Mackenzie Florence

We are driving our 2024 Telluride with duct tape on all four windows holding on the trim. The rear passenger door widow/door trim blew off during a trip to Florida, never to be found. Brought our Telluride four windows holding on the trim. The rear passenger door widow/door trim blew off during a trip to Florida, never to be found. Brought our Telluride to the service department and was told they would inspect all the trim and order as needed. We were told however, that warranty would only cover one incident, so if the other trim came off later, it would not be covered. They said the other trim was okay and ordered one piece on September 10th and it’s still not here. Brought the Telluride back in late November as now all the trim is falling off! Supposedly there is a recall on this but we have not received a notice. We have had several other recalls that we completed promptly when scheduled. Who knows when the trim will get here since it’s already been three months and no eta! Not sure at this time how the warranty is going to work when/if the trim ever does come in, but expect a battle if they try to charge us!, In the mean time, we are driving around in our new Telluride with duct tape all over the windows and doors! Absolute unacceptable service response from Kia the Jim Ellis dealership! More

by ELIZABETH.TUTTLE Verified Customer Verified Customer

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The entire team was terrific. We worked with Jack who was very patient and took the time to talk us through the details of the vehicles we were considering - trim packages; hybrid We worked with Jack who was very patient and took the time to talk us through the details of the vehicles we were considering - trim packages; hybrid or gas; parent-friendly features; multiple test drives. The entire sales team was great and I’m thrilled with my new Kia! More

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If I could give Mackenzie 10 stars I would ! !!! she was the best Car Sales Persons that I have ever dealt with; she was extremely knowledgable, helpful, patient, and never pushy. !!! she was the best Car Sales Persons that I have ever dealt with; she was extremely knowledgable, helpful, patient, and never pushy. More

by BILL.RAPER Verified Customer Verified Customer

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From the time you get there, the people are very pleasant. There is a very nice place to sit while wait for your car to be serviced and snacks. The service department is also awesome every one of th pleasant. There is a very nice place to sit while wait for your car to be serviced and snacks. The service department is also awesome every one of them. And the sales person I got my car from and the person I did the Final paperwork are all great. More

by patnewill Verified Customer Verified Customer

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Excellent customer service. Robert was extremely professional and had me out in a reasonable amount of time Robert was extremely professional and had me out in a reasonable amount of time More

by Crobison42 Verified Customer Verified Customer

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I worked with Mackenzie from Kia Jim Ellis for my first car. She has been very helpful and informative. I love my Kia Forte gt line, and I know I can call her if I need anything else. car. She has been very helpful and informative. I love my Kia Forte gt line, and I know I can call her if I need anything else. More

by LITTLEMSUBILES Verified Customer Verified Customer

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Nothing but the best - professional. Mackenzie, the best car salesperson I've ever had the pleasure to work with - just real and professional and made me trust. Madison 100% supportive a Mackenzie, the best car salesperson I've ever had the pleasure to work with - just real and professional and made me trust. Madison 100% supportive and went above and beyond to help when I had a service incident. The energy, kind vibes, not pushy, only wanting to help made me want to pull the trigger and I am thankful I did. More

by JBURNSGT Verified Customer Verified Customer

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Very pleasant to do business with and buy a car from. Everyone we dealt with were very helpful and were not pushy at all. Listened to what we needed and wanted as customers, worked with us and made sure Everyone we dealt with were very helpful and were not pushy at all. Listened to what we needed and wanted as customers, worked with us and made sure we were happy in our decision. Would definitely recommend Jim Ellis Kia. More

by DKingsmill Verified Customer Verified Customer

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The Jim Ellis dealership was one of 20 dealerships that I reached out to regarding my recent vehicle purchase. Initially there was a rep at the dealership that told us that they wouldn't be able to do the de reached out to regarding my recent vehicle purchase. Initially there was a rep at the dealership that told us that they wouldn't be able to do the deal with us, which was interesting because we'd spoken to this rep in person at the dealership multiple times. Since the rep told us Jim Ellis couldn't do the deal I decided to reach out multiple other dealerships to see if they were willing to do the deal. Eventually a very good deal was emailed from a competing dealer and we reached back out to Jim Ellis to see if they would be willing to beat or match the deal. LeeAnn, the Internet Sales Manager, was delightful and informed us that she would work to see if she could get the deal done. She reached back out about 40 minutes later and the deal was on motion. The entire process, once at the dealership took about 40 minutes and we've been happy ever since. It was by far the best dealership experience we've had up until now. More

by 1philmallory Verified Customer Verified Customer

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McKenzie, Bryson and the entire team were the most professional and courteous team that I've encountered. professional and courteous team that I've encountered. More

by JIMRIGSBY Verified Customer Verified Customer

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