Maddi Johnson

Sales department does not stand behind their word. ? When I bought my lariat 2018 took it for test ride told the salesman. There’s a problem with the front end we need to have it fixed. They did work ? When I bought my lariat 2018 took it for test ride told the salesman. There’s a problem with the front end we need to have it fixed. They did work on it but it was not solved but he changed the wording said they weren’t going to do anything more about it.. if I am not contacted by 1040s to fix the front end of this truck, it will not ever be back on that lot ever again. I do plan to buy one more new truck in the next five years right now I’m leaving towards a GMC. More

by mnentl Verified Customer Verified Customer

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Nice friendly people at the dealership! Would definitely highly recommend to anybody! Nice new clean place! Would definitely highly recommend to anybody! Nice new clean place! More

by TSYPNIESKI Verified Customer Verified Customer

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Terrific service. Super friendly and accommodating. I very much enjoyed the experience and would highly recommend Super friendly and accommodating. I very much enjoyed the experience and would highly recommend More

by BRIAN.IDALSKI Verified Customer Verified Customer

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Maddi was great to work with, if it wasn't for her, this rating would be 1 star. However, the service department themselves, not so much. I was quoted for 4.5 hour job to complete changing a bumper afte rating would be 1 star. However, the service department themselves, not so much. I was quoted for 4.5 hour job to complete changing a bumper after someone backed into me. After 6 hours I checked in to see the process. Still not done, will be done in another 2 hours (8 hours total). That didn't work as I had an appointment I had to make it to. I was told they would hurry to get buttoned up in 1 hour. They didn't get it done in time, and I let them know to keep it for the day to finish. I was offered a loaner vehicle to use to go to the meeting, which worked for me. Left for the day, told to come back in AM to pick up vehicle. Arrived the next day (pickup was supposed to be done night before), and found the vehicle was not ready. They had another part that was broken that they have to order, will be in 2 days. (Now 9 plus hours working on vehicle, still not finished) They allowed me to use loaner vehicle to take to work. At about 1:30pm 2nd day, they brought my vehicle back to me as I needed it for the weekend. They did offer a couple of oil changes to make up for issues, which is a nice gesture. Not thrilled with the service department. Maddi is great, she kept me in the loop during the whole ordeal. More

by bumper_issue Verified Customer Verified Customer

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My first time using the Service Dept. , I usually use the quick service. This dept took much longer than expected. , I usually use the quick service. This dept took much longer than expected. More

by nklaers Verified Customer Verified Customer

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Good service I recommended. Ms. Maddi is very professional advisor, very helpful and have a very technical knowledge. thanks Ms. Maddi is very professional advisor, very helpful and have a very technical knowledge. thanks More

by victorvegalaboy Verified Customer Verified Customer

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We have always had good service from Tenvoorde Ford. They are professional and keep us informed. I only remember Maddi and Mike. Since we live 90 miles from St.Cloud a loaner vehicle was very much appre They are professional and keep us informed. I only remember Maddi and Mike. Since we live 90 miles from St.Cloud a loaner vehicle was very much appreciated since it took 2 days to complete the work. More

by kalorentz Verified Customer Verified Customer

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Everything went as smooth as it could that day. Everybody was friendly and the service was fast and done, right Everybody was friendly and the service was fast and done, right More

by dkintheoc63 Verified Customer Verified Customer

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I will not deal with this center center again, they don't communicate, with each other or customer. Seems like they drop the ball with everything, my experience with them was very poor. communicate, with each other or customer. Seems like they drop the ball with everything, my experience with them was very poor. More

by tjdahlvang Verified Customer Verified Customer

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The staff are very helpful and seem to genuinely care about getting your vehicle fixed right. about getting your vehicle fixed right. More

by jason.strand78 Verified Customer Verified Customer

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