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Marcella Guerrero
Marcella Guerrero at Southlake Kia
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Marcella Guerrero

Service Advisor

Southlake Kia

4191 E. Lincoln Highway
Merrillville, IN 46410

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3 Reviews

Hi my name is Marcella. I have been in the automotive since 2007. I enjoy spending my free time with my family, I have 3 dogs (2 Pitbull/bullies, and 1 Chihuahua) I love shopping, from either at home or in person shopping. I have 2 kids (14 and 21). I am a loving baseball mom,. I also have a little side job of doing makeup for weddings or my daughters friends.

Dealership Experience

1 yr, 1 mo

Industry Experience

17 yrs, 8 mos

Specialties & Trainings

KDealer Certified

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3 Reviews

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3 Reviews of Marcella Guerrero

October 04, 2024

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Employee Rating

I've purchased several vehicles from this dealer as well as had complete services on them and to date satisfaction has been the best I've ever had. My review on this dealership has the five star plus as far More

by IM4CHINIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Earl Nymeyer, Juan Gaona, Billy Anderson, Derrek Nelson, Jeff Koehler, Michael Calderone, Tony DeLeon , N/A

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Oct 04, 2024

Southlake Kia responded

Thank you for your continued trust in us! We're honored to receive your "five star plus" rating and thrilled to hear that your experiences with both vehicle purchases and services have been the best you've ever had. Your satisfaction means the world to us, and we look forward to providing you with top-notch service in the future!

June 22, 2024

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Employee Rating

Great service experience, although Kia engineers were slow to respond to the issue South Lake Kia was on top of it all the time. More

by Sissytruck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derrek Nelson

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Jun 24, 2024

Southlake Kia responded

Thank you for your review! We're glad to hear that you had a great service experience with us. We always strive to stay on top of issues and provide the best possible service to our customers. Your feedback is appreciated, and we look forward to serving you again in the future.

February 24, 2024

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Employee Rating

Friendly service. Car is ready when they say it is. If you need a ride home that's available to you at no charge. More

by robertdombrowski13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Drakulich, Bryan Nortman, David Langmeyer Jr., Derrek Nelson, Jeff Koehler

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Feb 26, 2024

Southlake Kia responded

Hi Robert, Thank you for your feedback! We're thrilled to hear that you received friendly service and that your car was ready when promised. We appreciate your business and look forward to assisting you in the future. If you have any questions or concerns, feel free to reach out. Have a great day!

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