Manny Luna

I purchased a 2018 dodge journey from The Sharpest Rides on 4/29/2025. Before I even reached my house the check engine light came on and the car started overheating. The customer care manager Frankie had th on 4/29/2025. Before I even reached my house the check engine light came on and the car started overheating. The customer care manager Frankie had the car towed to a shop they contract with called Next Gen, they told me a part they already fixed was faulty so they replaced a hose, told me the car over heating made the car throw the check engine light on and assured me they fixed the problem I also want to add just replacing that took a week and a half. I picked it up May 10th, the car started overheating after driving it about 45 minutes, I had a family member who is a mechanic look at it and he told me to give the car right back to them because the issue is either a cracked cylinder block or cracked head gasket. I called Frankie on Monday May 12th after I got off work, he told me he would have it towed back the next morning which he did. So from May 13th until the 16th I waited, didn’t hear anything so I followed up asking for any answers and I still don’t have one. I have been able to drive this car maybe four times since I purchased it and I am a single mother of five children who can’t afford to not have transportation after giving them 2k down, they don’t have any loaner cars, they don’t know what’s wrong so I can’t move forward with a claim and at this point I just want my money back or the car to be fixed and not sit in a “diagnostic” stage for weeks. I have reached out to the General Manager Daren who listened to what I had to say but wasn’t very helpful with a solution which I made very clear that I needed some source of transportation immediately since they sold me a car that doesn’t properly run, Daren told me that I would be getting a call or answers by the end of business today May 17th 2025, the shop closed at noon today so I know I will now have to wait until Monday and I am beyond upset More

Report | Print