Mack Butler
Mack Butler at Crain Volkswagen of Fayetteville

Mack Butler | Page 6

Service Advisor

Crain Volkswagen of Fayetteville

2011 W Foxglove Dr
Fayetteville, AR 72704

Contact Me
not yet
rated
342 Reviews
not yet
rated

342 Reviews

Write a Review

342 Reviews of Mack Butler

December 09, 2022

Dealership Rating
Employee Rating

Efficient. Professional. Helpful. Courteous. Got the job done! Oh, wait, 15 word minimum. Got the job done! These guys are excellent! More

by ray87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 05, 2022

Dealership Rating
Employee Rating

Hello. I travel 30,000 miles a year so I often get service at other dealerships, The staff here is very consistent. And that really means a lot. And it’s More

by Atlas TV 22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 05, 2022

Dealership Rating
Employee Rating

Easy to schedule, and Mack was great letting me knowEstimates and updates on my service while I was there. More

by NED1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 03, 2022

Dealership Rating
Employee Rating

Took good care of me and my Beetle first thing. Informative as to the progress as well. More

by WARNOCKDIANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Luper

December 02, 2022

Dealership Rating
Employee Rating

Everyone is so nice at the service department and answer questions with patience and kindness! More

by jennifermc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Luper

December 02, 2022

Dealership Rating
Employee Rating

Jose was the best salesman ever! ! Couldn’t ask for a more professional knowledgeable salesman. That was the quickest transaction ever in purchasing a new car More

by wallacetra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bradon Grisham, Andrew Luper , Jose

November 29, 2022

Dealership Rating
Employee Rating

Scheduled 10am appointment. Did not get my car up until 11:30 and weren't able to complete scheduled work because I had to leave at 12:30 More

by amlklotz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

November 28, 2022

Dealership Rating
Employee Rating

I was never told the total cost of my service until I asked at the time I picked up my car. Additionally, I scheduled non-mainline heating system service but I was not told until I arrived after a ninet More

by WILLIAM77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 28, 2022

Crain Volkswagen of Fayetteville responded

William, Thank you for your feedback regarding your service. I apologize that there was a miscommunication regarding the pricing for your services. It is my understanding that Mack went over the pricing for each service that we provided and thought that you understood the charges. Normally the service advisors do not include taxes with the pricing and that may have been part of the discrepancy. We strive to be transparent on our pricing structure, in your case obviously we let you down, again I apologize. Feel free to contact the service manager Andrew Luper for a detailed breakdown of your charges or you can contact me at 479-695-5807 or email at richardmcgaugh@crainteman.net. Regard, Rick McGaugh Customer Relations Manager Crain VW

November 28, 2022

Dealership Rating
Employee Rating

Very nice and approachable people and efficient service on my Tiguan. I have gone twice and had a great experience both times. More

by KMWELLER2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bradon Grisham, Robert Gilmore, Marketing Team, Shane Roberts, Andrew Luper , Jason Buratowski, Tommy Pittenger

November 23, 2022

Dealership Rating
Employee Rating

The service was overpriced and took longer than expected. They offered a discount and it still would have been cheaper somewhere else. More

by KSTEWART930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Andrew Luper

Nov 23, 2022

Crain Volkswagen of Fayetteville responded

I apologize that your service took longer than expected. Our service advisor should have let you know if we were running late on appointments, again I apologize. I understand your frustration with pricing. It seems that everything is way overpriced these days. I can tell you that our service department pricing is competitive with other dealerships in the area. Keep in mind that we use VW authorized parts and our service techs receive VW certified training. If you have questions or additional comments please call me at 479-695-5807 or email at richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain VW of Fayetteville

...
6
...

Dealership Inventory (119 Vehicles)

new 2026 Volkswagen Atlas car, priced at $47,139
2026 Volkswagen Atlas
new
Deep Black Pearl Effect exterior
Automatic
All-wheel Drive
new 2027 Volkswagen Jetta car, priced at $25,875
2027 Volkswagen Jetta
new
Platinum exterior
Automatic
Front-wheel Drive
used 2024 Volkswagen Taos car, priced at $21,936
2024 Volkswagen Taos
used
Pure White / Black Roof exterior
Unknown
All-wheel Drive
used 2025 Toyota Tacoma car, priced at $41,019
2025 Toyota Tacoma
used
UNDERGROUND exterior
Automatic
Four-wheel Drive
used 2026 Subaru Forester car, priced at $35,438
2026 Subaru Forester
used
Crystal White Pearl exterior
CVT
All-wheel Drive
used 2022 Volkswagen Atlas Cross Sport car, priced at $20,689
2022 Volkswagen Atlas Cross Sport
used
Deep Black Pearl Effect exterior
Automatic
Front-wheel Drive