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Maddi Johnson
Maddi Johnson at Tenvoorde Ford
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Maddi Johnson

Service Advisor

Tenvoorde Ford

185 Roosevelt Rd.
St. Cloud, MN 56301

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4.6
64 Reviews

Industry Experience

2 yrs

4.6

64 Reviews

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64 Reviews of Maddi Johnson

November 17, 2024

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Employee Rating

My first time using the Service Dept. , I usually use the quick service. This dept took much longer than expected. More

by nklaers
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Service Communication
Recommend Dealer
Yes
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Nov 19, 2024

Tenvoorde Ford responded

Hi, Thank you for your feedback. We apologize for the delay you experienced during your visit to our Service Department. We understand your time is valuable and are continuously working to improve our processes. Please don't hesitate to reach out if you have any further concerns or need assistance in the future.

November 14, 2024

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Good service I recommended. Ms. Maddi is very professional advisor, very helpful and have a very technical knowledge. thanks More

by victorvegalaboy
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 15, 2024

Tenvoorde Ford responded

Thank you for your kind review, Victor! We're thrilled to hear that you had a great experience and that Ms. Maddi’s professionalism and technical knowledge made a positive impact. We truly appreciate your recommendation and look forward to serving you again!

November 13, 2024

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We have always had good service from Tenvoorde Ford. They are professional and keep us informed. I only remember Maddi and Mike. Since we live 90 miles from St.Cloud a loaner vehicle was very much appre More

by kalorentz
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Asperheim

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Nov 14, 2024

Tenvoorde Ford responded

Thank you for your kind words! We're glad to hear you've had a positive experience with Maddi, Mike, and our team at Tenvoorde Ford. We truly appreciate your loyalty and are happy that the loaner vehicle made your service visit more convenient. We look forward to assisting you again!

November 11, 2024

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Everything went as smooth as it could that day. Everybody was friendly and the service was fast and done, right More

by dkintheoc63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Asperheim, Barry Jensen, Justin Erwin, Tim Stueve

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Nov 11, 2024

Tenvoorde Ford responded

Hi, Thank you for sharing your experience! We're glad to hear that everything went smoothly and that our team provided friendly and efficient service. We appreciate your trust in Tenvoorde Ford!

November 08, 2024

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Employee Rating

I will not deal with this center center again, they don't communicate, with each other or customer. Seems like they drop the ball with everything, my experience with them was very poor. More

by tjdahlvang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Warren

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Nov 11, 2024

Tenvoorde Ford responded

We are sorry to hear about your experience. We understand it is frustrating when communication breaks down like that, especially when you expect a certain level of service. We initially thought the issue was corrected, especially since your communication with Madison was great. It’s disappointing that it didn’t carry through. Your feedback is important, and we would happily speak with you further about your experience. Please reach out to our Service Manager, Craig at cschaefer@tenvoordeford.com. Thank you and we look forward to hearing from you.

November 07, 2024

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The staff are very helpful and seem to genuinely care about getting your vehicle fixed right. More

by jason.strand78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Asperheim

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Nov 07, 2024

Tenvoorde Ford responded

Thank you, Jason! We're glad to hear that our team provided helpful and caring service. We appreciate your feedback and look forward to assisting you again at Tenvoorde Ford!

October 13, 2024

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They took care of an issue and figured how to use a warranty to cover it More

by gfierrofine
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Asperheim, Barry Jensen, Justin Erwin, Tim Stueve

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Oct 15, 2024

Tenvoorde Ford responded

Thank you for sharing your experience! We're glad to hear that our team at Tenvoorde Ford was able to resolve your issue and effectively utilize your warranty. Your satisfaction is our priority, and we appreciate your feedback!

October 12, 2024

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Employee Rating

Everyone was very polite - made car buying a nice experience. Made sure we had everything we needed and kept us informed on what was happening More

by onecentsmama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Debbie Tenvoorde, Mike Asperheim, Barry Jensen, George Hartley, Mike Warren, Dan Lochner, Justin Erwin, Tim Stueve, JAMES GEDDE

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Oct 15, 2024

Tenvoorde Ford responded

Thank you for your kind words! We're thrilled to hear that your car-buying experience at Tenvoorde Ford was pleasant and that our team kept you informed throughout the process. We appreciate your feedback and look forward to assisting you again!

September 23, 2024

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Employee Rating

They were there when I needed them to be there. That was a good thing. More

by jersmit
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 24, 2024

Tenvoorde Ford responded

Hi, Thank you for your feedback! We're glad to hear that Tenvoorde Ford was there for you when you needed us. Your satisfaction is our priority!

September 22, 2024

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Employee Rating

Good fair good fair good fair good fair good good good fair fair good good More

by ihunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Asperheim, Barry Jensen, Justin Erwin, Tim Stueve

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Sep 24, 2024

Tenvoorde Ford responded

Thank you for the 5-star rating! We appreciate your support and look forward to serving you again at Tenvoorde Ford!

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