Manny Arroyo

I wish there was a zero rating for this dealership and more specifically the service department. I brought my Audi Allroad in for a malfunctioning headlight and requested that they did not waste my time w more specifically the service department. I brought my Audi Allroad in for a malfunctioning headlight and requested that they did not waste my time with a detailed multi-point inspection of the entire car. It is used with 90,000 miles and I already knew what other problems needed to be addressed. Of course they still go ahead and do a detailed video review of every part on my car including streaking windshield wipers that they recommended be replaced. It makes you wonder why they charge $289/hour for labor. Yes, $289 per hour. Of course if they had spent that time diagnosing the faulty headlamp, I may not be writing this review. They started with a replacement bulb and that did not work and they moved on to a $1000 ballast module. According to them, that solved the problem. I left the dealership with a $1679.00 bill for a headlight repair. Of course no more than two weeks later, the headlamp alert came on again and it still was not working. I was not able to take it in immediately as I had surgery and couldn't drive for a couple of months. I made another appointment and when I brought the car back the headlamp actually turned on again at the dealership. The service advisor cautioned me that it could be a short in the headlamp assembly which is an expensive part but decided that since it was working to wait and see. The very next day the headlight failed and the alert came on again on the dash. The advisor told me I could just bring it back without an appointment since it was a recurring issue. I show up with the car and they tell me they can't take it in without an appointment. So three visits and no resolution. I make another appointment within the week and when I arrive, I again specifically request to not waste time with their video multi-point inspection. The advisor has me sign the car in and informs me of the diagnostic fee that will be incurred. I told him I was not willing to pay for the diagnosis since they did not correct the problem the first time. Of course several hours later, I receive a text to watch my multi-point inspection video and the start of the diagnosis which includes testing the two new parts I already paid for that did not correct the issue. Of course they worked, as they were probably working the first time I brought it in. They continue to show what other diagnostics they need to do to solve the problem. Bad wiring or a faulty headlamp. The technician shows that the headlamp had condensation inside it, which it did when I brought it in the first time. I even pointed that out to them. I fully expected to have to buy a new one at the first visit. They finally diagnosed that it was the headlamp assembly without being able to explain how they came to that conclusion and expected me to pay for the diagnostics. $289! I refused and asked to speak to the manager. I received a text back, instead of a call, saying they would waive that fee and would give me an estimate for the new assembly. I agreed since I thought it should have been replaced all along. I received an estimate for over $2800. I called and asked for a cost breakdown and the part alone was $2000. I sent them a screenshot from another local Audi dealership that had the same part in stock for $1100. They came back and said the best they could do was $1700 for the part. I then asked what kind of reimbursement I should expect on the original misdiagnosis that again cost me almost $1700. Their reply was that the other parts were faulty at the first visit and I would not be able to recover any of the original expenses. Refusing to pay $4500 for a broken headlight, I asked them to reassemble the car and let me know when I can pick it up and that I would be filing a complaint with the Illinois Attorney General Consumer Fraud Division. As of this writing, they have not responded to me two days later. More

Report | Print

The service here is amazing all around! From the moment you go in to drop off your vehicle to the moment you pick it up they’re updating you and keeping you informed on what is going on. Ma From the moment you go in to drop off your vehicle to the moment you pick it up they’re updating you and keeping you informed on what is going on. Manny Arroyo helped me out and he was beyond helpful; I’ll definitely be coming back with any future vehicle needs because of the great customer service here! More

Report | Print

Tony was really helpful and easy to work with. The pickup and drop off was process was quick and simple. The pickup and drop off was process was quick and simple. More

Report | Print

Great service went there for the first time with a vehicle I purchased from another dealer. They treated me well. vehicle I purchased from another dealer. They treated me well. More

Report | Print

Service at Fletcher Jones Audi is always a good experience. The staff are professional and welcoming. I am always kept update on necessary repairs and ETA on completion. Most recently Kayla handled experience. The staff are professional and welcoming. I am always kept update on necessary repairs and ETA on completion. Most recently Kayla handled all communications. She was great and promptly returned my calls when we played phone tag. Thank FJA Service Team! More

Report | Print

Excellent Customer service and all Recall repair were made very professional, also great advice of what needed to be done made very professional, also great advice of what needed to be done More

Report | Print

I was truly impressed with my overall experience at Fletcher Jones Audi. Service Manager, Manny Arroyo was extremely helpful & professional. He kept me completely updated on all services being performe Fletcher Jones Audi. Service Manager, Manny Arroyo was extremely helpful & professional. He kept me completely updated on all services being performed on my vehicle & there was very little if any wait time to receive & drop off the complimentary renter’s vehicle. I will definitely use Fletcher Jones Audi for all of my future service needs. More

Report | Print

There is no better dealership or service department around. The excellent staff, facilities, workmanship and experience make a typically unpleasant requirement extremely enjoyable! around. The excellent staff, facilities, workmanship and experience make a typically unpleasant requirement extremely enjoyable! More

Report | Print