Marc Boomsma

BMW of Orland Park will never get another order from me. I have purchased serveral vehicles from them. The last two purchases were awful. I put in a dealer complaint with BMW. I placed an order for a 202 I have purchased serveral vehicles from them. The last two purchases were awful. I put in a dealer complaint with BMW. I placed an order for a 2025 BMW X5 with air suspension. It was delivered to the dealership on October 31, 2024. The sales manager made a short term decision to sell my custom order to another customer. BMW of Orland Park does not reward customer loyalty at all. Sarim is a terrible communicator. BMWUSA sent me an email thanking for my new order on Nov 2. Sarim excuse was he was off the day the sold the car. He doesn't take care his customers. When I took delivery of my car, Sarim set an appoint for 11 AM. He had me sign a couple of documents. Then walked me order to service area and had me wait 3 hours to get into the finance office. At 12:45 he said I was next up. But, I didn't into the finance office until 1:45. Sarim agrreed I purchased a lot BMW products. I hope he enjoys cashing his last commission check from me. I will take my business one of the other 9 BMW centers in Chicago market. 2025 X5 - Purchased at Orland Park 2023 X7 - Purchased at Orland Park 2022 X5 - Purchased at Orland Park 2019 X5 - Purchased at Orland Park 2017 X5 2016 X5 2014 X5 2012 X5 2011 X5 More

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All of the sales-personnel were very professional and knowledgeable. They were patient and encouraged questions. All of my questions were answered in a timely matter. Even the facility itself was of grea knowledgeable. They were patient and encouraged questions. All of my questions were answered in a timely matter. Even the facility itself was of great quality. More

by cinweather Verified Customer Verified Customer

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Victoria Kendra was great, very knowledgeable about the vehicle I purchased. Her sales mgr. Answered all my questions. vehicle I purchased. Her sales mgr. Answered all my questions. More

by MONEY45.TT Verified Customer Verified Customer

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Service was good but slow. Bought a new car two weeks ago. Had a problem with the prior car. It was sold to me with an undisclosed mileage discrepancy, Worked with Ohara fo Bought a new car two weeks ago. Had a problem with the prior car. It was sold to me with an undisclosed mileage discrepancy, Worked with Ohara for 75 months, not resolved. Bought the new car and the salesman couldnt find the extra for three days. I also have a problem with a salesman working with more than one customer at the same time. More

by RGOBCO Verified Customer Verified Customer

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I had a great experience and they took great care of me while I waited , thanks for great service. while I waited , thanks for great service. More

by RASHAWNJAMES Verified Customer Verified Customer

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Amazing experience from Huda Abed. She really made the experience easy to painless. Everything was as promised and very transparent. I would enthusiastically refer others to her and Or She really made the experience easy to painless. Everything was as promised and very transparent. I would enthusiastically refer others to her and Orland Park BMW. More

by Michael Verified Customer Verified Customer

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Excellent experience overall. Gus Gertos was professional, knowledgeable, and very customer service orientated. I'm very excited about my new vehicle. thank you. Gus Gertos was professional, knowledgeable, and very customer service orientated. I'm very excited about my new vehicle. thank you. More

by RKARNAVAS Verified Customer Verified Customer

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I had a wonderful experience with BMW. Especially Colleen Wright. She made my experience with BMW very smooth. Especially Colleen Wright. She made my experience with BMW very smooth. More

by mzparker770 Verified Customer Verified Customer

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The best service always. Always fast and the best customer service Thank you always Rose Always fast and the best customer service Thank you always Rose More

by victoriarose24 Verified Customer Verified Customer

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Thank you for helping me with purchasing my X3. Great, helpful and professional people. Thank you Great, helpful and professional people. Thank you More

by obaczdanuta Verified Customer Verified Customer

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