Manny Hollfield

When the sales is done, they are done with you After submitting an on-line inquiry on a truck, FA Toyotat called me the very next morning to see when I would like to visit their dealership for a te After submitting an on-line inquiry on a truck, FA Toyotat called me the very next morning to see when I would like to visit their dealership for a test drive. We went down the next morning & they had the truck waiting for our test drive. After a painful negotiations between our sales guy, the sales manager & some other manger, we finally agreed to a price & purchased the truck (on Friday). The truck had a hard shell Diamond Back topper on it that required 2 keys to lock it. The keys were not available & we were told they would contact the previous owner to inquire OR they would order new key for me on Monday. It took several attempts on MY part to get answers back on these keys. I had even sent the information to the mfg. of the topper along with all the information they needed to order the keys...basically did their job for them. I finally get a text back from the salesman wanting me to purchase the keys & they would send me the money. Poor customer service. In addition, after driving the truck home, I noticed the steering wheel "bouncing" as if the wheels were out of balance. I immediately called the salesman & he said to bring it in on Saturday & they would fix it immediately. Upon arrival at the dealership, the service manager quickly told me it could not be done today & the salesman had no authority to authorize such service. After going round & round between the salesman, service manager & sales manager for almost 45 minutes, the service manager finally drove the truck & said the wheels needed balanced. A loaner was provided, reluctantly and even after this was one of the "sales" features for serviced vehicles) and the problem was solved. Frustrated with the customer service & follow up is poor. Frustrated in Charleston, SC! More

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Howard was attentive and informative but not overbearing, which I liked!! The same goes for Don. Manny was quick with the email replies and introduction to Howard. Ryan conducted the transaction in a v which I liked!! The same goes for Don. Manny was quick with the email replies and introduction to Howard. Ryan conducted the transaction in a very professional and courteous manner. Glad to be part of the Fred Anderson Family! The Rev Wey Camp More

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Joy was a pleasure to work with right from the start.I felt like I had known her all my life.She was very helpfully right from the start. I TOLD HER WHEN I FIRST got there I was going over to Kia to chec felt like I had known her all my life.She was very helpfully right from the start. I TOLD HER WHEN I FIRST got there I was going over to Kia to check out there prices too. Joy was so helpful i decided to just lease the Toyota Camry.I loved the comfortably of the car right off the start. THANKS Joy for making the lease a easy lease. More

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Very helpfulListen to my needsMade the whole process of Very helpful Listen to my needs Made the whole process of buying a car so easy 2019 Toyota C-Hr Thanks to everyone Love the car Very helpful Listen to my needs Made the whole process of buying a car so easy 2019 Toyota C-Hr Thanks to everyone Love the car More

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Great sales experience - Manny is awesome! My experience in buying a used Toyota Highlander recently was made so much more effortless and pleasurable than I expected because of the excellent se My experience in buying a used Toyota Highlander recently was made so much more effortless and pleasurable than I expected because of the excellent service I received from my salesman and the rest of the staff. Manny Hollifield was my salesman, and, while young, he was knowledgeable and professional. More

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