Marcin Paluch | Page 15

A WONDERFUL experience !! My wife and I were looking at mid-sized suvs/crossovers. We were undecided but had narrowed our search down to Honda, Toyota, Hyundai, Kia, and Mazda. My wife and I were looking at mid-sized suvs/crossovers. We were undecided but had narrowed our search down to Honda, Toyota, Hyundai, Kia, and Mazda. The car buying experience can be annoying and stressful, as we all know. We had questions about these vehicles but did not want to be pushed or hounded while we were looking around the lot. Some sales people seemed like they were reading off scripts. They didn't ask us questions, didn't listen to what WE were asking, others acted as though we were interrupting them. This is commission sales, we get it. We are in sales also. Then we went to Capistrano Mazda and met Marcin. Warm, honest, engaging, asked what was important to US !! Imagine that, he cared about what WE wanted ! We were looking at the CX5. He showed us the differences between trim levels and when we told him that we just became grandparents, he went straight into the safety features of the vehicle....again, he listened. When we wanted to get some ideas of lease costs versus purchasing, he and his sales manager, Tom, couldn't be more accommodating or helpful. We explained to Marcin that we still wanted to see Hyundai and Kia. No problem. He said "If you have any questions please feel free to call" NO pressure ! That night we went home and made our decision. The next day we called Marcin and explained what vehicle we wanted, the color and interior, and where we wanted to be monthly. Again, NO problem. He called back within minutes telling us exactly what we need to put down. And again, a BIG thank you to his sales manager for accommodating us by giving us the numbers. Other dealers won't give you ANY information if your not ready to sign on the dotted line. We went to the dealership that night, Marcin and his manager Moe, found us the vehicle that we wanted and we DID sign on the dotted line ! Joey, the finance manager, met us with the paperwork and everything went very smoothly. 2 days later when we went to pick up the car, we found out that the dealer that they were going to get the car from sold it that day. Marcin and Moe scrambled to get us another vehicle and had I'm there waiting for us. Kevin, the other finance manager, had the new paperwork all ready for us and again, everything went smooth as silk. And THIS vehicle had 50 less miles on it !! We are VERY satisfied customers and could not recommend this team of professionals any more highly. A WONDERFUL car buying experience ! More

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No hassle experience Marvin was great to work with. He took his time and never rushed us and explained everything clearly. He was very polite and even left another potenti Marvin was great to work with. He took his time and never rushed us and explained everything clearly. He was very polite and even left another potential customer to deliver our car to us even after the deal was done! I never felt pressured and would highly recommend Marcin to anyone. Tom the Manager was great as well. More

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Great Service Marcin and Moe were a great help through the whole buying experience. I bought a new Mazda3 and the whole process went smooth. I would by from them ag Marcin and Moe were a great help through the whole buying experience. I bought a new Mazda3 and the whole process went smooth. I would by from them again. More

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Great experience Marcin and moe we're very helpful and made my first car buying experience a breeze. They helped me with everything and were very knowledgeable. Thank Marcin and moe we're very helpful and made my first car buying experience a breeze. They helped me with everything and were very knowledgeable. Thank you! More

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Amazing experience My dad and i came here so i could buy a new car. Marcin was so helpful and knowledgeable. He wasnt a pushy salesman like you see at other dealerships. My dad and i came here so i could buy a new car. Marcin was so helpful and knowledgeable. He wasnt a pushy salesman like you see at other dealerships. He really listened to what we wanted. Tom and Moe gave us the best value for our trade in. They really worked with us to get us the best price and were so charming in the process. I have been to other mazdas but this particular dealership had amazing customer service. I would highly recommend coming here and thank you Marcin,Tom and Moe for such an amazing experience you guys are the best!! More

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happy HAT We recently purchased a new Mazda from through Capistrano Mazda and I have to say this has been the most wonderful buying experience I have had ever. We recently purchased a new Mazda from through Capistrano Mazda and I have to say this has been the most wonderful buying experience I have had ever. Friendly and understanding staff, I would definitely recommend this dealership to anyone in the market for a car . We received overwhelming support from everyone in understanding our buying situation and working together to make the deal happen through friendly and courteous conversation. great job guys! we are extremely happy ! More

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Excellent process The sales person and sales manager (Marcin Paluch -Sales) (Moe Aflaz - Manager) were great to work with. Good follow up, prompt responses, fair treat The sales person and sales manager (Marcin Paluch -Sales) (Moe Aflaz - Manager) were great to work with. Good follow up, prompt responses, fair treatment. Also, the final buying process was fast and efficient. More

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Very disappointed in my used car purchase I purchased a 2008 Toyota 4Runner from Capistrano Mazda. I was told that my trade (2012 Camry) was worth less than the KBB trade-in value because par I purchased a 2008 Toyota 4Runner from Capistrano Mazda. I was told that my trade (2012 Camry) was worth less than the KBB trade-in value because parts of it had been repainted which I doubt. I was also told that they would check to see if there was an additional key besides the valet key that we used to test drive the 4Runner. After the sale was complete I was told there was no other key which I think they probably knew from the start. The keys with the remote are very expensive ($300) and had I known that I would have to buy one I would have asked for a discount on the purchase price of the car. Who sells a car with only a valet key? On my way home I noticed there was a strange noise inside the dash which could be heard every couple of minutes. I also noticed half of the lights in the instrument panel were burned out and needed to be replaced. Finally when I get the car home I noticed the front driver side quarter panel had been repainted which I found ironic because of what they said about my Camry being repainted. I wanted to like this dealer but after giving them a try and the benefit of the doubt I feel like they are more interested in their bottom line than customer satisfaction. More

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Awesome service! Jeff, Tom, Joey, Moe, Marcin, Fredy and the whole MAZDA Capistrano team gave us an excellent service. They were very accommodating, patient and warm. Jeff, Tom, Joey, Moe, Marcin, Fredy and the whole MAZDA Capistrano team gave us an excellent service. They were very accommodating, patient and warm. They explained everything clearly. I felt sincerely valued as a customer. They really take good care of you way beyond what is expected of them. If you want awesome service go to Mazda Capistrano :) More

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This is the way buying a car should be! Highly recommend!! I visited 8 dealerships in Orange County, because I didn't know what kind of car I wanted. Most of those places were fairly disappointing. The sales I visited 8 dealerships in Orange County, because I didn't know what kind of car I wanted. Most of those places were fairly disappointing. The sales people didn't know their cars well, they were high- pressure, and they utilized unprofessional sales techniques. Then, I visited Capistrano Mazda. What a difference! I worked with Marcin Paluch. He knows every single detail about the cars he sells. Even though I had test driven the Mazda 3 twice before, I learned so much from Marcin! Several of the features he took the time to tell me about, really made my decision to buy the Mazda 3. He's very professional, personable, and ZERO pressure. He gave me a very fair price on the new car and excellent trade in for my old car. It was a great experience buying the car from Marcin. When I picked the new car up, he went over all the technology, so I would feel comfortable with everything. Marcin treats people as valued customers, which is so rare these days. They were super busy the day I picked my car up and Marcin was literally running trying to help everyone quickly. I also worked with Tom Deering, GM. He's zero pressure, highly friendly as well. With sales people that are this customer-focused, I'm looking forward to the same with the service dept. They even offer free car washes on Wednesday if you wear purple. How fun is that? It's ALL ABOUT THE CUSTOMER here. Love it! There are a lot of dealerships that could learn from the way Capistrano Mazda is run. I just can't say enough about my great experience with Marcin and Tom. Save yourself all the running around I did and just go to Capistrano Mazda. More

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