Maged (Max) Misak

I'm updating my review of Bell Audi AGAIN! It's now February of 2025 and I was recently in a motor vehicle accident. After taking the car to an auto body for repairs I was informed that the ca It's now February of 2025 and I was recently in a motor vehicle accident. After taking the car to an auto body for repairs I was informed that the car had been in a previous accident and shoddy repairs were made to the cars body. None of this was disclosed to me at the time of purchase. LET THAT BE A WARNING TO ALL PROSPECTIVE BUYERS. And if I wasn't in an accident I would have never found out! If you buy a car there you deserve what you get. It’s October 2023, and it’s been 3 months since I purchased my rs5 at Bell Audi. Recently the car was making strange noise while driving so I brought it to another dealership to diagnose only to find out that the shocks and struts are bad on the entire car, Something NOT covered under the certified pre owned warranty. I’ve bought a few cars over the years and this was the worst car buying experience of my life. Literally the week I drove off the lot, things starting going wrong. My key fob died the day after I took the car home, I changed the battery and it still doesn’t work half the time. Not a big deal right? If you have $700.00 for a new key to be programmed for you car!! I called and emailed my salesman Ade and he replied TWO weeks later. It’s been three months since I purchased my car and I’m still waiting for the second key they promised me when I bought the car!! Then it took TWO months to get the registration for the car. I contacted the sales manager Eric Feldman. I contacted him several times and every time he replied “ I’ll look into it and get back to you” he never did resolve any of the issues I am having with the car. Keep in mind I just paid more then $65,000 for this pre-owned car! Every car I ever purchased, always had an inspection sticker and this car should have still had the NEW car sticker on it, it’s not even four years old. This car had no sticker. The general manager made nothing but false and empty promises from the beginning, just like his subordinates. The situation is so bad that the Attorney general of New Jersey and consumer affairs is now investigating the case. I didn’t know that Bell Audi has a D- rating with the BBB, I wish I knew before I went there. Please check out the BBB website and take a look at the numerous complaints. Also check out the reviews elsewhere, there are many and we can’t all be wrong! If your looking for a stressful buying experience then Bell Audi is your dealership. If you want to be ignored after you drive off the lot, then Bell Audi is your dealership. I wouldn’t recommend this dealership to my worst enemy. Seriously. READ THE COMPLAINTS ON THE BETTER BUSINESS BUREAU WEBSITE! ITS EYE OPENING FOR ANY PROSPECTIVE BUYER!! UPDATE: Its January 2024 and Below you will see the management replying to my review. What I want you to know is they replied 7 months after I posted the initial review. SEVEN MONTHS.. That is indicative of my experience with this dealership.Dear sir, your not fit to wash my car, never mind service it. More

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Bell audi has great people working throughout the dealership! Highly recommended to all! Sales financing and service is high quality! dealership! Highly recommended to all! Sales financing and service is high quality! More

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If I could give 0 stars, I would. CAUTION: PLEASE READ ALL REVIEWS ON THIS DEALERSHIP BEFORE PURCHASING!! To say that I am appalled at the treatment I have received from ALL employees CAUTION: PLEASE READ ALL REVIEWS ON THIS DEALERSHIP BEFORE PURCHASING!! To say that I am appalled at the treatment I have received from ALL employees - from salesperson to management to Audi North America - would be an understatement! I purchased my vehicle on 21 October 2023 and outstanding items are STILL not resolved! I STILL have temporary tags because every week for a month, they found documents that I should have signed but they did not present to me! They state out-of-state transfers are delayed but they do not acknowledge their incompetency in this whole process! I gave everyone ample opportunity for them to make my situation right, but they failed on all levels. Sales Manager (Albert Nkanso) knew that his Salesperson, Maged Misak, was incompetent and hovered over him during the entire time I was there. Albert showed signs of disappointment, frustration and irritability with Maged. It is difficult to understand why Albert would allow this incompetence to continue. Initially, he presented himself as caring, but I realize that is just his sales persona and he showed that he really does not care anything about the customer - only about the sale! What followed for weeks and now months (because my situation is STILL not resolved) has been a horrible experience! I have had to write SEVERAL emails to managers, Albert and Ryan Schmidt (General Manager), requesting that they have Salesperson Maged refrain from contacting me! Both Albert and Ryan ignored my emails! I received one call from Ryan, and that was after I sent them a check to pay for my car because I refused to work with their SUPER INCOMPETENT BUSINESS MANAGER, BARRY CRINCOLI. If the team is a shadow of their leaderhsip, I can only surmise that Albert, as their leader, is not casting a positive shadow. The level of incompetence and the lack of communication from Albert's team is nothing less than UNACCEPTABLE! More

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Everyone there was extremely friendly. My salesman Robert was terrific!! I highly recommend this dealership My salesman Robert was terrific!! I highly recommend this dealership More

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Great customer service experience. I bought four cars throughout the years from Bell Audi and I only like to go to them for business. Always amazing experience. I bought four cars throughout the years from Bell Audi and I only like to go to them for business. Always amazing experience. More

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I liked the fact that I wasn't pressured. And I was left to make my own decisions without being interrupted or hassled. And I was left to make my own decisions without being interrupted or hassled. More

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Very professional and friendly people . They did not waste time and with minimal negotiation Recommend them very strongly and without any reservations They did not waste time and with minimal negotiation Recommend them very strongly and without any reservations More

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I recently had the pleasure of working with Max Maged at Audi for the second time, and once again, he exceeded all my expectations. Max's professionalism, knowledge, and dedication to providing an exception Audi for the second time, and once again, he exceeded all my expectations. Max's professionalism, knowledge, and dedication to providing an exceptional customer experience truly set him apart. From the moment I stepped into the dealership, Max greeted me with a warm smile and made me feel right at home. His friendly and approachable demeanor immediately put me at ease, knowing that I was in good hands throughout the leasing process. Max's expertise in the Audi brand and his in-depth understanding of the leasing options available were truly impressive. He took the time to listen attentively to my needs and preferences, offering valuable insights and guidance to help me make an informed decision. Max's commitment to ensuring that I found the perfect vehicle was evident in every step of the process. What impressed me the most about Max was his exceptional level of customer service. He patiently answered all my questions, explaining the various features and options of different models, and provided valuable recommendations based on my requirements. Max's attention to detail and his genuine desire to match me with the right car was evident throughout our interactions. Max went above and beyond to ensure that the entire leasing process was seamless. He effortlessly handled all the paperwork and made sure that I understood every aspect of the leasing agreement. His efficiency and professionalism were truly commendable. Moreover, Max's dedication to customer satisfaction extended beyond the point of sale. He followed up with me after I drove off the lot to ensure that I was fully satisfied with my new Audi. This level of care and commitment to his customers is truly rare and greatly appreciated. Thanks to Max's expertise and exceptional service, I am now enjoying my second Audi, which perfectly meets my needs and exceeds my expectations. I would highly recommend Max Maged to anyone in search of a top-notch leasing experience. His professionalism, knowledge, and genuine passion for customer satisfaction make him an outstanding asset to the Audi dealership. In conclusion, my experience with Max Maged at Audi was nothing short of outstanding. His commitment to delivering a five-star experience, combined with his extensive knowledge of the brand, made the entire process enjoyable and stress-free. If you're looking for a knowledgeable, friendly, and trustworthy sales representative, look no further than Max Maged. I will undoubtedly return to Max for my future automotive needs. Thank you, Max, for making my second Audi leasing experience truly memorable and enjoyable! Sincerely, Brittany More

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Worst dealer that I never seen before. They do not work for me. They do whatever they do what easy for them. They do not know even do paper work. When they make a purchase agreement do They do not work for me. They do whatever they do what easy for them. They do not know even do paper work. When they make a purchase agreement doc, Put wrong Address and phone no. Even very hard to get title. I never purchase car from them again. More

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Great experience from start to finish with Max. No unpleasant sales tactics, or unnecessary aggression. I was in and out within a few hours and majority of that time was picking and test driving th No unpleasant sales tactics, or unnecessary aggression. I was in and out within a few hours and majority of that time was picking and test driving the car. I appreciate the fact that there are no hidden fees and everything is explained thoroughly without hesitation. I would recommend Max and Bell Audi to anyone! More

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