MILO EVANGELISTA

The service on the complaint was thorough and prompt. The communication between the service department was good. The communication between the service department was good. More

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Almost two years ago I bought my 3rd VW from Thanks to my dear friends Nermina Mednolucanin, Fred Emich, and Chris Scheidt with Emich Volkswagen. They did an amazing job with my less than perfect credit to g dear friends Nermina Mednolucanin, Fred Emich, and Chris Scheidt with Emich Volkswagen. They did an amazing job with my less than perfect credit to get me into my beautiful 2022 Tiguan well fast forward to this last week and I got a call from Nermina asking me if I wanted to look at a trade-in for a NEW 2024 at a better rate. I knew my interest was high with the other lender and my credit has improved so I thought okay let’s give it a shot. The caveat was I was out of state at a meeting then on a plane. Nermina was able to execute everything regardless and I was signing from 30,000 feet in the air. Not only that she was negotiating with finance on my end and got me to 0%!!!! When I got back on Friday I was able to walk-in and see my new vehicle and just work through the standard logistics with Tyson and Doug Larson. Emich was on my side to treat me like a lifetime partner. Nermina is a friend for life. I receive holiday cards and calls from her. I see her when I go in for service. She knew what I was paying and knew she could put me in a better place and even help me on my credit journey. Doug was my ally and gave me a big hug when we were done with my paperwork. I will never buy anywhere else and I LOVE my car. I even got upgraded features and Nermina showed me how to program simple things that I would have never known how to do like the garage door opener. Thank you, Nermina. Doug, and Tyson. I love you all and am forever grateful to you personally and to Fred and Emich for running a customer-first ethical business. I’m pleased to share my photos of my 2022 Tiguan with Nermina and my 2024! More

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Great service. Milo was extraordinary in taking care of my needs after an accident. He tracked the whole process for me and provided excellent communications. Milo was extraordinary in taking care of my needs after an accident. He tracked the whole process for me and provided excellent communications. More

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The staff were very helpful and responsive. I was able to get my issue resolved quickly. I was able to get my issue resolved quickly. More

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Solid, and I only trust this shop with my VW Tiguan. 210,000 miles strong 210,000 miles strong More

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Emich’s service department provided timely diagnosis, repairs, and great communications. They under-promised and over delivered. Thank you repairs, and great communications. They under-promised and over delivered. Thank you More

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My appt for battery install wasn’t until today but my car wouldn’t start yesterday morning so I had it brought in and they took care of me a day early. Everyone was very nice to help me out!!! wouldn’t start yesterday morning so I had it brought in and they took care of me a day early. Everyone was very nice to help me out!!! More

by stephshivers Verified Customer Verified Customer

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Emich vw always takes great care of my Tiguan. I had new tires installed and complete vehicle inspection and a free car wash I had new tires installed and complete vehicle inspection and a free car wash More

by chrisi73 Verified Customer Verified Customer

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Milo was very helpful. He took time to explain everything I needed to have done without rushing. Thank you. He took time to explain everything I needed to have done without rushing. Thank you. More

by alvarezmt Verified Customer Verified Customer

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The individual departments are competent in their own area, but internal communication could use some improvement. They addressed a recall in the inspection service and a month later we are still getting area, but internal communication could use some improvement. They addressed a recall in the inspection service and a month later we are still getting text, mail and email notifications about this same recall. They neglected to reset the service interval counter after the inspection, so that the car continued to say "PLEASE SCHEDULE AN INSPECTION SERVICE". We had to ask for that to be corrected four times. We left the car for four days to allow several services to be completed but the different departments didn't communicate with each other about who would do what when, so we got unclear and inaccurate information about when the car would be ready. To be fair, they did complete all tasks by Friday and the car looks and runs awesome. More

by heather_lucero Verified Customer Verified Customer

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