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Marc Strasner
Marc Strasner at Bob Penkhus Volkswagen

Marc Strasner

Service & Parts Director

Bob Penkhus Volkswagen

1101 Motor City Dr
Colorado Springs, CO 80905

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7 Reviews
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7 Reviews

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7 Reviews of Marc Strasner

August 29, 2024

Dealership Rating

This was a great experience taking my Mazda for the first service. They called to remind me and everyone was so professional and kind. A special shout out to Jackie in service. This was my second encounte More

by dsmittyville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jackie!

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Aug 30, 2024

Bob Penkhus Volkswagen responded

Thank you for trusting us with your Mazda and for the kind words about Jackie. We appreciate you!

July 21, 2023

Dealership Rating
Employee Rating

Staff is very cordial, helpful, and efficient in both the sales and service departments. I would recommend them to anyone. More

by MicB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan McManus , Bryn Reynolds

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Jul 21, 2023

Bob Penkhus Volkswagen responded

Thank you for trusting our team with your Volvo! We appreciate you!

April 07, 2023

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Employee Rating

I had a great experience working with Chris to resolve my Volvos issues. He was helpful and very kind. More

by Sam Abbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Sherban

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Apr 07, 2023

Bob Penkhus Volkswagen responded

Sam, we're relieved to hear that Chris was able to get your Volvo taken care of! We appreciate your business!

February 18, 2023

Dealership Rating
Employee Rating

Great dealership, my only source of cars since 1981! Christopher Story, however, a service writer, Has to go. More

by ASOIFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Cossman, Danielle Brown , Chris Study

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Feb 20, 2023

Bob Penkhus Volkswagen responded

As our valued customer, we truly appreciate your feedback. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

August 05, 2022

Dealership Rating
Employee Rating

I received excellent customer service from Bryn Reynolds. He was very knowledgeable, helpful, courteous, and respectful! More

by HEIJUL18
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tadd Wells, Bryn Reynolds, Ryan Burnett , Hugh Yousif

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Aug 08, 2022

Bob Penkhus Volkswagen responded

Thank you for coming to see us and giving Bryn a shoutout. Come see us again for any other car needs.

August 16, 2021

Dealership Rating
Employee Rating

Inconsistent and forgetful. Sometimes they charge for one thing and the next time they don’t. Also they’ll “forget” that they have your keys in their pocket forcing you to wait 30+ minutes for no reason othe More

by SFREE824
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Sevan Stryker , William Chavez, Chris Giles, Mathew Hicks, Megan Jung, Chris Sherban, Haleigh Vance, Fabian Vigil, Jason Vollin

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Aug 18, 2021

Bob Penkhus Volkswagen responded

Thank you for taking the time to give us your honest feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at social@bobpenkhus360.com or 719-228-3221 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

August 02, 2021

Dealership Rating
Employee Rating

Fabian and Chris were amazing and did a great job taking care of my vehicle. Would definitely recommend for anyone looking for a respectable and worthwhile shop. More

by CORCOUCHMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sevan Stryker , Chris Sherban, Fabian Vigil

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Aug 04, 2021

Bob Penkhus Volkswagen responded

Thank you for the 5 star review and giving Fabian and Chris a shoutout. We will be sure to let them know of your kind words. See you at the next appointment.

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