Marc Prestwood

Very slow, do not get car back by promised, time or date. Unfortunately this last time I had a charger cable, a hat, and gloves stolen from my car while it was being detailed, which ended up taking multiple Unfortunately this last time I had a charger cable, a hat, and gloves stolen from my car while it was being detailed, which ended up taking multiple days to complete. Service advisors are very nice and apologetic, however. Their service schedule does not match up with the Ford scheduled maintenance, which is more that just a little disturbing. The manufacturer has a 10k, 20k, and 30k maintenance schedule, but they have a 15k and 30k, so when getting my 20k, since it had already had the 10k one, got a 15k maintenance. This makes no sense at a Ford dealership. More

by VSA Verified Customer Verified Customer

Report | Print

No urgency, very expensive, do not fulfill promises, things get taken from your car. Services do not match Ford's scheduled maintenance schedule. things get taken from your car. Services do not match Ford's scheduled maintenance schedule. More

by VSA Verified Customer Verified Customer

Report | Print

We received great service and a friendly atmosphere while getting our vehicle serviced . Thank you getting our vehicle serviced . Thank you More

by DARBERNETHY Verified Customer Verified Customer

Report | Print

I had a coupon to get the Works for a good price. In the future the price goes up. The oil change was a quart low.. The tire damage was not detected during the TPS replacement resulting in on overnig In the future the price goes up. The oil change was a quart low.. The tire damage was not detected during the TPS replacement resulting in on overnight flat tire experience. Do you agree my service experience was negative ? More

by bgclifton Verified Customer Verified Customer

Report | Print

Great job will be back for service nacho did a great job always kept me in inform always kept me in inform More

by ANALEO357 Verified Customer Verified Customer

Report | Print

Clay Cooley has destroyed this dealership and I will never come back. Get out of here. never come back. Get out of here. More

by pwisshopping Verified Customer Verified Customer

Report | Print

Much better experience than Don Davis. Seamed like they were running the shop not the shop running them. Definitely will return besides the price jumped significantly. Seamed like they were running the shop not the shop running them. Definitely will return besides the price jumped significantly. More

by Egonzalezsr Verified Customer Verified Customer

Report | Print

Very easy to work with and super knowledgable. Larry Hinton is top notch. My entire family has been using him for years. Larry Hinton is top notch. My entire family has been using him for years. More

by austin63 Verified Customer Verified Customer

Report | Print

Don Davis customer for nearly 25 years and was not aware this was now a Clay Cooley dealership. Prices are now 60% higher and service was extremely slow. Good to know as I will be seeking for future service this was now a Clay Cooley dealership. Prices are now 60% higher and service was extremely slow. Good to know as I will be seeking for future service and business elsewhere. More

by mario.delgado226 Verified Customer Verified Customer

Report | Print

The sale of the dealership from Don Davis has seen significant service price increases as well as separate charges for services that were once part of the oil change and multipoint inspection. significant service price increases as well as separate charges for services that were once part of the oil change and multipoint inspection. More

by patrick.mccarty76 Verified Customer Verified Customer

Report | Print