Marco Anzoleaga

Update: It's 9/10/24, Niles was to overnight me paperwork on 8/27/24 and still no paperwork. Temp tags are expiring for 7th time. I contacted Koons rather irritated, i did you the term "This xxxx paperwork on 8/27/24 and still no paperwork. Temp tags are expiring for 7th time. I contacted Koons rather irritated, i did you the term "This xxxx needs to get done". I believe after almost 7 months I get to use a curse word. They didnt like that word and Accounting Dept placed me o "hold". As i type this still on hold for 14 mins and counting. Beforeplaced on hold they said they are not getting email responce from Finance. I suggested to the Accounting dept they need to walk to an office to get a personal responce. She said she would send ANOTHER email. Hold time now 18+ min.... More

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This dealership stinks. They sold a used car with defects and refused to honor the 'we owe' paperwork until they were cajoled into doing so. They did not respond to emails They sold a used car with defects and refused to honor the 'we owe' paperwork until they were cajoled into doing so. They did not respond to emails or phone calls sent or made to multiple people at the dealership. They are rude and incompetent. AVOID! More

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DO NOT TRUST THEM! !!!! Terrible customer service. Multiple salesMEN treated me terribly and lied to me . I found the car I wanted online and called about it. Eddie s !!!! Terrible customer service. Multiple salesMEN treated me terribly and lied to me . I found the car I wanted online and called about it. Eddie said Friday evening he would work out some numbers and call me back that evening. I called in the morning and someone else (Chris) picked up where he left off and said Eddie would call when he was out of the meeting. I called two hours later and Eddie and Chris worked out the final details and we agreed on a number. Eddie said he would call back in about 30 minutes with the details after the paper work was done so I could set up a wire transfer. I was elated. I continued to delay and disrupt my plans for the day and called 2 hours later. I got the run around and they said he would call when the opened on Sunday. I called Sunday and hear Eddie said "Sorry, the car sold". They flat out lied to me, and in the mean time kept me from going out of town to see another car I'd set up and test drive for. You know they effort that goes into picking car you are willing to spend 26K on- they are just xxxxty xxxxxxxx. I don't know why I trusted them. More

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Purchased a Ford F-450 for $91K. After telling them I didn't need financing, they told me that they could get me 0% financing from Ford Motor Credity and that they would knock $750 o After telling them I didn't need financing, they told me that they could get me 0% financing from Ford Motor Credity and that they would knock $750 off the purchase price so I agreed. Suddenly I get inundated with credit report searchs from at least 20 banks as Koons instead decided to shop my application to anyone and everyone, this activity knocked 30 points off my 800 FICO score. When I show up to take delivery on the car, there is almost no fuel in the tank. The salesman at first wouldn't deliver me the car with a full tank until I threatened to walk (having driver 3 hours to get there). He finally acquiesced, seems to me dropping $91K on a pick up truck ought to get me a free tank of gas. The worst part was after waiting a month, I still hadn't received my registration. I called several times to inquire before I finally get a response from their title clerk. She tells me that they filed for the registration 27 days after I took delivery and that the reason for this ridiculous delay is because "the paperwork had to go to several other desks" before it got to her. I'm sorry but exactly where did it need to go? China?? This dealership is the absolute worst customer experience and customer service I have ever experienced and I have bought over 100 cars in my lifetime. DO NOT DO BUSINESS WITH KOONS!!!! More

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Stay Away from Koons Falls Church Sales persons that lie about the vehicles they are selling and try to hide defaults. Operators that intentionally send you to phones with no one on Sales persons that lie about the vehicles they are selling and try to hide defaults. Operators that intentionally send you to phones with no one on them. Finance departments that lie and mis-sell products. End-to-end business plans that would make any crook happy. Save yourself the heartache and go to real dealership. With any luck this one will disappear. More

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The best since 1964 Our family has bought here since they opened in 1964 and I've been buying here since 1976 why go any where else. The are the best.!!!!! Our family has bought here since they opened in 1964 and I've been buying here since 1976 why go any where else. The are the best.!!!!! More

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I got cheated ! Save yourself , don't buy from here BE CAREFUL AND SAVE YOURSELF ! Buying a car here has been the most humiliating and shameful experience of my life . The dealership is full of scamste BE CAREFUL AND SAVE YOURSELF ! Buying a car here has been the most humiliating and shameful experience of my life . The dealership is full of scamsters and people trying to cheat you with excessive sales pitches. I was unlucky and was cheated by the sales people to pay more than I should have. When I confronted the dealership of their scam , they said do whatever you can . It's my humble request if you still buy a car from here , please read the documents before you sign on them . I have already filed a complaint against them to the Attorney General's office and Better Business Bureau . If I don't get a response from them , I am planning to sue them . More

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My buying experience Me and my wife bought a Ford Explorer on 10/25/2016 from this dealership and would like to share my buying experience because I don't want other buy Me and my wife bought a Ford Explorer on 10/25/2016 from this dealership and would like to share my buying experience because I don't want other buyers to go through this type of experience.. I am 59 years old and have bought several cars in the past including Lexus, Corvette, Toyota and Honda. This experiencing was by far the WORST ever. I was referred there bu Costco auto buying program,The sales Person was nice and polite and his quote was reasonablr.. After the credit check the salesman told us the we qualify for interest rate of 0.00% for 48 months or 0.9% for 60 months or higher for extended duration. But when we went to their finance office he already had Contract printed out which had a "warranty added in it. The monthly payment was about $ 150.00 more than what it was suppose to be, I calculated the monthly payment with the quoted rate from his salesman and i pointed that out. He said that salesman does not know anything and the rates he quoted were not true. He said we qualify for 4% rate but not qualify for the 0.9% contrary to what Salesman showed us in writing. i went back and told the Salesman and mentioned about the rate hike contrary to the quoted rate. The salesman firmly said that he was in fact told that we do qualify for all lower rates. He said I don't know why finance office is doing that and creating confusion. He said he is going to talk to the manager about this disparity of the interest rate. He came back and said I "Probably: misunderstood and the offered rate is actually 1.9%. for 60 months. I went back to Finance officers office who already printed out a contract which had about $1900 dollars extra added to it. I questioned it asked about it. He said that is a "buydown amount", the term I never heard from any dealer in the past. He printed two Contracts : one with a extended Warranty and one without Warranty but monthly payment was not much different. The mysterious "buydown" amount of 1892.11 was still listed there. Basically he left us no choice but to pay for the Warranty if we wanted 0.9% interest rate The monthly payment now was about $879.00 instead of $840.00 meaning extra $39 per month. I started to get headache and wanted it to be over so we signed it thinking at least i was getting some extra Warranty despite the fact that i did not asked for it neither i wanted it. He said Warranty was only $10 extra per month and should have been $600 for 60 months instead of $1892.00 I commented face to face the finance officer about his extremely aggressive, hostile attitude. I told him he is very impolite and added things in the contract without our consent and left us no choice but to buy the Warranty. To conclude this was the worst car buying experience i ever had. The dealership staff we encountered is dishonest, misleading, and impolite. They misquote interest rates and added hidden "buydown"costs and extended warranty costs without disclosing it properly or obtaining consent from the buyer. This dealership wasted my valuable time. We end up spending 2 hours on the second visit instead of 30 min. They intentionally prepared such a contract which left us with no choice other tan to pay $1900 extra for the "warranty" we did not ask for. Moreover they did not honor the rate they quoted and willfully blamed it on miscommunication between their staff. The finance officer had zero respect for us and for his salesman. Lastly he charged us for extended warranty as listen in the buyers contract but gave us no paper or card indicating that warranty. More

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Best price, no hassle. Treated us like adults. No games. Tweeted to my 50+ DC-area followers how happy I was with the overall experience. I will buy my next Ford from Koon Treated us like adults. No games. Tweeted to my 50+ DC-area followers how happy I was with the overall experience. I will buy my next Ford from Koons Falls Church, I'm sure. More

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Tony Anzo is the ideal Salesmen I resently purchased a 2015 Ford Escape. Tony made the process very smooth and painless for me. We had communicated before my arrival to the dealershi I resently purchased a 2015 Ford Escape. Tony made the process very smooth and painless for me. We had communicated before my arrival to the dealership, and as promised Tony gave me the best price for my Escape and an awesome offer for my trade. I would send all my friends and family to Tony! More

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