Malcolm Simons

Horrible customer service. I took my truck in 3 times for a transmission issue. They had my truck a total of 20 days and weren’t able to diagnose it. Had the audacity to call m I took my truck in 3 times for a transmission issue. They had my truck a total of 20 days and weren’t able to diagnose it. Had the audacity to call me on the 10th day of having it (3rd time, first and second time were both 5 days) to ask me what’s wrong with it. LOL. After I explained the same thing in detail each time, took Joe a “technician” on a ride along where he confirmed he heard the sound and felt the slipping. Then they wanted me to explain again what was wrong with it?!? I’m taking it to another dealership, and after I voiced my frustrations with them they said “ok” and hung up on me 😂 no trying to apologize for my experience or anything. Just hanging up on me. I would NEVER recommend these technicians to touch any car ever. More

by payge.stevens Verified Customer Verified Customer

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After using this service department for the second time. I'm very disappointed. They constantly lie to you by giving you misinformation. I went back and checked my road hazard plan and realized that the se I'm very disappointed. They constantly lie to you by giving you misinformation. I went back and checked my road hazard plan and realized that the service advisor lied to me and charged me for services covered under my contract. I have purchased from bigger dealerships in the past and I think Graff Chevrolet nickel and dimes you for every penny they can get. Either the staff is uneducated on their contracts or they are lazy and just want to get you out of the building. More

by Tiny6879 Verified Customer Verified Customer

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After using this service department for the second time. I'm very disappointed. They constantly lie to you by giving you misinformation. I'm very disappointed. They constantly lie to you by giving you misinformation. More

by Tiny6879 Verified Customer Verified Customer

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Everyone is so friendly. I appreciate bringing my truck here for service and repairs. Thanks, Graff. I appreciate bringing my truck here for service and repairs. Thanks, Graff. More

by WE4POTRS Verified Customer Verified Customer

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The staff was courteous. The repairs were quickly diagnosed and repairs completed quickly as well. The repairs were quickly diagnosed and repairs completed quickly as well. More

by loarnold55 Verified Customer Verified Customer

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I usually go here for anything even oil change. Tire rotation is included to with the service and so why the heck would I pay $19.99 when it used to be complementary. Greedy. Tire rotation is included to with the service and so why the heck would I pay $19.99 when it used to be complementary. Greedy. More

by JRVFERNANDO89 Verified Customer Verified Customer

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Malcolm went beyond the call of duty. He made sure my car was fixed. His staff was great and very friendly. I will always go to Graff Chevrolet. He made sure my car was fixed. His staff was great and very friendly. I will always go to Graff Chevrolet. More

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I waited almost 2 hours for my service when I was told it would only take 1 hour. After I got my car back there was No washer Fluid in my car! I will not be bringing my car back to this Chevrolet. They never would only take 1 hour. After I got my car back there was No washer Fluid in my car! I will not be bringing my car back to this Chevrolet. They never complete anything! They are also RUDE! They act like you’re inconveniencing them for being there! More

by LAKENDRA.HUNTLEY Verified Customer Verified Customer

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The service center of this dealership is beyond awesome. They had me in and out in no time when I took my car in for the first maintenance service. They had me in and out in no time when I took my car in for the first maintenance service. More

by DEBBIERGANNON Verified Customer Verified Customer

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Graff Chevrolet Dealership in the best Chevrolet dealership in the State of Texas. The customer service is amazing. dealership in the State of Texas. The customer service is amazing. More

by C. Jackson Verified Customer Verified Customer

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