Macon Huntsinger

I was about to return my car. I waited over 2 months, my sales reps left the company and I was left hanging but then JERMIAH literally came in and he was just amazing. Took care o I waited over 2 months, my sales reps left the company and I was left hanging but then JERMIAH literally came in and he was just amazing. Took care of me and saved the sale. Literally wasn’t even his deal, I’m not sure if he got the commission but man oh man was I angry at him and I feel so bad. I was about to post a 1 star review on Google with the following story but then he came and fixed everything. Here’s what happened prior to him helping me I want to start by saying I’m an easygoing, trusting person. I sent money right away when asked and tried to give the benefit of the doubt. I’m sure the team here is made up of good people, but something went very wrong with my experience. I was shopping for a car online and got excited when I found Norm Reeves Honda because they offered online buying. At the time, I was speaking with a few dealerships, but Norm Reeves was closer, so I leaned toward going with them. Here’s what happened: I spoke with a salesperson, Jerry, who told me they had the car I wanted available on July 30. His manager, Melissa, assured me I could do everything over the phone. I paid a $500 deposit, and the day before pickup, they asked me to wire the full payment, which I did. July 30 came… no car. I had already texted, emailed, and called (three times that day) before finally finding out it wasn’t there. I was told there was just a “slight delay” and it would be a few days. Those “few days” turned into August 5, then August 7, then August 8. Each time, no car. It was extremely difficult to get updates from my salesperson—most of my calls went unanswered. I had to speak with three other salespeople before finally being told the car might arrive between August 13–17. By this point, I had already been relying on Uber for two weeks and asked if they could find another solution. No response. Then, on August 12, I got a call saying the car would now arrive on August 22. I asked if they could offer anything to make up for the fact that they had my money for weeks and left me without a car. The call ended without any resolution. Before the money hit their account, communication was great. After that, not so much. I feel misled, and I could have easily gone with another dealership—yes, further away—but at least I’d have my car by now. I’m still hoping to work something out. I’ve even suggested fair resolutions in email, like refunding my payment (minus the deposit) until the car arrives, at which point I’d send the full amount again. So far, no movement. Hopefully someone in upper management reads this, because the sales managers haven’t been able to help. I’m happy to update this review if Norm Reeves steps in and makes things right. More

by zrattu Verified Customer Verified Customer

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Treat you well. Nice. Patient make you feel comfortable. It's play narrating so that you can understand Nice. Patient make you feel comfortable. It's play narrating so that you can understand More

by urtizbrandon696 Verified Customer Verified Customer

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very nice dealership they helped me get the exact car i was looking for not pushy or anything was looking for not pushy or anything More

by janetcruz1228 Verified Customer Verified Customer

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Juan was great to work with. Very personable and we really felt like he was doing his best to work with us and get us the best deal possible. Buying a used car is always a gamble Very personable and we really felt like he was doing his best to work with us and get us the best deal possible. Buying a used car is always a gamble and we have found a couple of minor issues since making the purchase that weren’t disclosed ahead of time, but overall we are very pleased with our purchase and will definitely keep this dealership in mind next time we are in the market for a vehicle. More

by braiden.vernor Verified Customer Verified Customer

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Andy Cazares was amazing and helpful! He deserves more appreciation for his helpfulness. Mrs. Yvette also was wonderful! He deserves more appreciation for his helpfulness. Mrs. Yvette also was wonderful! More

by parfaitmasungi Verified Customer Verified Customer

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I had a great experience with purchasing my car. Saul did a great job showing us the car and giving us all the features I was super impressed. Saul did a great job showing us the car and giving us all the features I was super impressed. More

by chris567h Verified Customer Verified Customer

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I contacted the dealership and was assisted by Sean and Andy, an exceptional sales team. They patiently explained the entire process. Subsequently, I was introduced to Mr. Hill, the finance manager. His pr Andy, an exceptional sales team. They patiently explained the entire process. Subsequently, I was introduced to Mr. Hill, the finance manager. His professionalism undoubtedly contributed to a fantastic purchase experience. I highly recommend Norm Reeves Honda to my family and friends to earn your business. More

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My purchase process was smooth and Hailey was a great help. She went above and beyond. Would recommend. help. She went above and beyond. Would recommend. More

by Jazz Verified Customer Verified Customer

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Published discounts are available online which generally encourage the potential buyer to start at Norm Reaves Honda. The Sales team pursued incentives aggressively on my behalf. I Bought the vehicle basica encourage the potential buyer to start at Norm Reaves Honda. The Sales team pursued incentives aggressively on my behalf. I Bought the vehicle basically over the phone, and the vehicle appeared at my door a few hours later. Aside from a small clerical error the deal was unproblematic. I would consider further patronage. More

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Everyone was nice. We didn't like all the haggling it took to get a decent interest rate in the beginning but the people were nice. We didn't like all the haggling it took to get a decent interest rate in the beginning but the people were nice. More

by dr.lagrange Verified Customer Verified Customer

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