Mahogany Nolen
Mahogany Nolen at Germain Toyota of Columbus

Mahogany Nolen

Assistant Service Manager

Germain Toyota of Columbus

5711 Scarborough Blvd
Columbus, OH 43232

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16 Reviews

Hi, I’m Mahogany Nolen, assistant service manager for Germain Toyota of Columbus. Joining the Germain team in 2020 I’m excited to bring my years of customer service experience to the team. Our dealership focuses on delivering a positive and quality guest experience which aligns with my commitment to ensuring customer satisfaction. Born and raised in Columbus, OH I’m a graduate of Walnut Ridge High School. I have three children ShyAira, Ky’aira, and Xavier, and away from work, I enjoy spending time with my family. My favorite vacation escape was to Las Vegas, let’s face it, it’s a world all its own with so much to do. The most-played song on my playlist must be Pack Lite by Queen Naiga. Of the Toyota line, the Rav4 has caught my eye. If I may be of assistance to you during your ownership, please feel free to let me know if I may help.

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16 Reviews

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16 Reviews of Mahogany Nolen

October 02, 2024

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Employee Rating

I love the text service feature with live updates. The service representatives are very helpful. More

by BAREESE65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2024

Germain Toyota of Columbus responded

Thank you for taking the time to leave our team this kind review and for choosing Germain Toyota for your automotive needs. See you down the road. Best Regards, Marcello Frustaci General Manager

July 13, 2024

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Tech did not torque my lugnuts unbeknownst to me which caused more damage and they refused to repair. More

by dmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Troy Almanson

Jul 15, 2024

Germain Toyota of Columbus responded

We sincerely apologize for your experience. I will be reaching out to discuss your concern and experience. Best Regards, Marcello Frustaci General Manager

May 15, 2024

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Bad customer service Wait is too long. Not enough technicians. Made you reschedule or come back extra times. More

by BRIDGET.REITANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 21, 2024

Germain Toyota of Columbus responded

We are sorry to hear your experience was not the 5-star visit you should have received from our team here at Germain Toyota. Our service manager, Troy Almanson has attempted to contact you to speak personally with you regarding your visit. Please give Troy a call at 614-383-5215 so he may address your concerns. Thank you. Best Regards, Marcello Frustaci General Manager

March 19, 2022

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Chaz Caldwell did a wonderful job of finding a car that was best for me. His attitude was great, too! Also, Demetrius Davis was knowledgeable and very helpful in the finance department. I learned a lot fro More

by sharontate
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Demetrius Davis, Chris Curtis, Chaz Caldwell , Luke Eastwood, Brandon Hood

Mar 21, 2022

Germain Toyota of Columbus responded

Providing our guests with an overall positive experience at every touchpoint is our goal here at Germain Toyota. Thank you for your business and for taking the time to leave our team this awesome review. Best Regards, D'Lacy Stith General Manager

October 21, 2021

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The good: This being my first car purchase, Joe Kelly was incredibly patient with me throughout the browsing process, giving me his honest opinion and was not pushy like most other salesmen/women. The certif More

by Emily
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Joe Kelly, Administrative Office, Aimee Boone , Heather Romine, Brian Delcid

Oct 22, 2021

Germain Toyota of Columbus responded

Emily, We are happy to know that Joe provided you with a positive car buying experience. Here at Germain, our goal is to provide our guests a quality experience at every touchpoint and it appears we did not deliver on that goal during your visit with us. Please reach out to our pre-owned manager John Woody at 614-383-5245 or jwoody@germainmotorco.com and he will be happy to address your concerns. We truly value your business and hope to turn your experience and opinion of our dealership around. Best Regards, D'Lacy Stith General Manager

August 15, 2021

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5 Five stars goes to Chaz ! He literally helped me choose from quite a list that I had brought. It was a late night purchase that I had not expected and it would not have happened without Chaz. And he follow More

by OIL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 16, 2021

Germain Toyota of Columbus responded

Congratulations on your previously loved car. We are thrilled to know that you had a positive experience and that Chaz provided you with the quality experience you deserve as a valued customer. Best Regards, D'Lacy Stith General Manager

June 30, 2021

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Great service experience and super nice staff. Mahogany Nolen went over and beyond to help me twice in the last couple of months to process my service fee payments. I did not have my Toyota Credit Card wit More

by aaonabanjo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Harris

Jun 30, 2021

Germain Toyota of Columbus responded

Thanks! We're happy to hear that you had another great experience with Mahogany and that she made sure you received a quality customer experience. We appreciate your business and look forward to your next visit. Best Regards, D'Lacy Stith General Manager

March 26, 2021

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I took my car for service this morning at Germain Toyota of Columbus. The atmosphere was awesome, Mahogany was patient and friendly while processing my car rental and responding to incoming phone calls. It More

by Gai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 29, 2021

Germain Toyota of Columbus responded

Thank you for choosing Germain Toyota for your automotive service needs. We truly value your business and appreciate you highlighting Mahogany as we are fortunate to have her on our team taking great care of our guests. Best Regards, D'Lacy Stith General Manager

February 11, 2021

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Mahogany & Marie, who I refer to as M&M, of the rental department, have shown so much patience and understanding with me during my times renting vehicles. They are always friendly and professional. More

by Burner Turner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Administrative Office , Marie

Feb 11, 2021

Germain Toyota of Columbus responded

We're glad you had a great experience with us! It's great to hear that team M&M was helpful and efficient and made sure all of your needs and expectations were met. We appreciate your business and hope to work with you again in the future. Best Regards, D'Lacy Stith General Manager

January 25, 2021

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Both of the people who helped me were awesome! They were kind and went above and beyond to help me out. They were personable and super nice. If you need help with anything, get help from Mahogany and Jared! More

by Andrew.14mason
Recommend Dealer
Yes

Other Employees Tagged: Jared Merriman , Billy Blanton

Jan 26, 2021

Germain Toyota of Columbus responded

Thank you for leaving Jared and Mahogany this 5-star review! We are so glad that they could get you and your automotive needs seamlessly taken care of! Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns! Best Regards, D'Lacy Stith General Manager

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