Mack Butler | Page 7

Service dept was excellent for our purposes. The rep. Was knowledgable and informative. The parts were ordered immediately. The rep. Was knowledgable and informative. The parts were ordered immediately. More

by MWWALTON88 Verified Customer Verified Customer

Print

Very polite service but they were not able to diagnose the problem with my cars air conditioning the problem with my cars air conditioning More

by tlkoch04 Verified Customer Verified Customer

Print

My appointment began early, the staff was friendly and listened to what I had to share about my vehicle. listened to what I had to share about my vehicle. More

by kbanboch Verified Customer Verified Customer

Print

Scheduled service and car sat on lot for days without being looked at. Multiple trips (and more delays each time) replacing different components before it was finally fixed. I understand that they are bu being looked at. Multiple trips (and more delays each time) replacing different components before it was finally fixed. I understand that they are busy, but why set appointments they KNOW they can't keep? Very poor communication from service manager about what was happening and when. If it weren't under warranty, I would be going elsewhere. More

by WESTITES Verified Customer Verified Customer

Print

Prices for parts are too high when compared to other sources. Too many add ons to original price quote. sources. Too many add ons to original price quote. More

by LVANDENBOSCH1 Verified Customer Verified Customer

Print

The service manager doesn’t explain things completely nor does he listen good, the general manager is real good at changing the subject of complaints and using comparisons that make no sense in the situatio does he listen good, the general manager is real good at changing the subject of complaints and using comparisons that make no sense in the situation More

by Mikehargiss Verified Customer Verified Customer

Print

Great service advisors. Very helpful and friendly. Quicker appointment scheduling is needed as it took us 3 weeks to get the car in shop. A bit nerve racking when you have a Very helpful and friendly. Quicker appointment scheduling is needed as it took us 3 weeks to get the car in shop. A bit nerve racking when you have a check engine light on. More

by Shana Thomas Verified Customer Verified Customer

Print

Very professional and provided great customer service as well as quality service to my Volkswagen Beetle. well as quality service to my Volkswagen Beetle. More

by GENAHAILEY Verified Customer Verified Customer

Print

The guys in the service dept were very friendly and helpful. Our service took a while, but the guys made the wait okay. helpful. Our service took a while, but the guys made the wait okay. More

by MORGANEMERY Verified Customer Verified Customer

Print

Serviced my car to expectations and gave me a quote on accessories. It was a pleasant experience. accessories. It was a pleasant experience. More

by lucia.jeffrey Verified Customer Verified Customer

Print