MJ Hafeez

They ran my credit with 6 different banks looking for the lowest score to invent a reason to charge more. What a waste of tine with these people. They believe that people cannot do simple math. My advice g lowest score to invent a reason to charge more. What a waste of tine with these people. They believe that people cannot do simple math. My advice get pre approved from a bank. Do not trust them More

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Would not recommend this dealership to anyone. I was told I could not buy the car without $5,000 of BS dealership coverage. They did let me return the car which I appreciate but a month later I am I was told I could not buy the car without $5,000 of BS dealership coverage. They did let me return the car which I appreciate but a month later I am still waiting for my refund. They don't call you back or return emails. Overall they have been a nightmare to deal with. More

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Buyer beware. This dealership plays games saying they will do MSRP over email just to get you into the dealer. Forced addons that I did not want, also would not p This dealership plays games saying they will do MSRP over email just to get you into the dealer. Forced addons that I did not want, also would not provide the Monroney (since the vehicle was still in transit. Just to find out that my car would not come with the ventilated seats. I should have been smarter and walked out when the red flags started flying. Hafeez is a skeeze trying to make money the only way he knows how by stealing it. Lastly I told them I had a long drive and they intentionally kept chatting in the back office. Jerked around the paperwork for another 2 hours. STAY AWAY! More

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It was a pleasure purchasing a vehicle for my son, everyone from the general manager, to the sales team, and finance were great! Alexander took over to speed up the paperwork, Thanks again will recom everyone from the general manager, to the sales team, and finance were great! Alexander took over to speed up the paperwork, Thanks again will recommend this dealership to anyone!! More

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Mohammad Aatef & Yasmin the best customer service they are the stars of this dealer thank you Mr. Amjad you did great are the stars of this dealer thank you Mr. Amjad you did great More

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Intentionally deceitful. Volkswagen of Orland Park operates using multiple methods of fraud to deceive the consumer. Their website lists enticing "Dealer Discounts" advertisi Volkswagen of Orland Park operates using multiple methods of fraud to deceive the consumer. Their website lists enticing "Dealer Discounts" advertising a vehicle price below MSRP, but then will add massive mark ups disguised as mysterious "addendums and packages." Specifically, they advertised a $2,382 discount off MSRP only to add $5k for market adjustment and a mandatory "protection package" for $2,995 that I could not opt out of. In addition, the manager (MJ Hafeez) massively undervalued my trade-in offering $6k - $8k below Kelly Blue Book. All of this was explicitly discussed, but not disclosed when speaking with the salesperson over the phone prior to making an hour drive to the dealer. Volkswagen of Orland Park intentionally misrepresented the vehicle price and withheld details on non-optional packages. VW makes great cars, but please take your business elsewhere. More

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Stay far away from this place. The sales managers promise you everything before you sign paperwork, then after they are rude and don't even answer or return your phone calls. They The sales managers promise you everything before you sign paperwork, then after they are rude and don't even answer or return your phone calls. They are the kind of people that give honest salesmen a bad name. More

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If I could give this dealer half a star I would. The customer service at this dealership is by far the worst I've ever experienced. Made a 2/12+ hour drive out to see and drive a pre-owned vehicle only customer service at this dealership is by far the worst I've ever experienced. Made a 2/12+ hour drive out to see and drive a pre-owned vehicle only to be deliberately duped and lied to. made the drive out there with my wife and son and were told multiple times by car salesman that there was nothing to worry about with this vehicle. I specifically asked to be made aware of any issues regarding the safety and reliability for this 2016 Cadillac Escalade, and we were assured there were none. Right from the beginning of this interaction with the dealer something was off and shady. It seemed almost as we were rushed and brushed away during this sale. It was not until after I drove another 2 1/2 hours home to find out the shocks and struts were collapsed and blown out. My Cadillac dealer here in Michigan performed a service and safety check and found a list of things wrong with this SUV. Its been near three weeks and I have not been able to even drive the vehicle because it is so unsafe. I have been given the runaround multiple times when I call and email, and no one seems willing to help. Not only do the shocks need to be replaced, but they were in such bad shape that the strut itself wore into the front tires and rendered them useless. So now not only can I not drive the Escalade I literally just purchased, but I am also stuck with a $2,000+ bill and no front tires. Plus am dealing with a manager and dealer that are completely unwilling to even accept what has happened. Tried resolving issues with both the salesperson who sold me this car and the sales manager MJ neither seem to take me or my safety serious as well as the issues at hand. I am completely frustrated, insulted, and deceived by this experience and must do my part to warn others. Buyer Beware, since this seems to be more of a nuisance rather than general regard for customers I will be filing complaints with the BBB as well as the State Attorney for Illinois if my concerns continue to be ignored or played down. More

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Mj was awesome to work with. I love my new jetta. Highly Recommend this place! Recommend this place! More

by TKULJANIN Verified Customer Verified Customer

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While we love our Atlas, the entire experience was terrible. We were told the Car-Net system was free with the car only to find out it cost us $1,000. Called the dealership multiple times and given th terrible. We were told the Car-Net system was free with the car only to find out it cost us $1,000. Called the dealership multiple times and given the run around with zero follow up. Awful customer service and an overall SCAM. I would by another VW, but not from this dealership nor would I recommend to anyone. More

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