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Marc Gauthier

Overview Reviews (23) Inventory (615)

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Marc Gauthier

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Marc Gauthier

Sales Consultant

Empire Ford Inc.

292 William S. Canning Blvd
Fall River, MA 02717

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4.1

23 Reviews

Overview Reviews (23) Inventory (615)

Dealership Experience

25 yrs, 2 mos

Industry Experience

36 yrs, 10 mos

Specialties & Trainings

gen sls mgr,salesman

4.1

23 Reviews

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23 Reviews of Marc Gauthier

November 16, 2024

Dealership Rating

Employee Rating

This dealership is awful. They are a bunch of liars and scam artists. Don't trust anything they say or sell you. They are a bunch of liars and scam artists. Don't trust anything they say or sell you. More

by Angellovesaruba

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Kevin Bancroft, Josue Carchipuendo, Danielle Cormier, Nicole DeFreitas, Katie Bessette, Chelsea Cabral, Tyrone Caswell, Joshua Lehmann, Matthew Lewis , Kevin xxxxxxxxx

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October 08, 2024

Dealership Rating

Employee Rating

They helped me get exactly what I wanted. The order process was easy and communication was great. The order process was easy and communication was great. More

by thomas.j.ouellette

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Oct 15, 2024 -

Empire Ford Inc. responded

Dear Thomas, Congratulations on the purchase of your vehicle! We truly appreciate you taking the time to leave a 5-star review!

August 21, 2024

Dealership Rating

Employee Rating

Has always provided me with high quality service. Recently purchased a new p/u some problems registering it but they got it done Thankful. Recently purchased a new p/u some problems registering it but they got it done Thankful. More

by bbdlg77

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Tyler Torres, Robert McMahon

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August 19, 2024

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Employee Rating

Everything took way too long and the truck was not ready for the pick up time so I had to take it home without being cleaned or detailed for the pick up time so I had to take it home without being cleaned or detailed More

by Kevinbarnes820

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

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Aug 21, 2024 -

Empire Ford Inc. responded

Dear Kevinbarnes820, We are sorry to hear that you were disappointed with your experience. We strive for complete customer satisfaction. We have been understaffed and therefore, it may have taken longer for the process, so we apologize for the inconvenience. We hope you are happy with your vehicle and will consider us for future service.

August 04, 2024

Dealership Rating

Employee Rating

Nobody ever seems to have an answer for you with questions that you have Top management never seems to be there to give answers questions that you have Top management never seems to be there to give answers More

by rztraxjd

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Bryce Sewall, Roberto Perez, David Pacheco, Amanda Barone , Elvis Guay

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Aug 20, 2024 -

Empire Ford Inc. responded

Dear rztraxjd, I'm sorry that you were not pleased with your experience here. I wasn't sure if you were referring to our Sales or Service Departments. Please feel free to call or email Tyler Torres, our GM at 508-730-1000 or ttorres@empirefordinc.com for assistance.

April 16, 2024

Dealership Rating

Employee Rating

Unbeatable service knowledge and friendly. They actually care about getting you what u want and at a great price. They actually care about getting you what u want and at a great price. More

by Jpdorego

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tyler Torres, Robert McMahon , David Allende, John Silva, Jason Vasconcellos

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Apr 22, 2024 -

Empire Ford Inc. responded

Jpdorego, Thank you for doing business with Empire Ford! We know there are many Ford dealers to choose from and we appreciate you doing business with us. We're so pleased to hear that you received "unbeatable service" and that our staff "cares about getting you what you want at a great price!"

March 12, 2024

Dealership Rating

Employee Rating

Worst customer service no calls returned said would clean and deodorize truck wasn’t done paperwork and napkins from previous owner in truck fingerprints all over radio/navigation screen dirt in truck smell and deodorize truck wasn’t done paperwork and napkins from previous owner in truck fingerprints all over radio/navigation screen dirt in truck smelled like an animal was to be cleaned had tinting on windshield a spot cut out was supposed to be replaced was told full tank of gas on deliver 1/4 tank in truck told 2 key fobs only 1 everything we were told was NOT done truck has only 6,600 miles on it More

by Christine Rossi

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: John Silva, Jason Vasconcellos

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Mar 15, 2024 -

Christine Rossi responded

Worst customer service no calls returned said would clean and deodorize truck wasn’t done paperwork and napkins from previous owner in truck fingerprints all over radio/navigation screen dirt in truck smelled like an animal was to be cleaned had tinting on windshield a spot cut out was supposed to be replaced was told full tank of gas on deliver 1/4 tank in truck told 2 key fobs only 1 everything we were told was NOT done truck has only 6,600 miles on it.When you let the salesman and the sales manager know ...ZERO RESPONSE .... I wouldn't buy a tire from them bragged how our salesman Marc Gauthier had 30 years there ?? joke he acted like he had 1 year and John Silva ?? they said such a tough life he rose from it all and takes care of everyone ??? zero return calls and his repsonse was well I can just cancel the whole deal ...I worked 30 years in customer service at AT&T they wouldnt have made 1 month without being fired...they were USELESS DO NOT BUY A CAR THERE ....promise everthing follow through with nothing

Mar 15, 2024 -

Christine Rossi responded

Christine Rossi responded publicly on 3/14/24 8:24 PM Worst customer service no calls returned said would clean and deodorize truck wasn’t done paperwork and napkins from previous owner in truck fingerprints all over radio/navigation screen dirt in truck smelled like an animal was to be cleaned had tinting on windshield a spot cut out was supposed to be replaced was told full tank of gas on deliver 1/4 tank in truck told 2 key fobs only 1 everything we were told was NOT done truck has only 6,600 miles on it.When you let the salesman and the sales manager know ...ZERO RESPONSE .... I wouldn't buy a tire from them bragged how our salesman Marc Gauthier had 30 years there ?? joke he acted like he had 1 year and John Silva ?? they said such a tough life he rose from it all and takes care of everyone ??? zero return calls and his repsonse was well I can just cancel the whole deal ...I worked 30 years in customer service at AT&T they wouldnt have made 1 month without being fired...they were USELESS DO NOT BUY A CAR THERE ....promise everthing follow through with nothing

March 03, 2024

Dealership Rating

Employee Rating

They were direct, professional, quickly knew what was important to me and did everything they could to help me achieve what I was looking for important to me and did everything they could to help me achieve what I was looking for More

by Robert

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Katie Bessette , Thomas Duquette

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Mar 06, 2024 -

Empire Ford Inc. responded

Dear Robert, we really appreciate your 5-star review and positive feedback. Congratulations on your new vehicle purchase!

December 02, 2023

Dealership Rating

Employee Rating

Great service and fast delivery for a special order. Will reccomend your dealer to my friends. Will reccomend your dealer to my friends. More

by attitudecheck69

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

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November 24, 2023

Dealership Rating

Employee Rating

Communication was awesome but rates where higher than locally and ordering was fast but not accurate locally and ordering was fast but not accurate More

by dgeary18

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Laysa Coelho

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