Malcolm Simons | Page 21

I’ve used this dealership on several occasions before even though I’ve never purchased a vehicle they have always done good work however the last service done was for oil change and transmission fluid ch even though I’ve never purchased a vehicle they have always done good work however the last service done was for oil change and transmission fluid change. All was well until my engine oil change soon message popped up after only two weeks. I assume they did not reset the oil change module. But other than that I like taking my GM product to them. More

by GESPHS Verified Customer Verified Customer

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My car was there from Friday 4/19/24 to Saturday 4/27/24. I took it in to have the right strut replaced, wheel alignment, new battery and oil change. On Thursday when I called to check on it, I was told the I took it in to have the right strut replaced, wheel alignment, new battery and oil change. On Thursday when I called to check on it, I was told the part wld be in that day. Friday I was told the part hadn’t come in and they cldnt track it. I rented a car for 1 week because they had no loaners. I was told on Friday they wld do everything else that needed to be done, I cld pick up my car and bring it back when the part arrives. This is so inconvenient. My car is a 2022. I don’t understand how they don’t have certain parts readily available. So my car was there for a week and hadn’t been touched other than the diagnostic. When I said I’d pick it up and only pay for the service performed thus far, she said I wld have to pay for the strut that was ordered. Like they wldnt be able to sell it later to another customer? I’m very disappointed and annoyed. The service lady who stated when I asked if they honored other dealerships coupons said she wld see what she cld do, but when I picked it up, she said she didn’t have any coupons. I think that’s poor customer service when you’ve really inconvenienced a customer and can’t offer some sort of discount. I’m very reluctant to return. It’s the closest one to me, but I just may travel to find better service. More

by RUTHANNLOPEZ31 Verified Customer Verified Customer

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WISH THEY STILL DID FREE TIRE ROTATION WITH OIL CHANGE FREE WITH OUL CHG SERVICE . FREE WITH OUL CHG SERVICE . More

by vmoorman333 Verified Customer Verified Customer

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I called and got in for an oil change in a few days. They were quick and efficient. They were quick and efficient. More

by BROOKIE2011 Verified Customer Verified Customer

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Spectacular service, pricey for a oil change. I dropped my vehicle off, by the time I got home it was ready within five minutes. I dropped my vehicle off, by the time I got home it was ready within five minutes. More

by ELLAADJEI Verified Customer Verified Customer

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I’ve been taking my truck there for years to have it serviced. Not happy about my last visit. Took two day to check to find out if my battery was bad. Very disappointed in the time it took to do the rep serviced. Not happy about my last visit. Took two day to check to find out if my battery was bad. Very disappointed in the time it took to do the repair. Hire more techs or get the ones there to do their jobs! More

by Terry Verified Customer Verified Customer

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Every one was nice they did all that was required of them as a service man and woman as a service man and woman More

by STANLEYMJENKINS1 Verified Customer Verified Customer

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Friendly service and staff at this location. Best service center in the dfw metroplex hands down Best service center in the dfw metroplex hands down More

by BENJAMINDEFRANK Verified Customer Verified Customer

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Although it took six days to complete the work, I am satisfied with results. My Silverado is running better. satisfied with results. My Silverado is running better. More

by waynepatrick Verified Customer Verified Customer

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Good people, doing great service in Grand Prairie! They always take care of me, and any questions I may have. They always take care of me, and any questions I may have. More

by SEARCY.WOODALL Verified Customer Verified Customer

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