Marc Halliday
Marc Halliday at Heritage Ford

Marc Halliday

Sales Manager

Heritage Ford

1600 Shelburne Rd.
South Burlington, VT 05403

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4.6
73 Reviews

Originally I am from the Rutland area, in 2012 I moved to the Burlington to explore different opportunities that this area had to offer. In 2015 I started at Heritage and for this first time in my life I was excited to go to work everyday. I enjoy helping customers throughout the car buying process as well as after thier purchase. In my spare time I like to travel and explore new places, spend time with my dog and spoil my nieces and nephews.

Dealership Experience

10 yrs, 5 mos

Industry Experience

10 yrs, 5 mos

Languages Spoken

English English

4.6

73 Reviews

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73 Reviews of Marc Halliday

July 14, 2025

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Employee Rating

My attempted purchase with this dealer was without a doubt the worst experience I have ever had with a dealership. I wanted to purchase a Maverick hybrid. I knew they were in demand and there would be a More

by mpgreen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Zack Roberts

Jul 24, 2025

Heritage Ford responded

Mark, Thank you for taking the time to share your feedback about the Ford Maverick Hybrid you ordered with us in November of 2024. First and foremost, we would like to apologize for any inconvenience that was caused during this process. Our goal at Heritage Ford is to always provide exceptional customer service, and we understand that in this case we fell short of our expectations. We have been escalating the issue with Ford to find out why your order was not processed accurately. In an effort to minimize the possibility of this kind of incident happening in the future, we have instituted new protocol, and will be checking on new orders frequently to ensure they are produced accurately. Unfortunately, are unable to offer long term loaner vehicles here at Heritage Ford. As a temporary solution, we were prepared to offer you the Maverick that arrived, until which the correct truck had been built and delivered. We of course would have absorbed the depreciation of that vehicle because the errors in the original order were not yours as the customer. We appreciate the opportunity to earn your business. If you have any questions, or would like to discuss this further, we would like to invite you to contact our General Sales Manager, Zack Roberts. He can be reached directly at (802) 865-8263. Thank you again for your feedback, and we look forward to hearing from you

Jul 25, 2025

mpgreen responded

This response from the dealer is disingenuous and dishonest. When they told me I could purchase the improperly ordered vehicle and trade it in when the correct vehicle arrived, I brought up the issue of depreciation with both the sales associate and the sales manager, Marc Halliday. There was no offer to absorb the depreciation or any trade-in price guarantee. They simply said they would make me "a good deal". Hardly a trustworthy indemnification against any loss I would incur for their and Ford's error.

June 26, 2025

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I had a great experience, no pressure, answered all my questions, everyone was very nice. More

by kloughner
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Celeste DesRosiers, Ryan Fish

Jun 26, 2025

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Ryan and our team to shop for your new Ford, and that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

June 18, 2025

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They exceeded my expectations, warmly greeted, and professionally executed my paperwork and delivery of my new car More

by cileewabit
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Celeste DesRosiers, JD Herlihy

Jun 19, 2025

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with JD and our team to shop for your new Ford, and that everything went smoothly for you throughout the process! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

June 01, 2025

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Conor made the experience for us at heritage ford very quick and easy, he was very professional and straightforward on everything and helped us get the best deal! He’s got a strong future with heritage we More

by brock.robtoy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 02, 2025

Heritage Ford responded

Brock, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Conor and our team to shop for your new Ford, and that they were able to help find the perfect fit for both your needs and budget! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

June 01, 2025

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Conor made my experience super quick and easy, he was very professional and I was able to buy the SUV that I was looking for! More

by ashleighjones3036
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 02, 2025

Heritage Ford responded

Ashleigh, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Conor to shop for your new Ford, and that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

May 19, 2025

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JD was super friendly, helpful and knowledgeable. He puts you at ease and is a good listener, you get the sense that he is genuinely caring. He understood what we were looking for and worked with us More

by jc4dunn
Recommend Dealer
Yes

Other Employees Tagged: Theresa Moss, JD Herlihy

May 20, 2025

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with JD to shop for your new Ford, and that everything went smoothly for you throughout the process! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

May 16, 2025

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Conor was fantastic! Really made us feel at ease with this purchase, and never exuded that "Car Salesman xxxxxxx" quality I have frequently encountered when buying vehic More

by sflemer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 16, 2025

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so pleased to hear that you enjoyed working with Conor to shop for your new Ford, and that everything went smoothly for you throughout the process! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

May 15, 2025

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I was not in a hurry to buy a new truck and let Ryan know during my first call that I was looking at options, including Toyota Tundra. He graciously accepted this introduction, offering to help in any way h More

by onwtr52
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ryan Fish , Abigail Heck

May 15, 2025

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Ryan to shop for your new Ford, and that everything went smoothly and was stress-free throughout the process! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

May 06, 2025

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Very cadual but promt sevice with a smile and courtasy i like to see in a business that deals wirh rhe public i came in with uncertainty and left with knowledge and certainty about my situation ..nice to de More

by mitchj7488
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 06, 2025

Heritage Ford responded

Mitch, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Conor and our team to shop for your new Ford, and that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

April 30, 2025

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Employee Rating

Jake was awesome, gave us a lot of information and was available for any other questions even after we left the dealership. He even stayed past closing business hours to to help us. More

by theron.twitchell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jake Dwinell , Abigail Heck

Apr 30, 2025

Heritage Ford responded

Theron, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Jake to shop for your new Ford, and that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

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