Mandou Gaye

THIS IS WHAT CAR SHOPPING EXPERIENCE SHOULD BE!!!!!!!!!! I was shopping for a sports car and stopped in for the very first time to Koons Chevrolet Tysons Corner when I was contacted by an incredible salesman I was shopping for a sports car and stopped in for the very first time to Koons Chevrolet Tysons Corner when I was contacted by an incredible salesman (Mandou). Being an Executive Director of Sales & Marketing for a major hotel corporation located in McLean, Va I know all too well about a customers experience and expected service. I have been in a lot of markets throughout the United States because of my career...I can honestly tell anyone reading this review this is by far the GREATEST EXPERIENCE I have ever had in purchasing a car! This is what a car buying experience should be: The salesman had product knowledge, great attitude, searched his lot for a car, when we couldn't find it searched the area and located the car at another dealership and brought it to the dealership for me to test drive. The car was better than the initial one I was looking at and had some minor damage on it. No problem, Mandou true to his word took over and stated he would take care of everything and today sent pictures of the car and I truly can't wait to pick the car up tomorrow! In this stay in age where people offer so much lip service and the art of conversation and personal touch is disappearing at an alarming rate it is beyond refreshing to know that there are some businesses that still believe in old fashioned face to face sales and make the experience a pleasant one and most of all a memorable one. I mean at the end of the day it s how someone made you feel that your remember them by and did they treat you with the respect and dignity all of us are owed when making the second largest purchase in our lives. If you do anything at all, do yourself this favor and in the very least check this dealership out...I will assure you if you don't you will be making the biggest mistake in your automotive purchasing decision. I will be sending all my business to this dealership (KOONS CHEVROLET OF TYSON'S CORNER VA). As I told Mandou in our business (sales) you never know who your talking to and you never know who knows someone.....and I personally know a lot of people in need of a vehicle new or used...this will be my dealership of choice for them!!!!! More

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Worst Experience Ever Worst experience ever!! I purchased a car from them not even a month ago. It was nine o'clock at night and raining when the sale took place so I didn' Worst experience ever!! I purchased a car from them not even a month ago. It was nine o'clock at night and raining when the sale took place so I didn't think I should inspect the whole vehicle for myself used or not since it went through the pre owned koons inspection. The sales associate Mando was great and that is all the positive things I have to say about this place. The supervisor Robert Megan was great before the sale was final but that after he would not return my or my husbands phone calls. That is when Brad Smith got involved. But first let me tell you what was wrong with it: the headphones don't work, the rear av didn't work,one of the head phone jacks didn't work, the rear seat belt looked like it had been named through, and they put in conventional oil when it clearly states synthetic oil. Brad Smith told me his service experts don't work on these cars usually and they didn't know. Well hello?! That is what the instruction Manuel is for. Also he said the detail department must have over looked the seat belt being torn in half and just hid it in the corner and didn't tell anyone about it. But at the same time I am being lied to about the inspection it has been through. Or are they telling me this is a koons quality pre owned car. Well after enough nagging and explaining these items should have been fixed before the car was put on the lot Brad asked us to bring the car in and they would fix it. My husband called the next day to check on the car and the service department didn't even know where my car was. It took our own investigating to find out they took it somewhere else to be serviced. When my husband and I went to pick up the car Brad Smith told us that everything had been fixed but they wouldn't replace the head phones since it is a luxury item. I was very upset because when I buy a used car I expect everything to work and if they didn't want to replace the head phones then they should have not been offered in the car. I kept on about getting new head phones or I would write nasty reviews. Brad Smith then insulted me by saying he would buy me head phones from Walmart if I wouldn't write nasty reviews because if you mention anyone's name negatively in a review then they would get fired. Not even having the car back after a couple of days we noticed the power outlets where you charge your phone were not working. We asked the place they took the car to be serviced what happened and he said if could have happened while they were working on the car or they didn't work in the first place. It took two weeks to get a hold of Brad Smith and when I did he said the car wasn't his problem anymore and their cars are put through a koons inspection and I would have to take care of this myself. Brad also said I bought a used car not a new one and if I wanted everything to be working properly I should have bought a new car. If this is a koons experience it was horrible and I do not suggest anyone buy a car from them and be put through what I have been put through. Used car or not everything should work and it hasn't even been a month of owning it. Brad Smith has no communication skills and is horrible at making customers happy He even hung up on me today and is very argumentative. I called to complain about the service I was getting last week to the general manager Bryan Murphy and he hasn't even called me back. Koons has ruined my car buying experience and I will NEVER go to another koons dealer again. More

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Sales Representative Mandou Gaye I had inquired about purchasing a new car and Mandou, a car salesman at Koons Dealership, offered to pick me up from my home and bring me to the deale I had inquired about purchasing a new car and Mandou, a car salesman at Koons Dealership, offered to pick me up from my home and bring me to the dealership he worked at. He was very professional and did not pressure me into buying a vehicle. Upon arrival to Koons Dealership I realized that I really wasn't interested in a Chevy vehicle and Mandou offered to drop me off at a Mazda Dealership since I was really interested in purchasing a Mazda 3S. If I decide to purchase a Chevy in the future I will definitely contact Mandou- he's an awesome individual and provides outstanding customer service. More

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