Marcell Saavedra | Page 34

Nissan of Torrance responded

Hello Linda, thank you for bringing this matter to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Cindy, thank you for your sincere review and clarifying that the dealership is not the issue. If you proceed with these concerns, please contact Nissan Consumer Affairs at 800-NISSAN-1 for further assistance. Best of luck and if there is anything we can further assist you with please don't hesitate to contact us directly. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Nissan of Torrance! Thanks for taking the time to leave a review. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. Thank you and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Rob! We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Diana, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Jeanette, thank you so much for taking the time to write a review! We are so glad that we were able to go above and beyond your expectations! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Kristopher, we regret to hear that your experience with us was not a more positive one. Our technician did run a diagnostic test and determined a thermostat was needed, please keep in mind that your vehicle was in need of extensive work outside of your initial concern. We replaced the thermostat with your approval and the vehicle was operating as intended after repairs, so we delivered the vehicle. As per your Advisor, your vehicle was brought back a 2nd time shortly after the thermostat repair, the technician was then able to isolate the concern to the radiator and a/c compressor. At the time those were the failure points causing the issue with your vehicle overheating, therefore we needed to rule that out prior to any other repairs. Vehicle was then driven off operating as intended. A few weeks go by, and your vehicle is towed back in, so we definitely understand your frustration; however, given the age and unknown condition and history of the vehicle it unfortunately was a trickle down, as we fixed one issue and another would arise. On your last visit we did not charge for diagnostic, we found that the engines head gasket was blown, therefore had to recommend the new engine. This was not the first failure point so we couldn’t isolate the issue to the head gasket until the other items were fixed. We are truly sorry that we could not make this experience a better one for you; however, our team did try to do right by you. Offering to have you trade in the vehicle wasn't to add insult to injury, it was to get you out of a vehicle that will likely need an extensive amount of work to function properly. Our intention was never to upset you or insult you in anyway. We value all of our customers. We wish you the best of luck. Kind Regards, Elizabeth Reyes Customer Relations Manager