Marcin Paluch | Page 14

Great Informative Purchasing Experience I'm very particular when it comes to customer service I receive while making a big purchase or decisions. My husband and I are expanding our family la I'm very particular when it comes to customer service I receive while making a big purchase or decisions. My husband and I are expanding our family later this year and needed a new car to support our growing family. Getting ready to be new parents can be very stressful and we felt that purchasing a Mazda at Capistrano Mazda was one of the easiest decisions and purchase we've made since the beginning of our pregnancy. I can write a very long review telling you why I had such a great experience with Marcin but I'll limit myself to three main points: 1. Information During the entire process, I didn't feel like Marcin was trying to "sell" me a car. It felt like he was a partner during the different stages of my inquiry, decision, evaluations and final purchase (in this case lease). He was able to give me information and details regarding each vehicle (Mazda 6 vs. CX-5). He gave me comparison of features in different trim levels (Sport vs. Touring vs. Grand Touring). I felt like I was very well informed during each stage of my decision making process with Marcin's help. Marcin was also able to provide me additional information regarding the vehicles that was not listed on the Mazda websites. 2. Availability We had call the dealership ahead of time to let them know we'll be coming on Saturday morning. When we got to the dealership, Marcin was ready to greet us. We also appreciated the General Sales Manager, Tom Deering, coming out to greet us as well. We felt like we had the full support of the dealership. After we completed our lease agreement and shook hands. Marcin told us to contact him (text or phone) if we have any questions - even if it's a question about how to use the technology on the car or what a certain dashboard light means. 3. Customer Service We were at the dealership from around 10AM until around 3PM in the afternoon. It took longer because I had a lot of questions in which Marcin was very patient and answered them all. Since I'm pregnant, I really needed some food/water during the transaction. Marcin brought me water, popcorn and candy to munch on while I was reviewing the leasing/purchasing options with my husband. Marcin called us the next day to make sure everything went well with the new car after we left the dealership. Marcin have offered to help me put on the new license plates when my license plates arrive in the mail. I had a very good experience at Capistrano Mazda. I'd recommend them to anyone who's looking to purchase a car. More

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Best Car Dealership to purchase your next car! After so many car dealerships that I have been to, I can definitely say that Capistrano Mazda Dealership really has the "un-dealer" type of relatioshi After so many car dealerships that I have been to, I can definitely say that Capistrano Mazda Dealership really has the "un-dealer" type of relatioship mission with their customers and that is a great thing because of their smileage pricing program (they never charge more than the car's Manufacturer's Suggested Retail Price)!!! I have been in contact with Marcin a few weeks before I came in because I really like to know more about the car that I wanted to purchase and do my research. He gave me a lot more information that I needed (he even sent me a custom video with the car!) and you can feel that he has that burning passion to help other people! When I finally came in, Diego greeted me right away, helped me test drive the car and answered more questions that I had. While working with the price of the vehicle, Moe and Diego helped me even lower down the price of the new car through the loyalty discount program and also for being in the United States Navy! I am very thankful for them because I was able to buy the car that I wanted without having to worry about paying more than I should. I would like to thank Joe(also a Manny Pacquiao fan) for his patience for helping me fill out all those financing paperwork! After making the purchase, Marcin walked me through the different features of the car and spent another hour or two giving me more information (i.e, Free satellite radio activation, Bluetooth, Navigation, etc.) and he didn't have to do that! By the way, the car that I purchased was the none other than 2016 Mazda Miata MX-5 4th generation! Very fun car to drive! Go to this dealership now! More

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My New Mazda I can't say enough about the wonderful service I received at Capistrano Mazda. Many thanks to Marcin and Tom- they really made this experience so pos I can't say enough about the wonderful service I received at Capistrano Mazda. Many thanks to Marcin and Tom- they really made this experience so positive and there was no pressure! I am so so happy with my new Mazda 3! More

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Great job by Katrina and Marcin Met with Marcin first and he did a great job with inial questions and next day follow up. Came back a few days later and purchased the new Mazda 6 wit Met with Marcin first and he did a great job with inial questions and next day follow up. Came back a few days later and purchased the new Mazda 6 with Katrina who did a fantastic job. More

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Friendly, fast and caring We were recommended by a prior employee to talk to Tom Deering about a new car and we could not have asked for a better experience. We were treated w We were recommended by a prior employee to talk to Tom Deering about a new car and we could not have asked for a better experience. We were treated with respect and like we mattered to the company and didn't have to wait. Tom turned us on to Marcin Paluch and he was awesome. Very informative, very honest and full of integrity for being a car salesman. The experience could not have been better and I highly recommend Capistrano Mazda from Tom to Marcin to the finance guy Joey. More

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Outstanding Customer Care! This Team Gets it!! From the moment we stepped thru the door at Capistrano Mazda the experience was head and shoulders above anything experienced in a "typical" dealer. From the moment we stepped thru the door at Capistrano Mazda the experience was head and shoulders above anything experienced in a "typical" dealer. These folks know customer service, know what it takes to make customers feel like family, and are willing to go the extra mile to ensure their motto of "Smileage Guaranteed" is always front and center. This is the first experience my 18 year old daughter had with a dealership, I think they have set the bar sooo high that any others in the future (if any!!) will pale in comparison. Thank you shout outs to Marcin, Moe, Tom, Joey, Paul and the rest of the Capo Mazda team. You have earned a few more Customers For Life! More

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Everything We Wanted! Capistrano Mazda has done a wonderful job in assisting my family and I! Marcin has helped us twice over to get exactly what we need and want out of my Capistrano Mazda has done a wonderful job in assisting my family and I! Marcin has helped us twice over to get exactly what we need and want out of my brand new Mazda 3. Thank you guys for the wonderful help and making things easy and efficient. More

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Great car buying experience Marcin, my salesperson, made this entire experience very easy and pleasant. I usually dread car shopping but this experience was so easy. The popcorn Marcin, my salesperson, made this entire experience very easy and pleasant. I usually dread car shopping but this experience was so easy. The popcorn and soft drinks offered while waiting for finance are a nice touch as well. More

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Very nice service! Last week I bought my first new car in my life. I was very luck I met Marcin! He was so nice and honesty. He analyzed for me about car. Never gave me Last week I bought my first new car in my life. I was very luck I met Marcin! He was so nice and honesty. He analyzed for me about car. Never gave me press! Finally I chose CX5 and got nice price.Also he helped me applying insurance. Even I changed my mind many times. He and his leader didn't angry. I was very satisfied with their service ! And very happy I chose Capo Mazda! More

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How Car Buying Should Be I'd met Marcin a few times prior to my purchase when visiting the lot to view the vehicles as well as for my test drive. He couldn't be more friendly I'd met Marcin a few times prior to my purchase when visiting the lot to view the vehicles as well as for my test drive. He couldn't be more friendly and less pushy, exactly the opposite of your typical car salesman. After exploring other makes and models I decided on a CX-5 and contacted multiple dealers in the area, After giving a competitive offer, I made my choice to work with Capo Mazda. Moe, Katrina and Marcin were the most friendly and helpful employees I've ever encountered at a dealership and made the whole experience incredibly enjoyable. Even if they didn't offer a year of free maintenance I would still return here for any future needs. Couldn't recommend them higher! More

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