no updates. I called and requested to change the advisor however the same advisor contacted me and sent me a couple of pictures showing some pebble scratches on the grill and saying that this caused the issue and it is not covered by warranty and I have to pay $1500 + Which I do not believe Extremely disappointing with the unprofessional treatment and dishonesty Will never service my car here again More

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Best dealership I’ve ever worked with. . 100% reliable professional and punctual.. they make your at easier . 100% reliable professional and punctual.. they make your at easier More

by Keylaspencer1013 Verified Customer Verified Customer

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I purchased my car new form Pacific BMW in 2001 and have been a satisfied customer for the past 23 years. Galo has been my Service Advisor for the past 10 years and has always been great! been a satisfied customer for the past 23 years. Galo has been my Service Advisor for the past 10 years and has always been great! More

by JJZIGA Verified Customer Verified Customer

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Poor communication. Time delay to inspect vehicle. Issue still remains over price parts….. Definitely not the same department last time I was there. Unfortunately I w Time delay to inspect vehicle. Issue still remains over price parts….. Definitely not the same department last time I was there. Unfortunately I will not be returning for any vehicle repairs or PM… More

by lopezjimmy90 Verified Customer Verified Customer

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It was super fast service and I have been customer more than 15 years but they never have been disappointed me. than 15 years but they never have been disappointed me. More

by stanspark Verified Customer Verified Customer

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Work performed promptly and accurately, with good communications throughout the process. Check in and check out processes particularly fast and smooth. communications throughout the process. Check in and check out processes particularly fast and smooth. More

by graham.allan Verified Customer Verified Customer

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Very Professional Service. That’s why I always go back for service on my 320i. That’s why I always go back for service on my 320i. More

by PHILIPHLA Verified Customer Verified Customer

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Excellent service and exceptional Service Representative. Will return to Pacific BMW for all maintenance and vehicle services. Will return to Pacific BMW for all maintenance and vehicle services. More

by mlewfamily Verified Customer Verified Customer

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The dealership was very clean and was a nice location. Service was quick and efficient. Service was quick and efficient. More

by Sam Verified Customer Verified Customer

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Excellent service as always! ! Also thank you for the Car wash and detailing, my car comes out feeling fresh and like new everytime I take it. LOVE. ! Also thank you for the Car wash and detailing, my car comes out feeling fresh and like new everytime I take it. LOVE. More

by cavaquero Verified Customer Verified Customer

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