Very timely.
Good communication. Good value. I was pleasantly served and I will definitely return.
Good communication. Good value. I was pleasantly served and I will definitely return.
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by DAWNPEGIS
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for the positive review, Dawn. We're thrilled to hear that you had a great experience with Jim Norton Toyota. We appreciate your feedback and look forward to welcoming you back in the future. Drive safely!
Sincerely, Courtney, Jim Norton Auto Group
Professional handling is always a plus, thanks guys.
My experience 10 years ago was not even close to how I was treated now.
My experience 10 years ago was not even close to how I was treated now.
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by rs2
Verified Customer
Verified Customer
Service Price Transparency
May 10, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for your kind words about your experience with us at Jim Norton Toyota. We are thrilled to hear that we were able to provide you with such an excellent level of service. It's great to know that we have earned your business and we look forward to continuing to serve you in the future. Thank you again for choosing Jim Norton Toyota!
Sincerely, Courtney, Jim Norton Auto Group
Quick appts, dependable service and Asst Service Mgr Jeff
Lee was knowledgeable, good communicator and very nice.
Lee was knowledgeable, good communicator and very nice.
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by SHERRY.BEREE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Don Ward
, Jeff Lee
Apr 02, 2024 -
Jim Norton Toyota Tulsa responded
Thank you so much for taking the time to write such great feedback, Sherry! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jeff was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs.
Sincerely, Courtney, Jim Norton Auto Group
They got me in and out of the door in a quick turn around
time.
time.
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by daphdc21
Verified Customer
Verified Customer
Mar 29, 2024 -
Jim Norton Toyota Tulsa responded
Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future.
Sincerely, Courtney, Jim Norton Auto Group
Always a great experience at Jim Norton Toyota Tulsa!
Nowhere else I'd want to go for sales or service.
Nowhere else I'd want to go for sales or service.
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by MR4
Verified Customer
Verified Customer
Service Price Transparency
Mar 28, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you.
Sincerely, Courtney, Jim Norton Auto Group
The salesman were both great and very professional they
were not pushy at they were great.
were not pushy at they were great.
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by ROJO.GEORGE
Verified Customer
Verified Customer
Service Price Transparency
Mar 27, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions.
Sincerely, Courtney, Jim Norton Auto Group
Been a customer for several years.
They always listen to what I need, and work hard to help !
They always listen to what I need, and work hard to help !
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by GUITAR.DOCTOR
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Zeb Freter
, Christian Montgomery
Mar 25, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Take care!
Sincerely, Courtney, Jim Norton Auto Group
Service time was as promised.
Always a clean facility and a helpful staff. Quality experience.
Always a clean facility and a helpful staff. Quality experience.
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by JBTULSAO
Verified Customer
Verified Customer
Service Price Transparency
Mar 14, 2024 -
Jim Norton Toyota Tulsa responded
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon!
Sincerely, Courtney, Jim Norton Auto Group
Parts department repeatedly gave the wrong battery part
numbers. I had to leave, go home, and research the Toyota part numbers myself, and inform Jeff the very nice service tech so he could relay the corre
numbers. I had to leave, go home, and research the Toyota part numbers myself, and inform Jeff the very nice service tech so he could relay the correct information to the parts department. He emailed back and said I was correct and that they had it in stock. I went online and purchased said battery from Norton.
A few hours later I came in to pick it up and was told I could not have it. Stated I am having surgery next day and needed it to get to the hospital. All they said was rules and stared at me. The day after my surgery while still in pain came back in to the parts department Saturday the 23rd. One guy asked how I was since I obviously looked terrible, told him just had surgery and had to come back in because they wouldn't give me the part Thursday.
The parts lady Mandy who must have thought my pain and situation hilarious, laughed and said I bet you won't make that mistake again. You have to wait until WE are ready, not just because we have it ready. I said well that should be changed, she again laughed and said good luck with that. Tired of the abuse I informed her that I go to church with Jim Norton and see what I could do. She again laughing at me said you go do that and put me on ignore talking to another employee like I wasn't even there.
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by CH
Jan 24, 2024 -
Jim Norton Toyota Tulsa responded
I understand you called our Parts Manager back this morning to discuss these concerns, we again appreciate you sharing these concerns so we can ensure additional training occurs as needed. Thankfully this is not indicative of our typical customer experience and we hope you give us the opportunity to serve you again in the future.
Sincerely, Courtney, Jim Norton Auto Group
Isaias is a great, knowledgeable salesman.
I'll be back to buy from y'all again. This makes my 3rd car. Thanks again!
I'll be back to buy from y'all again. This makes my 3rd car. Thanks again!
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by Frankietrail75
Other Employees Tagged:
Isaias Arias, Nicholas Craddock, Audie A.
Jan 22, 2024 -
Jim Norton Toyota Tulsa responded
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business.
Sincerely, Courtney, Jim Norton Auto Group
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