Malcolm Jenkins

This place was a complete disaster from start to finish. I've bought several cars over the years, and this was hands down the worst experience I've ever had at a dealership. First off, everything took fore I've bought several cars over the years, and this was hands down the worst experience I've ever had at a dealership. First off, everything took forever. We were there for hours watching the staff move at a snail's pace with zero sense of urgency. No explanations, no updates, just sitting around waiting while they did who knows what. The sales manager was the worst part. I came in knowing what my trade was worth, and instead of working with me, this guy got all bent out of shape about it and started giving me a hard time for doing my homework. What kind of professional gets mad at a customer for being informed? Then, after they hit us with an unreasonable interest rate, we left to get a better rate from our credit union. The next day, he calls and says the deal is conditioned on in-house financing. I said the only way I will do that is if the sales price can be negotiated; he agrees, and we come back in. They offered to buy the interest rate down only if we purchased an extended warranty. I said no, and they said the price was firm, even though every other dealer around them was offering a better deal. I will be buying a truck somewhere else. Complete waste of time. Praying my banking and sensitive information doesn't get leaked. Whatever system they're using for credit reports isn't even accurate, which makes me wonder what other corners they're cutting. I'm genuinely worried about my data security after dealing with these people. Honestly, I'd rather eat my shoe than go through this experience again. Do yourself a favor and consider visiting another dealership. There are plenty of places that will treat you with basic respect and not waste your entire day with lies and attitude. This place is a joke. More

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